Manager Customer Service
Resume:
RICO S. DENSING
Transferrable Visa 18
CID# 280*********
Address: Salem Al Mubarak,
Qatar ST. Block 4
Kuwait
Mobile: 65039306
65105458 whatsApp
E-mail: ************@*****.***
Career Objectives:
To get hire in your respective company and render my full service where I can utilize and further develop my talent and skills in any position assigned for, to grow and enhance profession for continuous improvement.
KEY QUALITIES AND STRENGTH:
Proven ability to thrive in busy restaurant environment
Consistently improve sales and Costumer volume
Team leader and staff development expert
Sanitation Control
Costumer Service Excellence
Budgeting and Cost Control
Quality Control
Employment Details:
HEKM General Trading Company
Ginza ST Restaurant Group - Kuwait
Position title: Restaurant Manager
March 2017 – April 2019
Basic Function:
To supervise and run operation of the restaurant, have substantial F and B knowledge in order to up sell and describe menu items, manage staff in conjunction with Restaurant Manager, handle complaints and person responsible in absence of the senior manager.
Duties and Responsibilities:
To prepare the weekly duties, ensuring adequate staffing of the restaurant at all times.
To supervise and assist the restaurant staff on a daily basis
To assist with processing the daily cash sheets in conjunction with other supervisors and manager.
To assist in planning and coordinating cocktail/food menus with the management team.
Conduct daily briefs prior to each and every service with chef to be aware of any special dishes.
To be duty manager on rotation basis.
The Sultan Company, Kuwait
Wasabi Japanese Restaurant
Position title: Restaurant Manager
June 2014 – December 2016
Basic Function:
Oversees the restaurant operation and sees to it that all needed items are available and in good condition. Duties and Responsibilities:
Monitor the necessary preparation before the start of operation and sees to it that all needed supplies are available, clean and in good condition.
Conduct daily briefing among staff
Monitor the performance of his staff and sees to it that they follow standard procedure and abide existing house rule
Prepare staff schedule, side duties and assignment
Look after the set-up appearance cleanliness of the outlet
Coordinates with the other department regarding the needed problem of the outlet
Perform other duties as may be assigned by superior Sheraton Hotel Haikou
China, Hainan
Position title: Assistant Restaurant Manager
April 2012 – March 2014
Basic Function:
Reviews and performs duties of all Food & Beverage outlets to ensure procedures and quality standards are met. Assists in planning and coordination of Club events for members and guests. Assists with coaching, counseling and conducting performance appraisals for employees. Duties and Responsibilities:
Prepare management, variance, and financial reports on periodic basis.
Manage everyday operations, accounting and financial matters of F&B store.
Supervise employee activities to conform to established standards and policies.
Identify and rectify operational, financial and employee issues.
Coordinate with audit and business teams to ensure compliance with established procedures.
Train and guide staffs in their job duties.
Assist in recruitment, performance review, promotion, release, wages and salary adjustments for employees.
Ensure employees follow operational practices, hygiene rules, and quality standards.
Develop and implement training programs for employees.
Manage F&B store operations to ensure excellent service in economic and profitable manner.
Initiate the development methods for high quality food and drink preparation process.
Train assigned staffs on emergency, health and safety policies.
Respond quickly to customer complaints to ensure high quality customer service and satisfaction.
Plan and supervise the marketing and promotion activities to attract more customers.
Assist in ordering, purchasing and stocking F&B products.
Coordinate in sourcing and testing new products and menus.
Conduct regular repairs and maintenances for F&B equipment. Kempinski Hotel Ishtar
Dead Sea, Jordan
Position title: Assistant Bar Manager
January 2010 - January 2012
Basic Function:
Responsible for operation and supervision of the bar and beverage service department in a restaurant. in charge of the direction, supervision, performance, training, and evaluation of all positions within the department. Duties and Responsibilities:
Recruiting, training and motivating your staff
Doing regular stock-takes and ordering as necessary
Handling deliveries
Maintaining the condition of beer and wine
Overseeing or liaising with the kitchen
Keeping up to date with licensing legislation, liaising with the authorities and taking overall legal responsibility for the premises
Enforcing health and safety rules
Adhering to budgets, increasing profits and managing cash flow
Dealing with difficult customers
Layali Resto and Bar
Bahrain
Position title: F and B Supervisor
June 2007 - June 2009
Basic Function:
Manage the business aspects of the bar, such as keeping a current liquor license, negotiating supplier contracts, taking inventory and reordering supplies, managing budgets, and setting goals. Hiring and training staff to provide excellent service to patrons.
Duties and Responsibilities:
Prepare weekly schedules for bartender, bar back and server staff to adequately cover all shifts.
Provide for coverage in case of employee absence and adjust staffing as necessary to meet business demands.
