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Business Analyst, Project Coordinator,Project Management

Muscat Governorate, Muscat Governorate, Oman
August 05, 2019

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•CELL +968-****-****



Looking to join a progressive organization that has the need for IT/GIS field and offers opportunities for advancement.


13 Years of technical experience in delivering efficient solutions. Had experience in managing, providing management and handling activates from pre-award of project until the successful delivery of project. Participate in large size projects, and business operations. Had an experience in developing perfect solution and integration across the SDLC including requirements, functional specs, design, custom development, integration, testing, and deployment

Process Improvement Analyst & Business Process Management consultant

Extensive knowledge and experience in the following disciplines: project management, business analysis, GIS Strategy/Road map/Gap Analysis and Operations, technical specifications and data mapping

Experience and ability in the coordination, facilitation, analysis and development of high level business requirements and detailed requirement specifications within large and complex business environments

Excellent understanding of systems development life cycle methodology and Developing Business applications

Practical Experience in programming IT/GIS applications based on ESRI technology with the latest technologies using ArcGIS Desktop10.1 ArcGIS Server10.1, ArcGIS API

Experience in programming web-enabled Applications using the following technologies: VB.NET,ASP.NET,ADO.NET

Experience with HTML5, CSS3 and related debugging tools.

Experience with JavaScript (Jquery, DoJo) based client/server frameworks

Practical experience MS Visual Basic 6.0,Crystal Report

Good experience in Database development packages including: MySQL, SQL Server, Oracle, and Access

Good knowledge in design packages like Adobe Photoshop

Very good interpersonal and communication skills with ability to work under pressure.

Various experiences in Operating Systems including: Windows XP, Windows2000, Windows98, Windows NT and DOS

Ability to read and understand database entity relationship diagrams

Good experience in using servers and create domains, with install configuration Network KEY QUALIFICATION

Innovative thinking

Strategic orientation skills

Problem solving skills

Analytical skills

Decision-making skills

Project Management

Business requirements of Stakeholders

Presales Demos Preparation and


GIS Support Analyst

Mobile Application Development

Onsite/ Offshore Coordination

Coaching and mentoring abilities

Technical support team leader


Birthed Date & Place: 19-8-1977 Jordan - Zarqa

Sociality states: Married.


Arabic: Native (Mother Tongue)

English: Very Good (Read/Write/Spoken)


Applied Science University Jordan, Amman

Bachelor of Science in Computer Information Systems, 2000 Al-fra’en Thanaweyya Saudi Arabia

Secondary School Certificate 1994 - with total average of 84.5%. PROFESSIONAL EXPERIENCE

Jal Technology (National Center for Statistics and Information) Oman Business Analyst and Project coordinator Oct 2014 – present Key Responsibilities:

Project coordinator

Perform all duties associated with planning, execution and completion of the projects

Track status and report to management

Runs regularly scheduled core team meetings, providing transparency around project progress

Identifies and responds to issues related to project plan (schedule, resources and scope), facilitating discussions between stakeholders and driving to a resolution

Support project managers in executing the optimized portfolio strategy of GIS projects to optimize resources

Participate with project meetings and workshops.

Control of output & deliverables.

Review progress reports.

Represent the project team in various meetings with NCSI, and other Governmental organizations.

Produce and contribute to the production of technical solution definition, change or release

plans and management documentation as required for project or operational purposes Requirements Gathering

Drives the business requirements gathering process to ensure that meaningful requirements are identified for the business solution, related to business goals, priorities and are documented in Statement of Requirements (SOR).

Documents business requirements in a clear, complete, and concise manner by presenting the proposed solution Business case with Functional, Technical and Commercial details.

Conduct Enhancement e-Services Reviews across the Government e-Services: Interview customers/stakeholders in order to understand their business needs and translate them into functional specification design solutions

Track and analyze business unit trends and make appropriate recommendations that will positively impact the project implementation plan

Collaborate with technical, project, and business stakeholders to solve business needs and ensure solution architecture is aligned with business drivers

Collaborate with technology team members, end users, and other stakeholders to integrate systems and other data together.

Ensures that business requirements are Conducts requirements walk-trough to obtain understanding and approval.

