Human Resources Manager

Pranti Sarker

416-***-**** – **************@*****.***

PROFILE

• Experienced HR/LR professional with a master’s degree in IR/HR

• 3 years’ experience in Full-Cycle Recruitment (Talent Acquisition-360 Recruitment)

• Strong effective skill in Labor Relations, Recruitment, Performance Rating, Consulting

• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook), Software-SPSS, HRIS

• Working toward CHRP designation

EDUCATION

Master of Industrial Relations and Human Resources Completed July 2019 Centre for Industrial Relations and Human Resources University of Toronto

Master of Business Administration – Human Resources Management Completed Dec 2015 University of Dhaka

Bachelor of Business Administration – Management Completed April 2014 University of Dhaka

EMPLOYMENT EXPERIENCE

Human Resources Manager (Volunteer) November 2018 to present LetsStopAIDS, Toronto, Canada

• Manage and deliver the full life cycle of recruiting responsibilities, including but not limited to creating and posting positions, identifying and evaluating candidates, coordinating and conducting interviews, creating offer Letters and making offers to candidate. Also providing valuable advice to the CEO to incorporate best HR practices in LetsStopAIDS.

Service Associate December 2018 to present

Staples, Toronto, Canada

• Ensuring exceptional customer satisfaction with accuracy and professionalism while processing purchases and customer orders and building up long-lasting customer relationship in order to improve on overall sales

• Assisting in the resolution of customer complaints, returns and exchanges

• Properly securing company funds and physical inventory at all cash stations and follows all correct cash register operations

Teaching Assistant January 2019 to present

University of Toronto, Toronto, Canada

• Holding consultation hours for undergraduate management student and strengthening their subject knowledge

• Assessing student performance through examinations and assignments, while providing a learning atmosphere through constructive and timely feedback. Foreign Account Tax Compliance Officer May 2018 to Aug 2018 HSBC Bank, Bangladesh

• Maintained proper control mechanism in order to prevent US persons from evading the tax they are supposed to give to the US Government and promoting FATCA cross border tax compliance by implementing an international standard for the exchange of information related to US taxpayers. Mitigated risk through establishing proper checkpoint during system level maintenance. Ensured that error log of the team members has been updated properly. Associate January 2016 to May 2018

HSBC Bank, Bangladesh

• Analyzed money laundering and sanction breach risk through Customer due diligence and KYC review and escalated any red flags to Financial crime compliance group through proper channel. Consistently improved customer satisfaction through expert resolution to complaints, issues and concerns regarding product or service; expedited correction or adjustment; followed up to ensure resolution.

• Prepared product or service reports by collecting and analyzing customer information. Worked closely with Relationship Managers to activate Dormant/Unclaimed accounts after checking the risk level associated with the customer.

Human Resources Generalist January 2013 to December 2015 Megha Textile Mills, Bangladesh

• Campus Recruitment Experience-Lead the development and execution of modern campus recruiting strategies that followed the rapid pace of change and enable greater student candidate experience that drive higher quality candidates for the business to hire the top talent and established talent relationships for future needs.

• Developed strategies to attract and retain top talent from diverse candidate pools, managed Applicant Tracking System to ensure smooth On-boarding, presented to students at career fairs and on-campus events to increase on-campus engagement, coordinated fresh Graduates, Interns and summer hires, administered employment survey and managed relationship between organization and campuses.

• Developed in-depth knowledge of the business, both strategically and operationally, to build consultative partnerships with the executives, directors and managers, within the client groups assessing needs, anticipating changes and supporting growth and development

• Provided HR direction, consultation, advice and support to managers and supervisors regarding performance management, labor relations, grievance handling, job evaluation, compensation administration and policy administration with an employee headcount population of around 1200 employees and helped to create management training programs

• Proactively worked with manager and board of Directors to review their talent pool and operational needs and Coach managers to develop management capabilities to build high performing teams.

• Managed HR processes, such as job postings on social media, sourcing, recruitment, orientation, training, promotions, transfers, terminations and performance management and developed strategies to attract large pool of potential candidates both On-Campus and Off-Campus.

• Conducted Behavioral, Competency-based and Case Interviews and recommended compensation and benefit package to the management to ensure fairness based on the labor market supply and demand Reference Available on request

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