Front Office Manager
Resume:
CURRICULUM VITAE
Personal Information
Name
Reena Bhatt
Father’s Name
LATE Mr. Prem Bhatt
Date Of Birth
31th mar 1994
Current Address
Ezdan 40, Al Wukhair Doha
Gender
Female
Mob
Email ID
**********@*****.***
Nationality
Indian
Martial Status
Married
Hobbies
Dancing, Explore to new places
Language Proficiency
Hindi, English
Objective
I am seeking a challenging position where the knowledge which I have gained can be utilized for the development of organization & to make contribution of my skills to serve better for the progress of the organization with my devotion, dedication & determination.
Key Attributes
A highly self-motivated, hardworking individual with good communications and interpersonal skills.
Possess the capacity to take initiative and coordinate among diverse groups.
Ability to meet multiple deadlines and perform well under pressure.
A demonstrated talent for analyzing problems, developing and simplifying procedures, and finding and implementing innovative solutions.
Have held several positions of responsibility in college.
Have a strong work ethic and i am committed to the highest levels of professional and personal excellence.
Educational Details
Professional & Educational Qualification
Education
Institution/ Board
B.Sc. in Aviation, Hospitality & Tourism Management
Bhagwant University, Ajmer- Raj
Senior Secondary
C.B.S.E Board
Matriculation
C.B.S.E Board
Industrial & Job Training
Industrial Training in Country Inn & Suites Hotel, By Carlson Group in Front Office.
Job Training for in front office in Park Plaza Sylverton, Mussoorie (Uttarakhand)
Experience
Worked with ““The Grand Hotel” as a Front Desk Officer Since 2 yr(01Feb,2013-05th Sep,15
Job Purpose
Reporting to the Rooms Division Manager, the Front Office Manager is in charge of reception and the switchboard.
To be responsible for welcoming guests and handling any complaints. In doing so, he or she:
Supervises reservations and the allocation of bedrooms with the Executive Housekeeper
Monitors the customer accounts and till accounts
Applies and ensures the application of the sales strategy to maximise occupancy and average room price
Co-ordinates the reception team, organising its work and schedules
Key Responsibilities
To monitor the quality of welcome extended to guests
To recruit, train and motivate the members of the his or her team
To ensure that all hotel standards and procedures are applied
To manage daily billing and payments
Worked with “The Umrao Hotel” as a Guest Relation Executive since 02yr (1st October15- 13th Dec’17)
Summary of Responsibilities:
Reporting to the Reception Manager, responsibilities and essential job functions include but are not limited to the following:
Operating from Front Desk, Fairmont Presidents Club Desk, Airline, Groups, Rooms Controlling, Club Executive Lounge and Lobby Greeting.
Assist guests with check in and checkout, other cashiering duties
Give a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards
Be efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions.
Handling guests' mails and messages, and answering phone calls.
Meet, greet, room and send VIPs.
Attend daily briefings and relevant departmental and interdepartmental meetings.
Provide guidance to Guest Relations Assistant at work.
Conduct OJT training.
Room inventory and monitoring house situation.
Ensure the safety, security and loss control policies and procedures are compiled with at the front counter and back office area.
Work towards maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests.
Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager.
Comply with hotel and department policies and procedures at all times.
Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody
Be aware of the Hotels fire and emergency procedure
Be vigilant in regard to in-house credit matters and act upon any discrepancies
Presently Working with “The Curve Hotel” as a Guest Relations Officer starting from 01st June’18
Welcome guests to hotel
Complete or oversee check-in and check-out of guests.
Explain amenities of accommodations, such as computer room, swimming pools and restaurants or outlets.
Inform front desk or housekeeping leaders of special requirements of and requests for guests.
Plan, schedule and coordinate activities for guests.
Respond to guests requests for service and assistance as needed.
Help front desk and other staff with language translations of guests.
Assist staff with accommodating and respecting cultural sensibilities of guests.
Ask guests upon check-out for comments and suggestions regarding their stay, the hotel, and improvements
Handling guests' mails and messages, and answering phone calls.
Meet, greet, room and send VIPs.
Projects
Incredible India!
Hospitality Industry
Presentation on Airlines
Computer knowledge
Basic knowledge of computer (Word, Excel, Power point), Opera, IDs, Internet, DTP (Desktop Provisional). Working Experience On Window 2000, 2003, 2007, XP, Vista.
Declaration
I here by declare that the above given information is true in the best belief of my knowledge and if you give me a chance to work under your Kind control, I will give my best effort as I can do with my smart work, ability and good behavior.
Place: Doha Signature
Date: (Reena Bhatt)
Contact this candidate