Monitor inventory of beverages to ensure adequate stock is maintained and to prevent excess pours or abuse by staff. Requisition purchases as needed.
Oversee cleanliness of staff and physical bar area, paying special attention to possible health hazards and code violations.
Review sales and beverage costs, and reconcile any discrepancies in accounting. Ensure proper cash management.
Resolve customer complaints promptly and according to company guidelines.
Oversee the preparation of beverages and ensure quality of product served Café Havana de Cebu
Philippines
Position title: Assistant Manager
May 2006 – April 2007
Basic Function:
Make sure employees perform a variety of tasks, from preparing the food, stocking supplies, serving, charging people for their food, handling cash, credit cards, and a cash register, cleaning tables and counters, resetting tables, greeting customers and answering questions. Duties and Responsibilities:
Recruiting, training and supervising staff.
Agreeing and managing budgets.
Planning menus.
Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines.
Promoting and marketing the business.
Overseeing stock levels.
Ordering supplies.
Producing staff rotes
Intercontinental Hotel
Doha, Qatar
Position title: Flair Bartender
February 2004 - February 2006
Basic Function:
Keep guests entertained while expertly preparing their preferred beverages. They perform regularly at BAR shows and have the ability to juggle, throw, and catch bottles, and perform other mixing tricks. Duties and Responsibilities:
Greet customers, give them menus, and inform them about daily specials
Take drink orders from customers
Pour wine and serve draft and bottled beer and other drinks and beverages
Mix drinks according to recipes
Check identification of customers, to ensure that they are of legal drinking age
Clean bars, tables, and work areas
Operate cash registers, collect payments from customers, and return change
Manage bar operation and order and maintain liquor and bar supplies Hilton International Hotel
Al Ain, U.A.E
Position title: Waiter
May 2002 – December 2003
Basic Function:
Take orders and serve food and beverages to patrons at tables in dining establishment. Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Communicate with customers to resolve complaints or ensure satisfaction. Elegant Circle Inn.
Cebu, Philippines
Position title: Bartender
May 2001 – October 2001
Basic Function:
Keep guests entertained while expertly preparing their preferred beverages. They perform regularly at BAR shows and have the ability to juggle, throw, and catch bottles, and perform other mixing tricks. Cebu Grand Convention Center
Cebu, Philippines
Position title: Waiter / Barista
April 1999 – April 2002
Basic Function:
Take orders and serve food and beverages to patrons at tables in dining establishment. Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Communicate with customers to resolve complaints or ensure satisfaction. SEMINAR / TRAINING:
Bartending :
University of Southern Philippines
Da Mamac Combate
March 5-9 2001
Food and Beverage
: Hilton International Hotel
United Arab Emirates
Mr. Abdel Meguid Taha
October 24, 2002
Front Selling Techniques
: Hilton International Hotel
United Arab Emirates
Mr. John Feria
March 19, 2003
Flaring
: Intercontinental Hotel
Doha, Qatar
Mr. Luke Ahmed
Nov 21 – 26 2004
Industrial Exposure Training
: Sea Shell Hotel
Kingdom of Bahrain
Mr. Rashmie Karu
October 9, 2007
Basic Food Hygiene Training Course
: Hiton International Hotel
United Arab Emirates
Dr. P. Vouglokas
June 10, 2002
Service Excellence
: Hilton International Hotel
United Arab Emirates
Mr. Abdel Meguid Taha
March 9, 2003
Wine Somilier
: Intercontinental Hotel
Doha, Qatar
Ms. Kieth William
July 6-7 2004
Computer Awareness Program
: Sea Shell Hotel
Kingdom of Bahrain
Mr. Abdul Aziz
September 22, 2007
Basic Skill Training
: Sea Shell Hotel
Kingdom of Bahrain
Mr. Rashmie karu
June 3 - 6 2008
EDUCATIONAL BACKGROUND:
Elementary : University of Southern Philippines
Secondary : University of Southern Philippines
College : University of Southern Philippines
Course : Bachelor of Science Major in Management
COMPETITION ATTENDED:
1st SAUZA TEQUILA Annual Cocktail Concoction Competition 2ND ANNUAL TEQUILA SUAZA Cocktail Competition
5TH BEEFEATER International Bartending Competition SKILL:
-MS. Word, MS. Excel, Power point
-FMC (Fedilio Material Control)
• Requisition
• Receiving
• Issue request
• Transfer and Wastage
• Inventory
Reference:
Mr.Albert Mounie
Director of Food and Beverage
Kempinski Hotel Ishtar, Dead Sea
Kingdom of Jordan
Email add: ******.******@*********.***
Mr. Faisal Ibrahim
General Manager
Sea Shell Hotel
Kingdom of Bahrain
Mobile # +973-********
Rico S. Densing
Applicant
Contact this candidate