Project Coordinator

Deepika Arora

+1-647-***-****; ***************@*****.*** mailto:*****.******@*******.***

** ***** ********, ******** ** – L6X 5K5

Project Coordinator / Business Analyst – Tableau Certified

Analytical, highly adaptable Project Coordinator with 5+ years of experience facing challenges enthusiastically to achieve consistent quality results. Improve processes to maximize productivity and streamline cross-functional collaboration. Proven experience with Software Development Life Cycle process as well as an expert in MS tools like Visio, office, excel, etc. Areas of Expertise includes:

Project Coordination

Vendor Management

Bus. Process Improvement

Organizational Skills

Management Reporting

Team Management

Business Relationship Management

Business Documentation

Business communications

Professional Experience

Experience & Job profile

Project Coordinator at Voya Financials – CT, USA Apr 2018 – Sep 2018

Worked closely with the project manager, planning projects and preparing documents.

Communicated requirements to relevant departments and employees to keep progress on track.

Created PowerPoint presentations for project meetings.

Served as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow.

Assisted in quality assurance and defining testing strategy and risks.

Worked on change management processes for documenting, communicating and testing code releases from Sandboxes to Production environments.

Conferred with systems analysts, programmers and others to design system and to obtain information on project limitations and capabilities, performance requirements and interfaces.

Performed general office support and administrative tasks as requested.

Analyzed and documented the percentage of automation feasible as well as required manual effort.

Worked with stakeholders throughout the entire life-cycle of projects to define, design, and implement software solutions.

Involved in defining the source to target data mappings, business rules, and data definitions.

Responsible for defining the key identifiers for each mapping/interface.

Demonstrated translate a question into a visualization which provides insight and answers the question

Performed detailed data analysis (i.e. determine the structure, content, and quality of the data through examination of source systems and data samples)

Project Coordinator at Saxo Bank - India Apr 2012 - Jan 2015

Set project milestones and timelines with project sponsors and stakeholders.

Identified business needs and provided recommendations for improvements.

Instituted use of Microsoft Project to streamline the process of tracking timeline, progress, tasks, and costs, greatly improving project estimate accuracy

Created detailed WBS from project plans.

Prepared and presented detailed status, risk and resource reports to management.

Performed extensive document reviews and gap analysis to develop a thorough understanding of the “as-is” business processes model and “to-be” business process model.

Ensured all teams were properly equipped with necessary requirements and tools.

Performed impact analysis to determine the enhancement of the business and organization.

Documented and published minutes and actions items following meetings.

Drafted project status presentations and other materials.

Created the Project Change Request documenting all required details and tracks the approvals.

Updated project schedule, budget, and documentation to reflect approved changes.

Demonstrated translate a question into a visualization which provides insight and answers the question

Performed detailed data analysis (i.e. determine the structure, content, and quality of the data through examination of source systems and data samples)

Jr. Business Analyst at IBM - India Jan 2011 - Apr 2012

Identified and analyzed the business requirements of the users and stakeholders to recommend solutions to their business problems or needs.

Provided support to users in the conduct of user acceptance testing, walkthroughs, user documentation, and training materials, liaised with developers to address problems with system changes, post-implementation reviews.

Created business documents such as Business requirements documents as well as functional requirements documents.

Delivered cost-effective, high-performance technology solutions

Worked with users and stakeholders to analyze and validate requirements

Managed project through status meetings, weekly reports, identifying risks, and tracking issues

Designed, developed, and deployed business intelligence applications.

Created test case scenarios and plans for multiple projects and conducted testing.

Worked on multiple projects following the system development life cycle methodology.

Process Executive at DXC Technologies - India Aug 2006 – Dec 2010

Managed project through status meetings, weekly reports, identifying risks, and tracking issues.

Communicated with internal teams and external clients to deliver functional requirements.

Negotiate and liaise between business teams, technology teams, and support teams

Identify root causes and corrective actions to meet short and long-term business goals.

Prepared business models, flowcharts, and diagrams.

Service Consultant at IBM - India Jan 2006 – Jul 2011

Was responsible for all escalations pre and post Sales. The issues were handled remotely over e-mails and Internet, mainly for the customers in Germany, Austria, and Switzerland as well as for other European Countries, United States of America and the rest of the world.

Educational Credentials

MBA from Cleveland State University, Ohio, USA (2015 to 2017)

Bachelor’s in Science from University of Delhi, India (2004)

Certified Tableau desktop qualified associate

Certificate course in German Language from Max Mueller Bhawan, New Delhi, India

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