Provides process mapping of current and future states. Each subsystem's functionality and APIs (Application Program Interfaces) between subsystems are clearly defined

Write Epics and User Stories in an Agile delivery approach

Defines project requirements by identifying project milestones, phases, and elements; forming project team; establishing project budget.

Monitors project progress and quality by tracking activity; resolving problems; publishing progress reports; recommending actions.

Actively participate in design/review sessions with technical and business teams, including all levels of management.

Create Standards & Technical Specifications, Portal specification, Design / create specifications for User Experience /UI design of applications.

Study of government needs of existing spatial services and draw a roadmap for possible enhancements / new applications to enhance productivity

Gap analysis and submit proposals for projects to develop and build the required spatial electronic services and emerging.

Study of harmonizing techniques and programs used by the actors involved national infrastructure for geographic information.

Supervise the application specifications and software technologies and ensure the rights of those involved and suppliers of technologies.

Prototyping of applications, design of the web based application user experience Testing, Training & Documentation

Work closely with developers and end users to ensure technical compatibility and user satisfaction.

Build/Create diagrams of the application, modules, database structures, models, prototypes and document use cases with details

Impact assessment on existing systems, document procedures, test results and recommendations.

Functionality is checked against specifications for completeness and accuracy

Test cases are revised over time to meet changing business requirements

Supports user acceptance and business process testing.

Issues and recommendations are communicated to design team

System performance is tested according to plan and schedule

Train and support business users during new system implementations or upgrades

Prepares technical reports by collecting, analyzing, and summarizing information and trends.

Evaluate business needs, and contribute to the design and development of a business solution.

Meet with stockholder to determine requirements and work with them to define what needs to be done.

Analyzes and develops technical documentation detailing the integration and system performance.

Develop strong relationships with business stakeholders at all levels ensuring that there is alignment and proactive dialogue resulting in closer working and partnerships in delivering DAR Al Riyadh Saudi Arabia-Riyadh

Business Analyst May 2009 – Oct 2014

Geo Business Analyst April 2012 to Nov 2014

Key Responsibilities:

Produce high level system design documents to facilitate hand over to project and support teams

Participate in design reviews to assist in ensuring uniform enterprise application design standards

Gather business requirements for projects & enhancements, and translate requirements into technical designs utilizing standard Oracle functionality

Performing analysis of customers’ and project functional and integration requirements.

Manage phases of development including requirements analysis, system design, specification, development, testing and implementation.

Collaborate with different teams on the design and testing of new features and improvements to current applications

Designing solutions and creating functional specifications. Reviewing, challenging, approval and where required optimization or redesign of solutions and business cases created by sub- regional project teams.

Study the technical specifications of the points of the incubator (Hosting) sites dissemination of spatial data.

Design of User Interface for the applications

Identify and collect GIS business requirements using interviews, group’s sessions, case studies, research and feedback on current system functionality.

Perform project definition and management duties, including proposals, status reports, special reports, and analysis documents concerning any particular project;

Plan and analyze business requirements via implementation of traceability matrix.

Provide geospatial analysis, GIS services and geospatial support, geostatistical analysis

Identify opportunities that can improve efficiency of business processes, Investigate and resolve application functionality related issues and provide first level support and troubleshooting.

Conduct system analysis while considering the business implications of the application of technology to the current and future business environment.

Record detailed use cases for product feature design and development.

Lead development projects, both from an application and business process perspective.

Coordinating GIS activities with programmers and technicians.

Create business process flow diagrams for new product feature design. Senior Business Analyst May 2009 to April 2012

Key Responsibilities:

Consulting users to identify new data/software requirements.

creating the Software Requirements Specifications document, Solution Design Document and also participate in the preparation of User Acceptance

Developed and analyzed business requirements.

Guided the design and architecture of the data feeds

Carried out the data analysis.

Provide GIS consultancy services to analyze and determine the requirement and the system design strategies for the GIS platform

Coordinate application development for multiple projects and assist in troubleshooting software application issues.

Assist in the development of data models and interface design specifications.

Follow up and guide developers to develop best seniors for applications

Provides assistance and advice to business users in the effective use of applications and information technology.

Write technical procedures and documentation for the applications including operations, user guide, etc.

Implement an innovative suite of cloud services targeting mobile applications

Ensure cross-platform usability across smartphones

Tender Management and Procurement Services.

