Manager Management

Page *

ARUN K LAKSHMANAN

**/*, ********* ******,

T NAGAR, CHENNAI - 600017

E-mail: *********@*****.***

Mobile: +91-984******* / Land Line: +91-442******* Objective

A qualified Computer Engineer and a senior IT Professional having over 24 years, including over 6 years of International (USA) experience in software development and delivery, seeking senior level leadership challenges in a state-of-the-art Technology environment to drive IT Initiatives & Comprehensive Growth of organization & self as

General Manager – Projects / Director – IT / Delivery Head Profile

AREA OF EXCELLENCE

• Product Development Lifecycle

• Program Management

• Pre-sales & Business Development Support

• People and Performance Management

• Team Development & Management

• Project Delivery Management

• Service Delivery Management

• Production and Application Support

• Compliance to Service Level Agreements

• Risk, Change and Resolution

• Release Management guidelines

• Vendor Relationship Management

EDUCATION

• B.E. (Computer Science), from

Bharath Engineering College,

Madras University, Chennai (1992)

ACCREDITATIONS

• Agile (SCRUM) trained

PERSONAL DETAILS

• Languages known: English, Tamil and

Hindi

• Nationality: Indian

FUNCTIONAL SKILLS

• A seasoned IT Business/Project/Product Management / Program Management Professional with accomplished track record of leadership/management of support to lines of business, Customers and offshore teams in North America & India, creating an inclusive, diverse and productive work environment as well as with hands-on Technical expertise with full SDLC & Product Development/Support Experience.

• Product Development Cycle - Requirement Analysis, Product Conceptualization, Visualization & Development of Technical Specification, Technology research & selection, Innovative Product Design, Development of Prototypes/Final Product, Testing and Product Trials.

• Team Manager - Team building, mentoring/motivating, retention, goal setting, tasking, delegation, monitoring, feedback, skill upgrade and appraisals.

• Project Delivery Management - Initiation, Requirement Analysis & Finalization, Project Scoping, Planning (Estimation, Scheduling & Milestones), Quality & KPI Monitoring, Risk management, Communication between project stakeholders, Execution Control and Delivery.

• Application Support Management - Study & Analysis of Problem Tickets/Change requests, Impact Analysis and Specification corrections (if necessary), Change Finalization and Design, Change

• Management and Testing, Configuration Management and Patch/Update Release.

• Team Player - Ready-To-Learn attitude, disciplined & self-motivated, innovative, communication, interpersonal, negotiation, analytical and problem-solving skills. Resume of Arun K Lakshmanan Page 2

Career History

FundsIndia

(Feb 2017 0nwards)

Accountability:

• Senior Manager- Engineering with FundsIndia a Chennai based Fintech company, which provides online investment platform to every Indian.

• Currently reporting to the CTO and leading a team of 30 member for the technology innovation and product roadmap.

• Work with Product Management to determine business priorities and translates that to Product features and functionalities.

• Managing day-to-day operations of product development, release engineering, QA, Customer Response, Back office processing and AWS infrastructure teams.

• Analyze Product gaps after assessing competitors and addressed them.

• Responsible for the software architecture and the infrastructure architecture of the products we build.

• Responsible for recruitment, induction, mentoring, performance management and technical Leadership.

• Managed white labelling efforts, third party partnerships with various vendors for payment gateway, Aadhaar, KYC operations etc.

Achievements:

~ Successfully launched many features for the platform as well stabilizing the infrastructure.

~ Integrated FundsIndia proprietary advisory module for Axis Bank as SaaS with minimal customization.

~ Delivered the POC of FundsIndia's customized platform as PaaS for IndusInd Bank.

~ Managing ISO-27001 process.

DotSolved India

(Jan 2016 to Jan 2017)

‘

Accountability:

~ Vice President Engineering with DotSolved, a Service startup based out of Chennai India.

~ Lead a team of 25 people for providing product and services in big data technology and other technologies.

~ Responsible for interacting with US and Europe Customers to understand the business requirement and provide suitable solutions.

Serendio Software (P) Ltd., Chennai

(Jun 2007 to Jan 2016)

Accountability:

~ Director Program Management and Data Management with Serendio, a startup incubated by Svapas which was founded by Dr. K.B. Chandrasekar (Exodus, Jamcraker, Aspire Systems, E4E).

~ Lead a team of 25 people for providing product and services in text analytics and big data technology.

~ Responsible for interacting with US and Europe Customers to understand the business requirement and provide suitable solutions based on Serendio Tech Stack.

~ Worked with Product Management to determine business priorities and translated that to Product features and functionalities.

~ Analyzed Product gaps after assessing competitors and addressed them. Resume of Arun K Lakshmanan Page 3

~ Worked with enterprise customers in getting their feedback and translated the inputs into the product features.

Achievements:

~ Mined data from various websites like Twitter, Facebook and other websites using Serendio proprietary crawler

~ Responsible for running the offshore operations for Serendio.

~ Created various actionable insights / recommendations from the mined data using Serendio Tech Stack.

~ Responsible for Engineering budget, product plan, Program Management, recruitment, performance management and overall smooth functioning of the Offshore development center. Citigroup Information Technologies Operation and Solution (CITOS), Chennai Project Manager (Jan 2005 to Jun 2007)

Accountability:

~ Reported to the VP and led a US based team of 20 people to provide 24 x 7 Production and Application Support to a couple of solutions of Corporate Investment Banking Technology department.

~ Managed off-shore based Production Support, ensuring that the applications are available to the corporate clients as well as internal users in all business days.

~ Responsible for conference calls, when needed, to coordinate with business/implementation teams, for all necessary debug of applications and return service to customers.

~ Involved in initiation of annual Ethical Hack test on the web server and work with the vendor and SA to fix all the Ethical hack findings.

~ Spearheaded coordination with the vendor technical staff to define requirements and the vendor development team for release of 5 different applications.

~ Provided support for testing the application when changes are delivered from the vendor, while implemented the US FED mandatory requirement of dual authentication.

~ Performed people management activities like training, skill upgrade, mentoring and motivation for improved performance of the team.

Citibank, Delaware, USA

AVP (Oct 2001 to Jan 2005)

Accountability:

~ Reported to the VP as a member of a 20-member team all reporting to VP for development of applications and production support of solutions.

~ Managed, as Sr. Programmer Analyst, the complete system design, including the design of multiple Data tables to capture operational critical information.

~ Responsible for design & development of the forms for accessing reports with different parameters and de- signed queries for generating reports of standard and cross-tab reports using Crystal Reports 6.0.

~ Involved in testing, implementation as well as training of end users and was involved when the operation was migrated to Chennai, India.

~ Spearheaded with business/implementation team on their requirement and ensured that they were properly implemented as per SDLC guidelines whenever an enhancement was required. Achievements:

~ Successfully launched multiple applications on record time

~ Brought Stability to the Critical Application.

Resume of Arun K Lakshmanan Page 4

Bon Accord Software Services, New Jersey, USA

Programmer Analyst (Jan 1999 to Oct 2001)

Accountability:

~ This was a contractual assignment through for Citibank, USA (Mar 1999 to May 2000 & Feb 2001 to Oct 2001) and Paine Webber, USA (May 2000 to Feb 2001) for application design & development as well as for produc- tion support of applications including migration of legacy codes for enhancement of applications. Other Engagement

Organization Duration Designation

Peirce Leslie India Ltd., Chennai Oct 1992 to Dec 1998 Programmer Analyst

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