Assistant Customer Service

Hesham Farouk Shaheen

Address: ** ********** ***** ********** ******* l4l8y6

Mobile: 437-***-****

Email: ***************@*******.***

PERSONAL DETAILS

Date of Birth: 23 November 1986

Nationality: Canadian

Marital Status: Single

Languages: English Mother Language

Arabic Fluently

OBJECTIVE

Seeking a challenging position in a dynamic field of where the mission of expanding and helping the organization and the vision of realizing the ultimate satisfaction for customers are well balanced all in an atmosphere where creativeness is encouraged, achievement recognized and excellence is aimed for.

CARRIER HISTORY

Dlight electronics (Sept 2017 – current date)

Customer service and sales

Altalntic employment (Marriot Hotel) (April 2011 – May 2011)

Receptionist

Al-Hammadi Hospital, Saudi Arabia (April 2009 - Jan 2011)

IT technician analyzing computer programs

Al-Rafid Industrial Group, Saudi Arabia (April 2006-July 2006)

Providing project management and engineering assistant for the evaluation of various feasibility studies for steel fabrication, structural steel, steel melt shops, and storage tanks

Bin Jarallah Industrial Group, Saudi Arabia (May 2005-August 2005)

Providing engineer assistant in evaluating Seamless Pipe Manufacturing Project in partnership with foreign partners

Assistant in evaluating Passenger and Light Truck Tire manufacturing projects

Raya telecommunications, Egypt (November 21st 2007-May 17th 2007)

Administrator at a front desk dealing with customer services and product sales

EDUCATION

1 A Levels: Mathematics (2004)

2 AS Level Chemistry & Biology (2004)

8 IGCSEs: Including Accounting, Business Studies, Computer Studies (2001-2003)

1.2007-2009 Canadian International College Egypt (Business Technology)

Finishing two years courses in continuing education with major in:

oAdvance Mathematics

oOperation Research

oIntroduction to C++

oIT project management

2.2006-2007 Ain Shams University (Faculty of Science)

0ne year course, including major in:

oAnatomy

oPhysiology

oEntomology

oBotany

3.2005-2006 American University of Sharjah (Faculty of Mechanical Engineering), Two term courses with major in:

oChemistry

oEngineering drawings

ocomputer studies

oSystem analysis and design

KEY I.T. SKILLS

Word, Excel, PowerPoint, Access, Microsoft Project, Internet & Email

INTERESTS AND ACTIVITIES

Reading, sports, traveling

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