Front Office Customer Service

ANTHONY C. VILLANUEVA 431-***-****

*** **** ****** *************@*****.***

WINNIPEG, MANITOBA

R2W 1R6

SUMMARY

I am comfortable working and catering with different personalities of people. I am loyal and reliable. Willing to take any challenges and roles in life. I present positive attitude, professionalism and hard-working. I believe that I will be an asset to your company with my strong abilities, confidence and willingness to accept challenges in a diverse society.

QUALIFICATIONS

Has good professional demeanor Guest/People Oriented Smiles readily Good communication skils

Has good customer service Dependable

Flexible Demonstrate ownership attitude

Open-minded

EXPERIENCE

August 2005 to January 2013 - Members Accounts Officer (Baguio Country Club)

Ensures efficient and careful departure process of members, guests and personnel.

Posts charges not taken up in other outlets of the club.

Receives payment from guests and members and balances folios at the close of shift.

Performs clerical work such as orderly filing and maintenance of front office adjustment vouchers, miscel- laneous chits, guest checks, correspondences, memorandum and reports.

Responsible for safekeeping cash, travelers checks, personal checks, credit cards and valuable items.

Accounts and print guests folios.

January 2013 to July 2016 - Front Office Manager (Baguio Country Club)

Directly supervise front desk clerks, telephone operators, bellmen and business center attendant.

Maintains the cleanliness and neatness of the front office.

Makes sure that files, receipts are filed and kept up to date.

Makes inventory of key cards, outlet keys, duplicate copies of all keys.

Entertains and resolves guest inquiries and guest problems efficiently and promptly. November 2016 to July 2019 - Store and Internet Shop Owner - Self-Employed

Install operating system, hardware and software.

Continuous research and update installation of games.

Maintenance of computer. (computer repair and its accessories)

Maintenance of cleanliness of the area.

Maintains harmonious relationship to customers.

EDUCATION

1995 - 2000 Baguio Colleges Foundation

Bachelor of Science in Information and Computer Science CHARACTER REFERENCES

John Estacio Jeffrey Alimbuyao Eva Dunlao Zenith Tan Stores Athlete Health Care Aid Operations Business Mngr. Financial Specialist Adidas Outlet, Winnipeg WRHA– HOME CARE St. Mary’s Cathedral Canadian Pacific Railway 204-***-**** 204-***-**** 204-***-**** 204-***-****

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