Accountant

CURRICULUM VITAE

NAME: MUYANJA PAUL JOHN

DATE OF BIRTH: 09/SEPT/1989

GENDER: MALE

NATIONALITY: UGANDAN

CURRENT ADDRESS: SALWA ROAD - QATAR

RELIGION: CATHOLIC

MARITAL STATUS: MARRIED

LANGUAGES KNOWN: ENGLISH, ARABIC, LUGANDA

MOBILE: +974-********

Email: **************@*****.***

PASSPORT NO: B1723933

I work well both independently and as a team. I am punctual, organized, a fast learner who takes his work seriously and have the ability to multi-task hence add value to any Hotel.

I have a high preference for living and working with other people, in multicultural environments; in positions where communication is important and situations where teamwork is essential.

PROFESSIONAL EXPERIENCE.

THE WESTIN DOHA HOTEL & SPA, QATAR

Housekeeping Coordinator (2018 to date)

Responsibilities

Assign room attendant the rooms that need to be cleaned

Assign supervisor in their sections

Assign houseman their sections

Print required housekeeping reports and distribute VIP lists

Answer all telephone calls, assign and follow up on guest request

Compile call log

Follow up with dry-cleaning service and guests regarding service and quality

Ensure proper communication with the front office department.

Receive clean uniform and issue inventory to hotel staff

Follow up with department and division heads regarding proper par of uniforms

Be properly attired in clean uniform, proper footwear and wear nametag at all times.

Perform other duties as required in the hotel

Skills

Able to communicate politely and professionally with the customers

Physically fit as the job involves a lot of manual labor work

Agile and efficient

Ability to follow instructions

Attention to detail

Capable of working for long hours consistently

SPEKE HOTEL KAMPALA UGANDA.

Housekeeping Supervisor (2016 to 2017).

Make task sheet, supply them to all the housekeeping associate.

Lead the daily briefings, supplying master keys to associates.

Make sure that all the associate are wearing proper uniforms.

Supervise housekeeping staff as duties are being performed.

Supervise the duties and tasks of laundry staff.

Stocks and maintains supply rooms; orders supplies according to a budget.

Receives, processes, and handles guest complaints in regard to housekeeping services.

Ensures that rooms are kept clean and free from hazards.

Ensures that all common areas are kept clean and free from hazards.

Organizes all staff during the day and hosts daily meetings with housekeeping staff.

Assists guests or patients with questions and basic requests.

Provides a high level of customer service at all times; remains professional.

Hires and fires housekeeping staff; trains new housekeepers after hire.

Meets with company officials regularly in order to provide progress reports and address issues.

Report maintaince to other departments like to Engineering and ICT.

Perform other duties as assigned by my manager.

SPEKE HOTEL KAMPALA UGANA

F & B SERVER/WAITER (2013 to 2015)

Perform all necessary tasks to service Food & Beverage according to the standard of performance manual of the Hotel

Greet & seat customers and serve them in a professional, discreet & personalized way

Acquire in-depth knowledge of the Food & Beverage menu of the assigned outlet in order to assist and provide advice to Guests

Consistently monitor quality of Food & Beverage being served

Practice good customer relations and attend to customer complaints/queries satisfactorily

Responsible for maintaining hygiene and cleanliness standards in the outlet & upkeep of all service equipment

Responsible for all service preparations before, during & after the service (mis-en-place & mis-en-scene)

Ensure minimum wastage, breakage and spoilage

Actively use up selling techniques to exceed Guest expectations and increase revenue

Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment

Comply with the hotel environmental, health and safety policies and procedures

Set up of all the cartelizes like nape kits, table mats, water gabrates and others for the next services.

SPEKE HOTEL KAMPALA UGANDA.

Senior Room Attendant. (2011-2012)

Responsibilities

Ensure guest rooms are correct and well supplied and report maintenance requests.

See guest rooms, corridors, services and staircases are spotless.

Report rooms in order to the housekeeping office for sale.

To ensure guest rooms are in the condition for guest comfort and satisfaction.

Perform room allocation for staff and room inspections.

Priorities arrival rooms and liaises with front office for guest and hotel requirements.

Preparation of VIP rooms and full paying guests.

Manage storage area and maintain adequate stock levels

EDUCATIONAL BACKGROUND.

Period

School/college

Certification attained

2013

Ndejje University

Degree in Business Administration

2010

St. peter’s Nkokonjeru

UACE

2008

St. peter’s Nkokonjeru

UCE

OTHER CERTIFICATES AND TRAINING.

2019 F & B Server Certificate by The Westin Doha Hotel

Feb 2019 Chemical Safe Handling Procedure & Product Awareness for Housekeeping by ECOLAB (ALASKA CLEANING CENTRE) at Westin Doha Hotel & Spa.

2018 Marriott Great Food Safe Food Training at Westin Doha Hotel & Spa.

2018 Great Beginnings at Westin Doha Hotel

HOBBIES

Team work

Volleyball and athletics

Music

REFEREES:

Available upon your request,

I Paul John Muyanja, certify to the best of my knowledge that the information given above is true

Contact this candidate