CHINELO DORIS OKAFOR
No ** Jim Nwobodo Avenue
Trans Ekulu, Enugu. Enugu State. Nigeria.
E-mail: firstname.lastname@example.org Tel: +234(0)706*******
A goal oriented, result-driven and versatile HR Administrator with exceptional customer service skills. I am a trust worthy and self-motivated individual with talent in originating actions, taking initiative and making fast decisions. Equipped with excellent logical planning skills, I am highly productive and possess the ability to work in a fast and flexible manner to meet deadlines. I am open-minded and a fast learner with the ability to work independently and enthusiastically as a team. I am seeking to use my wealth of knowledge in HR and Administrative management to build an excellent career and add value within a reputable organization.
February 2015 – Date HR/ Contract Administrator
Patrick Otiji Specialist Hospital Enugu.(POSH)
Oversee the day to day management of the hospital.
Maintain interface with departmental personnel to ensure adequate space and facility for patient care and coordination of facilities.
Determine necessary space, equipment, supplies and support systems to ensure effective functioning of units.
Take corrective actions in situations requiring immediate intervention, including interpretation and administration of Hospital policy and work rules.
Plan and implement strategic changes to improve service delivery.
Negotiate deals between new HMOs and review old contracts with existing ones.
Prepare and submits clean claims to various HMOs either electronically or by paper.
Identifies and resolves patient billing complaints.
Ensures proper education of staff on effective HMO service delivery.
Created organizational flow charts and career path reports to evaluate employee compensation information.
Advise top management on appropriate employee corrective actions.
Work with senior-level to create fair and consistent HR policies and procedures.
Facilities monthly meetings to develop strategies that would positively influence workplace relationships.
Process all salary changes stemming from merit increases, promotions, bonuses and pay adjustments.
Create and modifies job descriptions within all departments.
Address inquiries from employees and management regarding new-hire activity and ongoing employee relation issues.
March 2014 – February 2015
National Youth Service Programme (NYSC)
In line with the National Youth Service Corps decree N0 24 of 22nd May 1973, I served in Trans Ekulu Primary School 1 as a classroom Teacher Assistant for Primary 4 pupils.
Supervised the students during their classroom activities, teach them when necessary and helped with the marking of their class works.
Created different retention techniques for the students. For example, creating songs with various definitions of terms.
Organized sent-fort party for outgoing students and welcome incoming ones.
July 2013- November 2013 HR Assistant
Plan Personnel Holborn, London
Developing and maintaining excellent working partnerships with all staff across the division and providing advice, guidance and coaching through all people management issues.
Reviewing and signing off all payroll information for over 500 London based staff, liaising with Payroll Team as required.
Maintaining the internal Employment Log with updates which includes performance management and the appraisal process, disciplinary, grievances, absence management, training & development and health and safety.
Updating and designing (where necessary) HR policies, training information and other information to reflect changes to legislation and internal business changes
Quarterly HR reporting, collating figures for monthly management meetings and collating Staff Turnover Analysis
Keeping the Employee Salary Tracker database up to date e.g. amendments to job titles and salary
First point of call for all employee queries which also includes processing starters and leavers
September 2003– October 2005 Sales Representative/ Customer Service Advisor
Mark Twin Nigerian Limited
Customer financial Advisor
Monitored customer waiting time to minimize unnecessary delay on subsequent visits.
Ensured that relevant departments are made aware of concerns raised by customers to enable them take corrective actions.
Maintained, Logged and Updated daily customer queries and complaints.
Executed customer request in line with company policy to ensure customer satisfaction.
Provide follow up action on customer feedback and managing request for compensation where appropriate.
EDUCATION AND QUALIFICATIONS
Jan.2012 - March 2013 MSc. Human Resource Management & Development.
Liverpool Hope University
Core Modules: Strategic Management, Organizational Behaviour and Leadership, International Business case study, Human Resource Development,, International Organizations, Global Business Ethics, Enterprise and Entrepreneurship, and Global and Economic Development
Jan. 2011- Dec. 2011 ABE Graduate Diploma in Business Management (in view)
London School of Law
Key Modules: Marketing Strategy, International Case Study, Strategic Human Resource Management.
Dec 2005- Jan. 2010 BA (Hons) Education English.
University Of Nigeria Nsukka
KEY SKILLS AND EXPERTISE
IT Skills; Proficient in Microsoft office suite; including power point, project and exceptionally proficient in word and Excel, and can learn new software quickly.
Others; Team coordination skills, effective communication skills, time management skills, leadership skills, working effectively in a team with people from different fields and nationalities, employee relations, sales, recruitment and selection, advertising
Reference available on request.