Employee Relations Human Resources

Sue Shen, M.A., CHRP

** ******** ****** ****, ** M2N 7J7

647-***-**** *******@*******.***

https://ca.linkedin.com/in/shensue

SUMMARY OF QUALIFICATIONS

Progressive experience in Human Resource roles, including Recruitment Coordinator, HR Coordinator and HR Analyst

Proven ability to provide advice, support, guidance, training and consultation to executives and management on employee relations matters related to workforce planning, employee performance, attendance, discipline, and termination

Profound knowledge of human resources practices, collective agreements, and employment legislation

Proficient in Microsoft Office (Word, Excel, PPT, Access), HRIS (Ceridian Dayforce, SAP, ADP) and applicant tracking system (Taleo, icims)

EDUCATION

Certified Human Resources Professional (CHRP) 2017 - present Human Resources Management Certificate 2015 – 2016 George Brown College, Toronto, ON

Master Degree in Arts – Communication 2009 – 2011

University of Ottawa, Ottawa, ON

WORK EXPERIENCE

HR Analyst (Contract) Jan. 2019 – Present

OMERS, Toronto, ON

• HRIS Data Management – Manage data and processes in the HRIS system (Ceridian Dayforce), including new hires, transfers, promotions, status change and terminations

• Reporting and Dashboards – Create and structure accessible HR reports and dashboards that provide real-time updates and consolidate ad-hoc data for use in statistical analysis, strategic planning, workforce repots, diversity report, audits, etc.

• Training and Engagement – Ensure the accurate and effective input and management of data in the HR system through development and delivery of training and engaging the shift to using online and virtual tools and information

• Data Analysis – Review and analyze SQL and ETL reports on HR data and resolve any discrepancies

• Total Rewards General Support - Review, calculate and input information related to employee compensation, benefits and pension programs

• Quality Assurance and Audits – Perform monthly review and audits of the HR transactions and processes to promote continuous improvement in data quality and to implement improved quality standards

Human Resources Program Assistant (Contract) Feb. 2018 – Dec. 2018 City of Toronto, Toronto, ON

• Managed the high-volume recruitment initiatives for multiple divisions, including posting jobs, preparing assessment tools and interview packages, confirming required information, and completing offer letter and required payroll documentation

• Provided support in all phases of the staffing functions: new hires, promotions, transfers, layoffs, recalls and rehires, and completed payroll notification forms, seniority calculation and offer letters in accordance with relevant City policies, guidelines, collective agreements and relevant legislations

• Responded to inquiries from all levels of staff, clients, and candidates regarding policies, Sue Shen, M.A., CHRP

18 Harrison Garden Blvd, ON M2N 7J7

647-***-**** *******@*******.***

https://ca.linkedin.com/in/shensue

practices and job competitions by retrieving information from HRIS programs (TalentFlow and SAP) and manual files

• Coordinated and confirmed written assessments, interviews, appointments and meetings

• Prepared internal and external screening sheets with Excel applying multiple functions, such as Pivotal Table, IF, and VLOOKUP

• Provided training to hiring managers to ensure the staffing process is conducted in a fair, consistent and objective manner

HR & Executive Office Coordinator Mar. 2017 – Dec. 2017 Bisha Hotel Toronto, Toronto, ON

• Managed full-cycle recruitment process including initiating job requisitions, posting jobs, sourcing through various channels, screening candidates, developing interview questions, conducting interviews and extending offer letters to all management and hourly positions

• Acted as SME ensuring compliance with ESA, HR guidelines, policies and procedures on employment matters such as contract, overtime, discipline and dismissal

• Coordinated and obtained signatures of approval for all confidential correspondence, including expense reports, personnel information forms, offer letter, and memorandum

• Mastered payroll data entry and maintaining of large volume records management in ADP

(pay@work) and UniFocus

• Oversaw the administration and coordination of employee experience related events and activities (recognition, wellness, etc.) and monitored department/event budget

• Planned and executed multiple recruitment initiatives including job fair, networking events, and educational partnerships to promote the Bisha brand Recruitment Coordinator (3-month Contract) Dec. 2016 – Mar. 2017 Scotiabank, Toronto, ON

• Provided administrative support throughout the recruitment process to a team of five Senior Talent Advisors in the I&IT Department

• Retrieved and reviewed background checks from third party administrator addressing any discrepancies noted to advance a prospective candidate

• Organized and coordinated recruitment initiatives including recruitment career fairs, networking events, and educational partnerships to promote the Scotiabank brand

• Generated strategic metrics and reports through Tableau based dashboards to support Senior HR Business Partners with weekly performance review program Recruitment Coordinator Apr. 2016 – Dec. 2016

WilsonHCG, Toronto, ON

• Managed full-cycle recruitment for Ontario Public Sector on diverse job functions

• Scheduled, coordinated and confirmed interviews, written assessments and appointments between interview panel and candidates

• Scheduled and coordinated intake calls with senior level hiring managers at Ontario Public Sector to discuss positional criteria and reach mutual understanding of the positions

• Performed high-volume resume and phone screening (90+ resumes per day), assessed candidates and presented staffing recommendations to hiring managers

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