Administrative Assistant Customer Service

Christelle Chérizier

**** ********* ****

Ottawa (Ontario)

K1C 2K7

Tel: 613-***-****

*******************@*****.***

OBJECTIVE: Working in a fast-growing, prestigious, environment in financial or/and administrative services.

KNOWLEDGES AND SKILLS:

Knowledge of how to deal with clients in a public service environment

Knowledge of generally accepted accounting principles and the principles of finance, expenditure management, performance indicators, business management processes and computerized tools.

Knowledge of Microsoft package (MS-Word, Dos, Excel, Access, PowerPoint)

Ability to interpret act, regulation, and policy decisions

Ability to identify obstacles to a main objective and make innovative and creative suggestions

Exceptionally well organized with a track record that demonstrates self- motivation and creativity.

Excellent customer service skills and demonstrates patience

Fluent in French, English and creole.

WORK EXPERIENCE

Jan 2017 - July 2019: Physiotherapy aid-assistant and administrative assistant Physio Sport plus Medicine

Answering phone and Book off the following appointment for patients

Prepare and create new files and Responsible of doing the filling the patients charts

Greet clients and bring them in for their treatments.

Correspond through email and over the phone with patient.

Perform some direct treatments on the clients in the form of Ultra-sound and micro-currents

Helping the efficiency of the physiotherapists by preparing the modalities that are needed.

Sept 2016 - Dec 2017 Receptionist/administrative assistant Internship at Adecco Employment Services

Create new files and Archiving

Answering the telephone and greeting client.

Prepare candidates files before interview

Interviewed candidates with assistances

Return or add documents to existing client file.

Data management for security clearance.

Handle and administer closed files as requested. Sept 2014 – Sept 2016 Administration Assistant

Cabinet Ariste Action D’Imimigration Law firm whose primary focused is on Immigration and Citizenship law. Ottawa, Canada

Prepared correspondence, document control, filing, handling outgoing mail.

Schedule meetings and appointments.

Manage multiple agendas.

Maintain all filing and work areas in a tidy and orderly manner.

Analyzed documents; determine formats; identify grammar, spelling and punctuation errors.

Maintained files for the office registration, print, fax, send letter, copy, scanning.

Correspond through email and over the phone.

Return or add documents to existing client files. Education:

2017 Business Administration Advanced

La Cité Collegiale, Ottawa (Ontario)

Graduated in April 2017

2013 High School Diploma

Institut la Sève

References upon request

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