Customer Care Assistant
Resume:
LOIS MVUMI
CURRICULUM VITAE
PERSONAL DETAILS
Surname: Mvumi
Name: Lois
Gender: Female
Nationality: South African
Identity number: 960**********
Residential address: 49 Laney Street, The orchards, Akasia Pretoria
Contact number: 081-***-****
E-mail address: ***.********@*****.***
PERSONAL ATTRIBUTES, COMPENTENCIES AND ACHIEVEMENTS
PERSONALITY ATTRIBUTES
Confident
Ambitious and goal orientated
Willing to learn
Willing to go the extra mile
High sense of responsibility
Well mannered
Respond well to change
Can handle challenges
COMPETENCIES
Good analytical skills
Good communication skills (verbal & written)
Good customer relation skills
Good coordinating skills
Good interpersonal skills
Good organizing skills
ACHIEVEMENTS
Obtained an Admission to University Symbol (B)
EDUCATIONAL QAULIFICATIONS
FORMAL EDUCATION
HIGH SCHOOL ATTENDED: Hoerskool Gerrit Maritz
HIGHEST STANDARD PASSED: Grade 12
SUBJECTS PASSED: English Home Language
Afrikaans First Additional Language
Mathematical Literacy
Life Orientation
Business Studies
Consumer Studies
Life Sciences
TERTIARY INSTITUTE: Damelin, Randburg
QAULIFICATION COMPLETED: Bachelor of Applied Social Science
DURATION OF QAULIFICATION: Three (3) years
MAJORED IN: Psychology
Sociology
Palliative Care
TERTIARY INSITITUTE: Skills Excel/Guide Ford College
CALL CENTRE TRAINING: Communication skills
Telephone skills
Customer care
Telesales scripting
EMPLOYMENT HISTORY
I did voluntary work as an assistant teacher for children under the age of two (2) at Akasia Nursery School.
REFERENCES
Gerrit Maritz Hoerskool
Akasia Nursery School Damelin Randburg
Skills Excel
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