Nursing Assistant Customer Service

GERIEE GILLESPIE

**** ****** **** ** ******* Salem, NC 27103 704-***-**** ***************@*****.***

OBJECTIVE

I am a graduate with an Associate’s degree in Computer Information Technology. I am seeking to build a long-term career to utilizes my IT skills, and customer service skills. To obtain a position and provide me with additional work experience in these skill sets.

SKILLS & ABILITIES

Communication Skills

Communicate effectively with employees, managers, customers, project team, in person, online, in writing, and on the phone

Attention to Details

At JPS Composite Inc, provided Quality Assurance assistance inspecting all products. Oversaw all construction sheet for machine types to make sure set ups are correct, and in input data on an excel sheet

Time Management

As a student a Forsyth Technical Community College completed all projects assignments in all courses in a timely manner. Completed all Adult Daily Living (ADL’s) daily for short term and long-term patients, Performed different task one on one with each patient daily

Team work

Worked as a team member building a new digital ticketing system. Created a business case, feasibility, timeline and schedule, scopes, user interface, contract, software selection, database design, and an Implementation plan.

Computer skills

Proficient in Microsoft Offices/Excel 2016, Word, PowerPoint, Outlook; Windows 7-10, PC hardware and software troubleshooting

Familiar with Project Management, Programming and Logics (Raptor, Python, and Visual basic), Access, and Visio

EXPERIENCE

May 5, 2014

Present

Weaver/Warp Technician, JPS Composites Inc,

·Multitasked on various machines while maintaining safety standards

·Provide QA support inspecting products and equipment.

·Key in data in the computer for machine set ups from a construction sheet

·Responsible for providing support for the desktop/PC’s in our department. Provided providing troubleshooting assistance support software and hardware.

April 29, 2011

(PRN) as needed

Certified Nursing Assistant (CNA), Silas Creek Manor

·Consistently met all needs of patients

·Maintained excellent working relationship with team members, patients, and patients’ families

·Communicate with nurses, doctors, and patients’ families for any issue with patients

· Answered phone calls at nurses’ station and direct calls to any other department if needed

·Key in data for patients ADL’s (Activity Daily Living) into a kiosk

EDUCATION

September 7, 2015 to May 9, 2019

January 6, 1999 to May 7, 2003

AAS of Computer Information Technology, Winston Salem NC, Forsyth Technical Community College

Certified Nursing Assistant (CNA) Statesville NC, Mitchell Community College

IT Skills/Projects: Forsyth Technical Community College:

Gained nearly 1 year of working experience for the professional level of Information Technology. Worked with a project team creating a new digital ticketing system for an old movie theater. Learned valuable professional skills such as building case studies, scopes, feasibility, timeline and schedule, user interface, database design, software selection, implementation plan, purchasing and pricing hardware and software, calculating the cost, and negations cost for the equipment that was required to build the new digital ticketing system.

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