Arabian Geo System (AGS) Saudi Arabia-Riyadh

Project coordinator Nov 2008 – May 2009

Key Responsibilities:

Assist the Manager Consultancy by providing information on potential technology solutions, costs and timescales for the clients.

Work with project teams to understand their needs, manage expectations and ensure the proposals for change are customer-centric focus to keep progress on track

Work closely with project manager planning projects and preparing documents

Prepare financial and progress reports and communicate information about these to relevant staff

Conducted project kick-off meetings, defined project objectives and scope, tracked risks, assumptions, and managed detailed project schedules using Microsoft Project.

Assisting the project manager in the exercise of his/her responsibilities (if the organization has a project Manager)

Responsible to facilitate meetings and coordinator between contractors

Maintenance and consultation for decision-making issues. In addition, provide training and technical support to users/clients in remote and local municipal authorities.

Overseeing applications development, RFP and contract development, and hardware and software acquisition.

Worked as team leader and as well as with the team for developing and maintaining various applications developed for (Government Municipality)

Decision Support System: This is a Web enabled information system for detailed information on all kinds of governmental and private services

Guiding policy making regarding IT/GIS matters.

Al-moammer Information system (MIS) Saudi Arabia-Riyadh Senior developer Nov 2007 – Nov 2008

Key Responsibilities:

Developing Enterprise GIS Solution

Design, develop, test and deploy desktop and/or enterprise applications according requirements

Development Mobile application to indicate various types of business data.

Analyzes requests for a variety of new applications, programs and modifications to existing application ; analyzes and documents user work processes and systems functionality requirements;

Coordinate with project team to ensure final deliverables meet customer requirements

Taking the role of Building and publishing mobile applications for smartphone platforms (Android,iPhone)

Contribute to the creation of business application specifications, develop and enhance geospatial applications, and perform business analysis and quality assurance testing

Follows geospatial industry trends and evolution to ensure users have the best resources at their disposal; helps define the product roadmap and provides guidance on the same

Worked as team leader and as well as with the team for developing solutions United Programmers EST. Saudi Arabia-Riyadh

Team Leader developer Apr 2005 – Oct 2007

Key Responsibilities:

Developed debugged and implemented code as needed.

Managing the implementation & functioning of ERP System

Developed and implemented new ERP systems and upgraded existing ones depending on project needs.

Understanding business process, study and analyse workflow to design solutions.

Ensure that any new software integration into the organization systems meets functional requirements, system compliance, and other specifications

Review, analyze, and report on the effectiveness and efficiency of existing systems and develop testing strategies for improving or leveraging these systems.

Preparation of Detailed Process Flow for functional requirements.

Integration with other modules, integration & user acceptance testing & extending Post Go- live support, including training support to end-users.

designed and automated standard functionalities as well as build custom features in modules like accounts payable, accounts receivable, general ledger, production, inventory management,

Developed and tested the program against the implementation document.

Performed full business analysis for the current business processes in order to re implement the ERP System

Define all inter-system relationships

Defines all Requirements Analysis mappings for existing solution

Map Business Analysis deliverables to System Functional Analysis Specifications

Performs functional analysis, timeline analysis, detail trade studies, requirements allocation and interface definition studies to translate customer requirements into hardware and software specifications

Involved in Functional Design of the Custom modules developed.

ERP Customization and Deployment

Large-scale Application Development to Implementation for Client/Server, Web, and Server Environments

Data Warehousing, Data Modeling, Database Design, Development

Responsible for leading design and development of modules of the product, including everything from data storage

Responsibility for all areas of software development life cycle including requirement use cases, analysis, design, coding, testing, docs and maintenance. Shokerat & Co. Jordan-Amman

Software Developer Oct 2001 – Mar 2005

By that long period I have worked in Shokerat & Co. as Software Developer, Shokerat & Co. Administration realized the importance of applying in Desktop Development Factors and customized solutions, Business and Services

Key Responsibilities:

Work on multiple, complex projects and may coordinate the work of other technical resources.

Led the development and design of our user-facing product

Responsible for the design, development, and support of .Net web applications, ASP.NET

Creating test programs according to specification.

Providing support in the event of software failure.

Suggesting improvements to the usage of applications and their design.

Providing support, maintenance and enhancement to new and existing systems.

Developing and testing solutions.

Ensuring accuracy of output on business critical systems

To support customers and operational staff in issue resolution.

