Manager Customer Service, Restaurant in-Charged,Supervisor
Resume:
MARK JOSEPH C. FLORES
Date of Birth: *th December 1983
Place of Birth: Pasig City, Philippines
Religion: Roman Catholic
Civil Status: Married
Height: 5 feet 4 inches
Nationality: Filipino
P.O. Box 20180 Doha, Qatar
Address: House no 11 Umm Al, Markhiya St.
Contact: +974********
E-mail ************@*****.***
************@*****.***
Excellent command on written & spoken English
Basic knowledge in MS Office (Word/Excel)
Basic knowledge in computer troubleshooting & Internet Applications.
Professional, friendly and courteous in all interactions, whether with customers or co-workers.
Perform well in a busy operation and remain calm under pressure.
Self-sufficient, diligent and take initiative.
Excellent organizational skills.
Strong customer service skills
Have a valid driving license (automatic)
Bachelor of Science in ELECTRICAL COMMUNICATION ENGINEERING
University of the East College
Recto Manila, Philippines
June 2001 up to March 2003
Secondary Education (highschool)
Rizal High School
Pasig City, Philippines
June 1996 up to March 2001
Primary Education (elementary)
Bambang Elementary School
Pasig City, Philippines
June 1991 up to March 1997
EMPLOYMENT HISTORY:
Company Name: Al Mana Restaurants & Food Co. W.L.L. (McDonald’s Qatar)
Job Title: (Restaurant in-Charged) (Supervisor) (Manager)
Date March 2014 to March 18, 2018
Company Name: Al Mana Restaurants & Food Co. W.L.L. (McDonald’s Qatar)
Job Title: 2nd Assistant Manager
Date: October 2012 up to March 2014.
Company Name: Al Mana Restaurants & Food Co. W.L.L. (McDonald’s Qatar)
Job Title: Swing Manager
Date: July 2010 up to October 2012
Company Name: Al Mana Restaurants & Food Co. W.L.L. (McDonald’s Qatar)
Job Title: Crew Chief
Date: October 2008 up to July 2010
Company Name: Al Mana Restaurants & Food Co. W.L.L. (McDonald’s Qatar)
Job Title: Service Crew
Date: May 2006 up to October 2008
Company Name: SM APPLIANCES, SM MANILA (PHILIPPINES)
Job Title: Salesman/Retailer/Merchandiser
Date: February 2005 up to January 2006
Company Name: MIKITA, SM MANILA (PHILLIPINES)
Job Title: Salesman/Retailer/Merchandiser
Date: January 2004 up to December 2004
Crew chief Development Class
August 12, 2008
McDonalds Markiyah Branch
Doha,Qatar
Swing Managers Development Class
May 24-26, 2010
McDonald’s Markiyah branch
Doha, Qatar
McDonald’s Birthday Party Training Class
February 16, 2011
McDonald’s Markiyah branch
Doha, Qatar
Basic Shift Management Course
April 14-18, 2011
McDonald’s Markiyah branch
Doha, Qatar
Advanced Shift Management Course
February 16-20, 2013
McDonald’s Markiyah branch
Doha, Qatar
Effective Management Practices Course
August 18-21, 2013
McDonald’s Markiyah branch
Doha, Qatar
Restaurant Leadership Practices (RLP)
May 4-8, 2014
Hamburger University
Dubai,UAE
Local Marketing Workshop
June 12-14, 2016
Doha Qatar
Marketing Workshop
December 27, 2017
Doha, Qatar
KNOWLEDGE & SKILLS
EDUCATIONAL BACKGROUND
EMPLOYMENT HISTORY
SEMINARS & COURSES
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