Software Technician

Steve Hulsey

601-***-**** Hattiesburg, MS

*************@*****.***

Technology Technician

Goals-driven and highly-adaptive professional with 14+ years of experience in maintaining facility technology and computers. Proven track record of installing hardware, configuring suitable software, finding ways to improve system performance, and troubleshooting technical problems. Possess strong communication and interpersonal skills with proven ability to foster constructive relationships at levels within an organization.

Core Competencies

●Hardware & Software Repairing

●Facility Network Management

●Troubleshooting

●System Upgradation

●ID Badge Management

●Systems Maintenance

●Technical Support

●End-user Satisfaction

TECHNICAL

PROFICIENCIES

Platforms

Windows 7, Windows 10, Chromebooks

Tools

PDQ Deploy, Google Admin Console, Active Directory Users and Computers,

Web Content Managers

Hardware

HP and Dell PC’s and laptops, Dell, Promethean, and Smart Interactive boards

PROFESSIONAL

EXPERIENCE

Technology Technician, Covington County Schools, Collins Mississippi (2/2007 to 4/2019)

Maintained as well as upgraded computer systems by changing old/defective hardware with new ones. Identified potential hardware and software issues and timely troubleshooting for seamless delivery of computer lab operations. Ensured system security by installing antivirus and antispyware. Resolved network issues with an aim to proactively render better quality of services to end-users. Effectively managed users and ID databases while maintaining the accuracy of records. Utilized Google Admin Console as e-mail hosting tool and managed facility users and devices. Maintained up-to-date systems by using PDQ Deployed to install programs while ensuring no trouble to end-users. Assisted teachers in delivering lectures by timely resolving projector and interactive board issues.

Computer Technician, Forest City Schools, Forest Mississippi (1/2005 to 1/2007)

Setup new computers and prepared them for first time use. Ran Cat5 cable to new computer locations. Re-imaged lap computer to updated standards. Identified potential hardware and software issues and timely troubleshot computers.

Other additional experience as a Delivery Driver (2007 to Present) at Papa John's Pizza.

EDUCATION

AAS in Software Engineering Technology

Holmes Community College, Ridgeland, MS

University of Southern Mississippi, Hattiesburg, MS

Courses in Mathematics, Accounting, and Psychology

CERTIFICATIONS

CompTIA A+ Certified Professional

Coursera G Suite Administrator Fundamentals

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