JACKIE A. JOSEPH, CSM, LSSGB

ac9ztt@r.postjobfree.com • 617-***-****

Motivated and strategic leader with diverse leadership experience. Widely recognized for entrepreneurial mindset, in-depth technical research, analytics, data- driven changes and incomparable ability to prioritize and execute multiple initiatives concurrently. Adept servant leader with stellar interpersonal and communication skills. Strong business analysis and cross functional human and system management skill-set. Enjoys coaching teams and stakeholders on Agile best practices. Skills: Project Coordination, Backlog Grooming, Sprint planning, Agile Delivery, Continuous Improvement, Lean, Six Sigma, DMAIC, Procurement Management, Microsoft Office, Data analysis, Business Process Management, Quality Control, Business cycle, Microsoft Project, User Stories, Continuous Integration, Continuous Testing, Requirements gathering, Business Analysis, Resource Management, Timeline Management, Group facilitation, Business & Technical Training, Recruitment, Payroll, Stakeholder Management & Communications, Budget/Grant Management, Project Management, Vendor Management, Waterfall Delivery. PROFESSIONAL EXPERIENCE

DBA, JACKIE A JOSEPH JOSEPH ASSOCIATES, MA

Consultant (Contract Position) Oct 2017– June 2019 Lead project management of selected initiatives and events while promoting the use of Scrum and Agile best practices and methodology. Lead the interaction with business partners, project team members including artists, graphic designers, producers, engineers, website developers, and external vendors to ensure clarity of the business problem, outcome and scope and ensured issues and risks are understood and resolved. Develop long lasting relationships through collaboration with all appropriate parties by demonstrating an advanced understanding of business strategies and objectives as they relate to their operating models, products, and distribution models. Organized and facilitated Agile ceremonies, identify improvement opportunities to optimize velocity and quality, while mitigating risk. Focused on and proactively removed impediments both within the squad and those in the greater enterprise. Planned and scheduled sprints and tracked sprint’s definitions of done. Constantly monitor and report on the progress of the project to all stakeholders through daily standups and promoting transparency. Implement and manage project changes and interventions to achieve project outputs. Manage all communication channels and documentation. Developed overall project timelines and key milestones; ensured teams met critical dates leveraging Project Management software. Project Title: Multimedia Expansion

Project Role: Project Manager

Job Title: Project Manager

Organization Name: Small Wrld LLC

Project Details/Description:

Role on the project: Project Manager

Scope: expand internal client base. Ensure internal client satisfaction by ensuring execution, management, and quality control of multiple multimedia projects.

Outcomes: Utilizing agile methodologies, expanded internal client base by 3, delivered event locations, models, and other resources for music videos, photo shoots and article opportunities. Liaison between Chief Executive Officer and Clients Responsibilities: Served as main client interface on projects: clarified requirements, explained concepts clearly, and managed calendars

Brockton Area Workforce Investment Board, Youthworks, MA May 2017-Oct 2017 Youthworks Associate- Job Coach (Contract Position) In an agile environment, reported program timeline, deliverables, sprint plans, test plans directly to the Executive Director and Associate Director. Managed multiple projects simultaneously under the Summer Jobs Program, against strict grant requirements. Managed and allocated a budget of $600,000 by employing 150 students including training and onboarding. Collaborated with business partners to identify requirements and develop specifications for a subgroup of at risk youth and those with disabilities. Business Process Streamlining: Interviewed business owners, elicited requirements, and streamlined business processes. Engaged business owners and groups across the city to communicate program implementation. Translated business and technical needs into functional requirements.

Project Title: Summer Jobs Program

Project Role: Program Contributor

Job Title: YouthWorks Associate/Job Coach

Organization Name: Brockton Area Workforce Investment Board Project Role: Program Contributor- Scrummaster

Project Details/Description:

Objective: recruit, enroll, manage summer jobs students, process improvement, communication channels, social media, stakeholders and data

Outcome: successfully meet grant specifications utilizing approximately $600,000 budget Role on the project: Contributor

Deliverables:

Initiating - identify and document high-level risks, assumptions, and constraints Planning- developed project schedule with executive director Executing- managed resources and students schedules Monitoring- report project status to executives

Closing: data analysis and complete final report

University of Massachusetts Donahue Institute, CareerWorks, MA Oct 2014-Jun 2017 RESEA Specialist

Led internal sub-projects to build a repository infrastructure supporting customer and workflow which led the organization to rank #4 in the state. Personally defined and set up tables, data elements, workflow automation and more. Partnered with stakeholders to customize documented quality control, which involved program data oversight to meet state and federal review standards. Developed requirements, managed scope, timelines, and resources needs for related deliverables. Facilitated workshops to encourage successful employment strategies and economic self-sufficiency. Led workforce development and re-employment services for approximately 90 job seekers every month, providing focused guidance to approximately 650 external clients. Led cross functional requirements assessment activities as input into critical business workflows. Managed front desk operations from a business process and information technology perspective. Artfully, managed relationships with key internal and external stakeholder groups. Lead timeline scheduler for critical business initiatives. Led ideation, requirements development and buy-in of external referral systems. Project Title: Quality Control for RESEA Program

Project Role: Project Leader-Scrummaster

Job Title: RESEA Specialist

Organization Name: University of Massachusetts Donahue Institute, CareerWorks Project Details/Description:

Role on the project: Project Leader

Scope: Utilizing agile methodologies, expand external client base by: Managing information workflow across multiple systems, developing new processes, interpreting corresponding data and reporting with an eye towards control, transparency and consistency

Outcomes: expand external client base by 650 clients ytd FY2016 through email marketing, cold calling and impromptu counseling sessions.

