Instructional Designer /Trainer

Sherri Carson

775-***-**** ****************@*****.*** 215 Britton Lane, Sun Valley, NV 89433

Objective

To acquire a position that will utilize my experience, expertise and strengths and well as develop new skills to stimulate my professional growth. I'm a self - starter and a team player. I love to learn new things and love a challenge. I take a lot of pride in my work and I'm very dependable. I would like an opportunity to work for you. Qualifications Summary

• 15 years of experience in nursing field with direct patient care, assessment, and care coordination

• 5+ years managing and coordinating call center support of telecommunication vendors

• Highly organized, ability to prioritize and detail focus

• Exceptional performance of handling deadline-oriented tasks

• Excellent customer contact skills and communication etiquette

• Proven ability to adapt to change and level of work, ability to research and analyze

• Able to work independently or with minimal amount of supervision

• Proficient computer skills and knowledgeable of Microsoft Office applications and MAC products

• Excellent verbal and written communication skills Professional Experience

Instructional Designer/ Modernization Training Specialist DXC Technology (Nevada Medicaid): Reno, NV June 2017 – Present

• Provides instructional training for all functional areas on the Nevada Medicaid account.

• Currently provide classroom and webinar onboarding training for new hires in Reno, NV and Conway, AK.

• Designed 90% of the PowerPoint training decks for the agency’s Modernization Project.

• Provided training for DHCFP staff and DXC Operations staff on the interChange system.

• Worked in collaboration with DHCFP and DXC Technical Writers to revise, complete, and approve related training material and decks.

• Ability to plan and meet deadlines with minimal direction from leadership.

• Ability to communicate effectively with both internal and external customers and build trusting relationships through collaborative work activities.

• Solid business and technical writing skills to ensure that all documentation meets required standards.

• Good presentation skills with ability to enhance skills with practice.

• Strong knowledge of established policies and procedures.

• Ability to research and resolve customer and leader inquiries.

• Ability to train and mentor other team members.

• Researches multiple areas within the system.

Care Operation Specialist

Wimmer Solutions (Grand Rounds): Reno, NV October 2016 – June 2017

• Performed an array of tasks that enabled patient case progression

• Assigned new case to our Records Specialists, Care Coordinators, and Staff Physicians, triaging workload evenly

• Managed outlook support mailbox for Grand rounds of 300 emails

• Supported incoming chats from patients visiting customer-specific websites

• Understood the general Care Team processes, software and measurements

• Performed manual data collection and analysis (secondary function)

• Assisted with short-term projects, adhoc data collection and other tasks related to patient records management

International Online Operations Business Desk Associate Wimmer Solutions (Microsoft): Reno, NV

October 2014 – October 2016

• Facilitated and enabled revenue for strategic Microsoft customers as part of World Wide Direct, a global direct sales program

• Executed compliance checks to ensure orders align with Microsoft policies and pricing structures

• Provided guidance for Online Retail Store associates regarding business sales, product information, sales and product tax, and inventory & logistics

• Collaborated with several teams across Microsoft organization to facilitate customer credits, invoicing, as well as returns

Business Representative

SalesPro Leads: Reno, NV January 2013—January 2014

• Managed lead generation for 10 companies in Oregon and Oklahoma

• Made outbound calls to companies that were looking purchase VoIP phone systems

• Set appointments for vendors to meet with the Sales Pro vendors to provide VoIP and Premise based telecommunication

• Responsible to meet quota every month and assisted my fellow reps Business Representative

Mitel: Reno, NV September 2009 – October 2012

• Produced and presented phone system buyer reports and product comparison charts to help business customers make intelligent phone system buying decisions

• Managed lead generation for the Eastern region

• Made outbound calls various businesses and set appointments for MiteI representatives to meet with the customer to go over their phone system needs.

Patient Coordinator

Alere Medical: Reno, NV September 2006- August 2007

• Communicated with patients by phone on behalf of their health insurance to put them on preventative programs regarding their health conditions

• Offered a wide range of consumer products and support services in diabetes, cardio metabolic disease, infectious disease, toxicology, and other medical conditions

• Delivered the diagnostic information and personalized support to help patients maintain and improve their health

CNA and Patient Care Coordinator

All Valley Home Health: Reno, NV September 2002-September 2005

• Setup care plans with new clients

• Managed the care from experienced CNAs and PCAs

• Hired and managed new employees. Performed terminations as needed.

• Coordinated new training manual for all employees to follow while caring for our clients on transfer training

• Performed monthly scheduling for our clients and staff CNA and Restorative Aide

Hearthstone of Nevada: Reno, NV May 2000-September 2002

• Worked in partnership with a Registered Nurse to manage the Long-Term Care Private Pay unit which consisted of CNA's, Nurses and auxiliary staff

• Acted as Ward Clerk - managing all patient charting

• Tracked and maintained all records of daily and monthly change s with our residence

• Was responsible for staff schedule and ensured legally required minimums are met at all times

• Assisted residents with daily activities such as meals, mobility, and hygiene CNA and Restorative Aide

Lifecare of Nevada: Reno, NV January 1996- May 2005

• Assisted patients with daily AOLs, meals, and exercise to maintain their mobility

• Was responsible for training all new CNA's on the floor References Provided Upon Request.

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