Customer Service Manager

Nanette S. Ferrell

**** *** ***** **. ***. *** River Ridge, LA 70123 219-***-**** **************@*****.***

SUMMARY OF QUALIFICATIONS

Experienced Retail professional that possess exceptional customer service, retail operating, and sales skills. Twenty years of industry experience have equipped me with theoretical and functional knowledge in building and maintaining professional relationships, sales & recruiting and the ability to relate to and assist customers. Executive roles in Retail have also equipped me with competencies in strategic planning, fiscal responsibility as well as leading teams and individuals.

EDUCATION

Bachelor of Arts, August 1987

Major: Speech Communications, Minor: Psychology

Indiana University, Bloomington, IN

RESPONSIBILITES and ACCOMPLISHMENTS

Retail Management

Provided “World Class” Customer Service by surprising and delighting customers every day.

Assisted General Manager in managing the store including: establishing priorities, following up to, and supervising store associates.

Supervised and directed teams of hourly associates, ranging from 25-50.

Worked with direct reports and other Managers in order to ensure the implementation of corporate merchandising, operations, and human resources programs and directives.

Controlled expenses and worked to reduce expense when possible.

Followed up on all asset protection procedures to reduce invisible waste.

Reviewed operations of license departments for optimal service and sales.

Adhered to company standards and procedures for organizing and presenting visual displays in the appropriate manner; to increase and drive sales.

Successfully managed and controlled inventory and shrink initiatives at high-risk locations.

PROFESSIONAL EXPERIENCE

Goodwill Industries of Michiana, Inc - South Bend, IN

Store Manager January 2016 – May 2019

Meijer Stores – Portage, IN

General Merchandise Line Leader August 2014 – December 2015

Sear Holdings Corp. – Kmart Stores – Chesterton, IN

Hard-lines Manager April 1995 – August 2014

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