Utilizing weekly sprints, increase teams caseload capability while maintaining six sigma data entry dignity of 98% error-proof.

Ensure external client satisfaction by ensuring execution, management, and quality control of data entry projects. Responsibilities: Served as main Liaison between clients, colleagues, Executive Director, Manager of Compliance and Reporting projects: clarified requirements, explained concepts clearly, data analysis, data visualization, and managed calendars

Nexgen Wireless, Sprint, MA

Manager in Training Apr 2014-Oct 2014

Successfully recruited, coached, and developed a sales team of quality staff members. Managed resources, initiative timelines and budget goals. Consistently achieved sales, customer satisfaction and profitability goals for the store. Exceeded sales goals of up to 120% month to date for June 2014 and July 2014. Administered payroll and scheduling techniques to maximize talent and sales potential.

Finish Line, Macy’s, MA

Full Time Sales Lead Jan 2013-Apr 2014

Surpassed personal sales, customer satisfaction and profitability goals for the store. Trained staff members in customer service, product knowledge and inventory control. Led payroll and scheduling techniques to maximize talent and sales potential. Managed relationships with key internal and external stakeholder groups. Managed, reviewed and monitored sales team’s progress in addition to facilitating sales associate sales closing. Developed and executed short and long-term plans and projects to achieve goals in support of district strategy. Developed requirements, managed scope, timelines, resource requirements in support of regional sales projects. Project Title: FinishLine-Macy’s Merger

Project Role: Project Leader

Job Title: Full Time Sales Lead

Organization Name: FinishLine -Macy’s

Project Details/Description:

Role on the project: Project Lead-Scrummaster

Objective: Recruit, Onboard, Train, Manage coachable associates to increase sales day to day/ week to week, daily standup meetings, sprint planning

Outcome: individually trained associates, visual merchandise per stakeholder requirements and improved relationships between both companies

Deliverables:

Initiating - gained approval from district manager to engage directly with Macy’s Management Planning- developed roadmapping, gathered information for protocols, sprint planning, retrospectives, weekly staff meetings and training incentives

Executing- managed a multitude of processes and created standards for resources, staff, inventory, sales and communication channels across both organizations including employee highlights and external logistics and security information Monitoring- report weekly status to district manager and monthly to Macy’s executive staff Closing: final weekly reports

Bath and Body Works, MA

Sales Lead Oct 2009-Jan 2013

Received multiple awards for Sales Lead and for providing exceptional customer service experience. Spearheaded branding project; while ensuring all consumers enjoyed the shopping experience. Administered payroll and scheduling techniques to maximize talent and sales potential.

Project Title: Brand Development and Visual Merchandising Project Role: Project Leader

Job Title: Sales Lead

Organization Name: Bath and Body Works

Project Details/ Description:

Role on the project: Project Lead

Objective: Increase sales through visually re-branding and coaching sales team through product knowledge. Outcome: individually trained associates, visual merchandise per stakeholder requirements and increased sales year to year comparison by 10% YTD

Deliverables:

Initiating - gained approval from district manager to increase budget for project Planning- developed project schedule and training incentives Executing- managed resources and staff through continuous coaching Monitoring & Controlling- report project status, schedule updates, risk management, resource management Closing: final report

CERTIFICATION

William George Associates Inc, Burlington, MA Lean Six Sigma Green Belt April 2019 William George Associates Inc, Burlington, MA Agile/Scrum Master April 2019 Curry College, Milton, MA Restorative Justice May 2014 EDUCATION

Curry College, Milton, MA Bachelor of Arts, Major: Criminal Justice Minors: Communication and Sociology Simmons University, Boston, MA Master of Business Administration May 2021 (expected) PHILANTHROPIC INITIATIVES

Clarafying LLC, MA Oct 2018-June 2019

Project Management Consultant

Work with key stakeholder to create and maintain integrated plans and budgets and ensure plans are progressing according to timing and budget expectations. Define and manage the program scope and work plan. Identify and manage key program interdependencies across the larger enterprise. Identify and manage program risks and its mitigation/solutions via contingency planning. Engage with the program team to update timelines as required, identify new risks and issues, and develop mitigation strategies as required. Incorporate potential resourcing into overall plans. Assist executive management with ongoing program management maturity within the organization and engage in collaborative change management in the process. Scrxvms Clothing Company, MA Sept 2016-2019

Director of Marketing

Development and implementation of the Brand strategy. Developing the marketing strategy for new and existing products. Overseeing implementation of the Marketing strategy - including website content, website maintenance, campaigns, events, digital marketing, and Social Media.

A.R.T.S. Foundation Inc, MA Dec 2015-2018

President, Chief Creative Officer

Manage all email marketing and website maintenance for organization. Oversee overall operations in accordance with the organization's mission and government regulations. Created and implemented company policies per 501(c)3 regulations by working closely with Legal aid to ensure business success. Maintained responsibility as agency Administrator by managing all databases for entire organization and quality information for the students, while achieving the organization's business objectives.

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