Customer Service Food Safety

AREAS OF EXPERTISE

Preparing food & drinks

Cocktails

Hospitality

Up selling techniques for wine & meals

Waiting on tables

Taking customer orders

Customer service

PERSONAL SKILLS

Team player

Guest focused

High standard of personal hygiene.

PERSONAL DETAILS

Emmanuel C Nnanyelugo

Doha, Qatar

M. 66949859

*.****************@*****.***

Nationality: Nigerian

Visa Status: Residence with NOC

Emmanuel Chibuzor Nnanyelugo

Captain Waiter

PERSONAL SUMMARY

A polite, well-spoken and hardworking Captain Waiter with experience of working in a busy restaurant environment looking after the needs of customers. Attentive at all times, willing and helpful that is required to answer phone calls, taking reservations and prepare bills. Always approachable, cheerful and possessing good observation skills as well as the ability to work alone or as part of a team.

Keen to find a challenging position within an exciting employer where I will be able to continue to increase my work experience & develop my abilities.

WORK EXPERIENCE (s)

Talia Mare Beach Club, Doha Qatar

Captain Waiter/Beach Coordinator (2016 – 2018)

Duties:

Providing a warm welcome for customers.

Receive food & drink orders & serve customer requests to the standard required

Serving dishes to customers at tables.

Learning the names of & building relationships with regular customers.

Ensure timely delivery of all food & beverage items to customers.

Understand menu content and keeping up to date with any menu changes.

Making recommendations from the menu if requested.

Answer guest queries in a polite and helpful manner.

Clearing cutlery and dishes away from tables.

Passing food orders through to the kitchen staff promptly.

Ensuring all hotel corridors are kept clear from rubbish, glassware & crockery.

Full product knowledge of all menu items and hotel facilities and services.

Check on customers asking if they are enjoying their meals and service.

Ensuring the food service area is left clean and tidy once all the guests have left

Relaying, preparing and setting tables for the next guests.

Looking after guests with special needs i.e. dietary requirements, allergies, mobility etc.

KFC Nigeria

Host (2012 – 2014)

Responsible for looking after guests and attending to their needs during their visit. Welcoming them, escorting to their tables and informing them of any special offers or meals.

KEY SKILLS AND COMPETENCIES

Familiar with all cash handling & Credit card payment procedures.

The motivation to learn new knowledge and skills.

Good Housekeeping duties.

Have a full knowledge of all food & beverage policies and procedures

ACADEMIC QUALIFICATIONS

BSC Sociology 2012

Lagos State University, Nigeria

TRAININGS ATTENDED WITH CERTIFICATES

Nebosch in Safety

IOUSH in Safety

Food Safety

Basic First Aid

Basic Fire Fighting

REFERENCES – Available on request.

Contact this candidate