Manager Executive

Location:

Delhi, India

Salary:

600000

Posted:

August 04, 2019

Contact this candidate

Resume:

RAKESH SHARMA

Mobile: +91-701*******

Home:+91-990*******

******.************@*****.***

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Career Précis

Proactive, result focused Manager with 10.5 Years of working experience within the Banking Arena & Security Service, excellence in installation of new ATMs at CRA Level, maintaining & analyzing audit query & furnish requirements, resolving the issues related with customer claims, team management, business development, finance management and customer relationship management. Skilled at analyzing, managerial, problem solving, multitasking and motivating.

Expert ability to accurately determine needs, understand risk tolerances, offer alternatives to current situations, develop action plans, and cultivate longstanding / profitable customer relationships. Sound knowledge of ATM operation both technical & theoretical. Accountable for the operations allied with analyzing and maintaining a track on audit query and requirement of furnish. Received appreciation from seniors and colleagues for exceptional contribution done towards the enhancement of organizational performance.

Ability to exceed organizational performance with excellent management, skills and logistics skills. Demonstrated adept problem solving skills and handled several critical situations with tact and ease. I aspire for a position of Manager to discover uncovered possibilities within Banking / Finance Arena.

Professional Experience

Custodian

Pro – Interactive India Pvt Ltd.

03 March 2009 – Dec 2010

Joined at entry level in Pro – Interactive India Pvt Ltd., New Delhi.

Performed cash loading for almost every Pvt and public sector Bank.

Operated all type of ATM machines ( NCR, Diebold, Wincore, )

All first / Second line maintance calls handled and expertise level increased with time.

ATM Co-ordinator & Ops Manager AUG 2010- Dec 2010 Pro – Interactive India Pvt Ltd., New Delhi.

As ATM Coordinator with responsibility of managing 250 ATMs of various Banks & Msp’s.

Providing indents for loading to various local and hub teams.

Visiting clients regularly and resolving the issue related to recon

Call Center handling

Reporting Manager :- Mr. Gokul Shekhawat

Executive (Back Office) 7 Dec 2010 – 31Dec 2012

Security & Intelligence Services (India) Ltd

Looking after ops. For more than 300 ATMs. For Axis, PNB & BOM in Delhi & NCR.

Responsible for all jobs related to ops. E.g. Loading/Withdrawal indents, reporting part, Customer Complaints, Etc.

Connections between Custodians, Executive, Managers and Sr.Officers, Making Sure Correct Flow of info relating to ops.

Coordinated with Team

Internal Auditing and Cash Verifications of ATMs.

Reporting Manager :- Mr. Khem Chandra

Auditor- Centralized Audit Team ( HO ) 1 Jan 2013 – 27 April 14

Securitrans India Pvt Ltd. New Delhi

Vital position (Fourth in command) in centralized audit team& recon team.

Performing ATM audit, Vault audit, Branch audit & process Audit at PAN India level.

Independently handling a team of 06 auditors for performing audit activities at 3 regions and 26 Branches having more than 2600 ATMs.

Preparation and presentation of various reports and projects related to audit at Management level.

Reporting Manager :- Mr. A.K Khosla/ Vijay Rana ( HOD Audit)

Sr. Executive: AGS Transact Technologies Limited 28April 2014– 15th June

Vital position (Second in command) in Monitoring Team.

Performing ATM. Monitoring with bank.

Independently handling a team of 47 Executive for performing Monitoring Team. At 4 regions more than 4500 ATMs.

Region: Haryana/Himachal/Chandigarh/ Punjab/ NCR (Gurgaon, Faridabad, Palwal,) Etc.

Reporting Manager :- Mr. Vikram Mulik

Team Leader: Hitachi Payment Services 15th June2015 To Till Date

Responsibility

Vital position (First in command) in Monitoring Team.

Independently handling a team of 47 Executive for performing Monitoring Team. At 4 LHO more than 5970 ATMs.

Region: Bhopal /Mumbai/Maharastra/Ahmedabad ( ATM s 5970)

Team handing & coordination

Connections between Custodians, Executive, Managers and Sr.Officers, Making Sure Correct Flow of info relating to ops.

Chronic & MIS data preparing

SBI vendor monthly Billing/ PPT…

EJ pulling to connect to server

Reporting Manager:- Mr. Avanish Sharma/ Viqar Mohd/ Tushar Malhotra

Assistant Manager : Hitachi Payment Services at Gurgaon

SBI Bank Monitoring Project:- (Reporting Manager:- Sohan Sharma)

Got a Customer Delight Award for good performance

Created record for highest uptime in one of the LHO Ahmadabad,& Bhopal/ Mumbai, Managing ATMS SBI Project :-( 5970) & Team Handling size ( 47)

Multiple appreciation from customer and internal superiors & participate all official function and got one time wining prize.

Axis Bank Monitoring Project:- Independently handling a team & Executive for performing to Axis Bank Monitoring Delhi NCR,

Personal Attributes :

Capability of working for long hours to achieve the goals if requirement is so.

Can manage and motivate the colleagues or- Staff to get the work done in harmonious atmosphere.

A self – Motivated, dedicated person with a positive attitude and ability to maintain confidentiality.

Honest and Trust Worthy.

Always Eager to Learn Skills and To Face New Challenges.

Education

Bachelor Of Computer Application

Bhopal University ( at Gwalior )

Diploma in Computer Application

Boys HSC Govt. School

Technical Skills