Analysing user requirements & then developing systems that meet their requirements Computer Aided Manufacturing (CAM) Jordan-Amman

Sep 2000 – Sep 2001 Software Developer

Current Position is programmer, with system analyst experience for most CAM projects. Technical Projects

National Spatial Data Infrastructure: is a governmental initiative; conceived to provide a framework for geospatial standards, policies, institutional arrangements, and technology infrastructure necessary to coordinate, facilitate, and support the sharing and utilization of geospatial Information across multiple government organizations in the Sultanate of Oman. and providing location intelligence to the e-Government program of Sultanate of Oman.

Oman Investment Map: interactive investment map to Help in promoting Oman to the international market, providing investors with exceptional ideas, comprehensive studies and solid facts enabling Oman to Progress and transform into a regional hub For business, distribution and tourism, and shows locations of the investment projects of Investment Opportunities, provides relevant information about public and private projects on sale or in search for strategic partners.

IT & GIS Strategic Plan Development Project: adopting Geographical Information Systems and Information Technology to achieve a qualitative step forward in the improving quality of governance and citizen services through adoption of suitable technology and knowledge by delivering GIS Services Consultancy and identify IT Infrastructure Design, developing Strategic Planning

Geo Balghat Mobile (Geo complaints App for Facility) is an online and official application for Makkah Municipality for complaints of facilities; GeoBalghat Mobile is designed to increase the productivity of employee that allows them to provide complaints and requests for maintenance of public facilities in Mecca sponsored, where it can be provide details and photos and GPS data from mobile and register complaints on the geographical map

ATM Map Application: to build ATM Bank point and track the status for each ATM and allows the municipality users to manage, edit, create data for ATM,add violations also print output this application built on ArcGIS server 9.2, and ArcSDE

Tower map Application(aljawall): this application gives ability of drawing non geodereferenced data, local dimensions with georef point and make request application for new Point this application built on ArcGIS server 9.2, and ArcSDE

Subdivision Plan Approval Application(SPA): this application gives the analysis on plans and load all document related the plan and take decision approval or not to subdivision the plan this application built on ArcGIS server 9.2, and ArcSDE

Decision Support System: this is a Web enabled information system for detailed information on all kinds of governmental and private services like schools, Hospitals, municipalities, etc developed for Regional Planning (Govt. of K.S.A). Worked in a team of web developers and was responsible for complete GIS system. The Database information system was developed with ASP.Net and Oracle, containing various web forms for querying, modifying, adding info to large database of whole ABHA Region. Moreover, GIS system allows user to perform queries based on location & other factors, adding features to map and other capabilities and that’s online .

Ultimate Software This system consists of 3 modules (Accounting, Warehouse, Human Recourse) Environment: Visual Basic 6.0 with MySQL, Crystal Report

Part of a 5-6 person team developing a new product for ( accounting statement, warehouse

,POS ) over the desktop app, Using MySQL Database and other effects Visual Basic version 6.0 includes: ADO object model and properties, Grid control for summarized results, Crystal Report, EST.

Point Of Sale (POS ) is one easy-to-use retail management solutions With P.O.S, you’ll be able to:

Track inventory in real time while you ring up sales

Capture customer information for better service and more effective promotions

Generate dozens of reports to help you manage your businesses more effectively

Transfer data easily to QuickBooks financial software

Processes all major credit cards (with QuickBooks POS Merchant Service)

We use MySQL Database and using report designer features, Developer features Crystal Report

used new technique in order to communicate Hardware like BARCODE scanner, display Customer, Parallel or serial printer

We use full security and gives users some privileges to access the application services

SMS Web This site for Internet Business Solution and used for send comment for owner customers by provider have this services (SMS) using SQL Server with ASP.NET Interface

Email notifications This components is a newly, running in the background windows for send email and attachments files Using SMTP servers and schedule time for send this notifications to receipts


Project Management Professional (PMP)

Introduction to programming ArcObjects with VBA (certified )

Introduction to ArcGIS I (certified )

Introduction to ArcGIS II (certified )

Web Design including (Html, Front page, JavaScript, Adobe Photoshop) In Hashimte University, July - 2000 (50 session hours). (certified )

Visual basic.NET,ASP.NET,ADO.NET In Earth Academic, (certified )

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