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Business Systems Analyst

Fredericton, New Brunswick, Canada
August 05, 2019

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Amir Moawad



Fredericton, New Brunswick, Canada.


Results-driven business systems analyst and business architect equipped with 10+ years of experience in public and private sectors fields of Banking Electronic Funds Transfer (EFT), Telecommunication, Utilities, e-services automation, Healthcare, and digital transformation with experience in the consulting firm as a Senior Consultant (Business Architect).


•CIPS-ISP – Canadian Information Systems Professional / CIPS Canada.

•CBAP – Certified Business Analysis Professional / IIBA.

•PMI-PBA – Certified Professional in Business Analysis / PMI.

•TOGAF 9.2 – Certified Architect, The Open Group Architecture Framework.

•OCEB 2 – OMG Certified Expert in Business Process Management / OMG.

•PMP – Certified Project Management Professional.

•RPA-UiPath – Robotic Process Automation Business Analysis Training from UiPath.


Computer Science Sep 2003 - Jun 2007

Faculty of Computers and Information, Assiut University, Egypt.

Bachelor’s degree in computer science, Faculty of Computers and Information, Assiut University, Egypt. Canadian Equivalency: Bachelor’s degree (four years) assessed by WES Canada ECA# 3349931IMM.


Senior Consultant - Strategy & Digital Transformation (Business Architect) Jun 2018 - Present

Devoteam Consulting

•Providing consultation services for clients including enterprise architecture, business architecture, business processes analysis, process modeling and enterprise architecture.

•Develop a business architecture strategy based on the situational business scenarios and motivations.

•Analyze, model, modify and redesign business processes for the maximum efficiency to implement business transformation.

•Evaluates the ongoing effectiveness of information technology solutions in meeting its intended objectives and recommending improvements for related IT solutions and business processes.

•Using ARIS architect and designer ‘softwareAG tool’ for business architecture and process modeling.

•Requirements elicitation, gathering and documentation starting with needs, business requirements and crafting the solution requirements (functional and non-functional).

•Participate in the development and presentation of technical proposals in addition to presale activities.

Enterprise Business Architect Feb 2016 - May 2018

GO EATC Telecom. • Riyadh

•Working on transformation program to modernize and replace old IT systems stack with new solutions to fit business needs and goals.

•Requirements gathering, and analysis. value chain analysis, design, and modeling.

•Analyze enterprise as-is architecture (Business, and Applications), services landscape, and existing capabilities [people, processes and systems].

•Enterprise Business Process Architecture modeling using BPMN 2.0 and DMN standards.

•Develop to-be architecture based on eTOM, TAM and SID standards ( aligned with company strategy and roadmap.

•Define and document overall systems architecture and interfaces between different systems according to business strategy and industry standards.

•Perform detailed gap analysis, write use case test plans, and test cases.

•Communicate system requirements (functional and non-functional) and integration requirements to software development teams.

•Ensure the implementation of agreed architecture and designs to meet both user needs and business goals.

•Support procurement with vendors’ proposals assessment and evaluation.

Senior Business Systems Analyst Apr 2015 - Jan 2016

SURE Tech. • Riyadh

•Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.

•Write business requirements documents (BRD) and document solution requirements specifications functional and non-functional (SRS) to facilitate systems developments and fit the gap between client business needs and technical teams.

•Business process design, modeling, and optimization with business GAP analysis.

•Determine business requirements, solution requirements and integration that can be integrated with other systems and business processes.

•Using BPMN 2.0 notation to model processes flow using Bizagi BPM modeler. Doing mockups and wireframes using Axure prototyping. Design use-case diagrams and sequences flows, data flows and other UML diagrams using Sparx EA Enterprise Architect tool.

•Drive and design testing cases, and testing data to make sure application working as per requirements before production release

Business Systems Analyst Apr 2012 - Mar 2015

Particular-IT • Riyadh

•Working within agile based environment (SCRUM) as product owner responsible for product backlog management, user-stories drafting and prioritization with other concerned stakeholders.

•Requirements gathering, documentation, modeling, tracing, validation, and verification.

•Sprint planning, drafting in agreement with other involved team members and client.

•Systems \ Solution validation and verification ahead of end customer UAT (sprint review).

•Technical advisor for the software development team for e-services using [C#, web forms, entity framework, SQL and TFS] and participation in solution design, and architecture.

•Work on POS banking proposals and POCs. Doing presentation to clients and evaluate business cases.

Computer software engineer (Senior Developer) Feb 2009 - Apr 2012

ITS • Cairo

•Development of banking ‘EFT’ Software Projects that work on POS Devices Mainly VeriFone Terminals using C/C++ programming Language.

•Onsite support L1 for POS banking end-to-end solutions including VeriFone POSs, terminal management systems ‘TMS’, GL, security keys injections IPP, ISO8583 protocol analyzer, etc.

•Development of top-up POS solutions for Telecom operators in KSA ‘Zain POS vouchers’

•Software design, development, implementation, and direct communication with POS acquirers and national banks in Saudi Arabia ‘Al Rajhi Bank and SAMA’. Running test cases and test scenarios for POS software certifications of VISA ADVT, Mastercard MTIP and SAMA SPANII.


Skilled in Business Systems Analysis, Business Analysis, Business Architecture, Business Process Modeling, and Robotic Process Automation (RPA) with experience writing business requirements documents (BRD and SRS). Expert in BPMN 2.0, Decision Modeling (DMN), Business Model design, Operating model, value-chain. Hands-on experience with a variety of tools including ARIS, Bizagi, Sparx EA, Axure Prototyping, Signavio BPM modeler, VeriFone POS terminals, MS TFS, ISO8583, C/C++, C#, web forms, MS Visio, MS Project and MS office.


English: Very good (CLB 6.5 - IELTS L7.5, R7, W6, S6)

Arabic: Mother Language

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