Customer Care Front Office

NIVEDITA SRIVASTAVA

Mob. No.:965*******

Email: *************@*****.***

Seeking assignments in customer interaction and administration in

Reputed organisation.

Professional Synopsis

Nearly 4years experience as an executive assistant to director/MD.

Nearly 6 years of experience in Customer Service & Data management.

Have been involved in the development & implementation of new systems for accomplishment enhanced operational effectiveness.

An effective communicator with strong leadership and interpersonal skills. Possess a flexible & detail oriented attitude.

Education

2006 Post Graduate Diploma in marketing management specialization in business Management

From Nalanda open university of Distance Learning –Delhi.

2006 Diploma in computer application (DCA) from Info Tech University.

2004 B A (Pass) from Magadh University.

Career Highlights

PRET STUDY BY JANAK FASHION INDIA PVT LTD

MAR 2015 – Till Now

Key Responsibilities–Calender-Management, Schedule Meetings, Maintain Database of Assign Work,Co-ordination between Employee & Boss. Handle & Taking Care of administrative work, Responsible for back Office activities.

Organising Event, Little expenses bifurcation of company, ERP report, Team meeting for MIS, Agenda of Production planning as well as seasonal planning, Company marketing activities on Social media, Vendor management, day to day activity, Mothly payment scenario of bills & including vendors, MOM Preparation.

June-2012- Feb 2015

WORKING IN DoonConsulting India Pvt. Ltd

Key Responsibilities– Dealing with Client Services professionals collecting necessary sales data, Coordinating with respective Product Heads, as & when required.MIS & Database, Data management, Customer Relationship Management, CRM, Back Office Executive, 'MIS and Executive', 'MIS and Reporting', 'Management Information System', 'Analyst-MIS, Data analysis, Excel, Advanced excel, Ms Word.

I Was Working in Google India on behalf of Doonconsulting. So My Experience as a Google employee 8-9 Months.

Key Skills : Designing & creation of physical database.

Daily MIS Report, Weekly, Monthly & Yearly Reports

Setting up and maintaining documentation and standards.

Ensuring proper maintenance of the data.

Database Management/ Generation.

Customer List Research.

Project Management

Reporting to PM and Director.

Co-ordination with PM.

Assign Data to Calling Teams

Web Searching. SFDC (Salesforce) CRM, MDUT Format, SMCC CRM.

Senior customer care executive-MAHINDRA&MAHINDRA GROUP (AUTOMOBILES COMPANY)

Oct.2006 – May 2012

Network handled – Dealing with customers Services professionals collecting necessary services data, current vechile trends and service advisor information. Coordinating with respective Product Heads, as & when required.

Target Setting

Prior Month’s achievement vs. Targets vs. Prior Year’s achievement followed by time to time communication to Services Professionals on Target to go. Monitoring and analysingposition of the vehicle for identifying weak areas and report to Senior Management(GM) for necessary action.

Operation Analysis

Generating vc reports – Secondary Services / Closing concern report to each unit(GM/WM), preparing list of slow-non-moving / obsolete models in consultation with the respective Product Category Heads, approval from the management on the special prices/offers and driving &analysing the sales at the shop front of such stocks

Preparing – All excel report just like tiger roars report, vc report, daily call tracker etc.

Managing OGP & OFP

Managing OGP (Order Generation Process) & OFP (Order Fulfilment process) Preparation of Various Reports like Enquiry Register, Order Lost Report, Quotation Report, Spare Parts, AMC,OEM Reports. Managing Dealership & Purchase Agreements.

Preparation of presentations for daily basis meeting of service advisors to be presented to the Top Management (GM/MD) of the co.

Key Accomplishments;

Efficiently achieved the record of maintaining the personal file, CPS, customer data bank

Recognised by my name being added in sterling motors Vc format report Manual.

Distinction of receiving

oMany awards for creating company presentations in Ms-Excel, for the monthly Vc meetings.

oFrequent Awards as a gesture of sustaining quality work.

oMaintaining by me to all performance of other customer care executives & manage to them.

Previous Experience

Apr.2006-Oct.2006

Front office executive–Icici prudential Group (LIFE INSURANCE CO.)

In my present role as front office executive in the Compressors Company of Icici prudential Group, my current role is defined as –

Network handled – Dealing with customers Sales professionals collecting necessary sales data, current market trends and competition information. Coordinating with respective Product Heads, as & when required.

Single contact point for all Units

Information on New Product launches, New Schemes, Incentive programs, Price changes, Promotional activities etc. Managing database of current and potential customers.

Key Account Management

Maintain regular touch with all units managers, advisors to customers.

Apr’06- Oct’06. Icici prudential (life insurance co.) as a front office executive.

Oct’06 to May 2012. M&M (automobiles sector) as a senior Customer Care Executive

Industrial Training

On ground training for 3 weeks only in Service support and customer interaction, handling aggressive customers.

IT Skills

MS-Office : Ms- Excel, MS-Office, Power Point, Outlook Express and Word

Personal Details

Date of Birth : 11 APRIL 1981

Languages know : ENGLISH/HINDI

Address : SECTOR-105, RAJENDER PARK

AANAND GARDEN, POLICE LANE

NEAR WATER TANK

H.NO.83, FLAT NO. 203

GURGAON (HARYANA)

Excepted ctc :

Date :

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