Process Improvement Coordinator candidate - Mikolaj Kuzniecow
Resume:
MIKOLAJ
KUZNIECOW
LSSBB, (PMP)
Business Process Manager
Professional Profile
I am a solutions-driven Business Process Manager with 10+ years of progressive experience. Professional focused on developing processes, streamlining procedures and finding innovative, lean and cost-effective solutions. Possessing solid project management and business analysis skills and leading cross-functional teams, building documentation and delivering process innovations that drive the attainment of business goals. I operate on broad parameters where financial market knowledge meets technology, seeking opportunities to transform company practices, optimizing systems, and leading to more efficient, digital operations.
DOB 16/06/1983
NATIONALITY: POLISH
Work Experience
Contact
TAKAUD Savings and Pensions B.S.C Manama, Bahrain
Acting Head of Operations September 2018 — Present
Daily management of team of 6 employees, ensure deliverables are in line with given KPI’s and desired SLA’s
Operations Business Process Owner and Optimization Lead
End to end process designer of the new digital operations processing model for the new built portal.
Liaison with process owners to ensure alignment of processes with company’s business priorities and targets.
Oversee the most volatile aspects of operations – cashflows, reconciliations, withdrawals.
Creation and execution of performance improvement initiatives.
Operation Controls and MI Manager June 2017 — Present
Design queries, solutions and project documentation, lead on process automation.
Create and deliver Team Performance data, design graphical dashboards.
Deliver ideas to automate dashboards and improve the data quality.
Deputy Control Unit Supervisor June 2016 – June 2017
Leader of new created unit.
Developing of process models and tools to deliver measurable and consistent data.
Developing, testing and implementation of first workflow system across the organization for operations.
Designing of new products for the organization.
Quality Auditor June 2015 – June 2016
Evaluate processes for compliance with quality standards.
Identify areas where organization is meeting requirements, as well as identify opportunities for improvement.
Processes and Procedures development and implementation.
*******.*********@*****.***
linkedin.com/in/mikołaj-kuzniecow-a5858168
Languages
Written Spoken
Polish (Native)
English (C1)
German (B2)
Core Skills
Process Evaluation and Improvement
Management Information
Business Strategy
Project Management
SLA and KPI Management
System improvements
Digital Transformation
Team Management
Target Operating Model architecture
Business Analysis
MIKOLAJ KUZNIECOW, LSSBB, (PMP)
Business Process Manager
Achievements
Work Experience
Design and deployment of custom-made workflow system for digital operations.
Economist – Market Analyst – Lead Auditor First Tag Consultancy February 2014 – May 2015 Manama, Bahrain
Developing of business plans, current state analysis, feasibility studies, market focused research.
Developing ISO certification plans for company clients.
Consulting and building the core competences to catalyze business growth and diversification of revenue streams.
Design and deployment of live dashboards for most critical daily operations.
Successful closure of all legacy audit findings related to team Operations and work quality.
Market Data Analyst – Derivatives Thomson Reuters (Markets) Poland March 2011 — May 2013 Gdynia, Poland
Day-to-day oversight and management of the market data and queries for Eurex and European Energy Exchange.
Collaborating with Exchange Manager.
Delivering suggestions for improvements and automations along with UAT and feedback to the developers.
Design of automation to deliver KRI data for critical processes
Redesign of most critical processes in line with new online portal.
International Transfer Agency Associate Franklin Templeton Poland October 2009 — May 2010 Poznan, Poland
Software
Processing redemptions and purchases for individual and corporate clients.
Quality Check for both sides of processing.
Building documentation necessary for business analysts’ in order to migrate the core engine to new solution.
MS Visio
MS SharePoint
SQL
MS Power BI
MS Excel
MS Power Point
Bank Clerk Kredyt Bank S.A. (Currently part of Santander) January 2009 — May 2009 Poznan, Poland
Managing day-to-day corporate and individual transactions.
Reconciling cash movement between treasury, ATM’s and cash handlers.
Daily reconciliations between the Bank, main branch and the local branch of National Polish Bank (Narodowy Bank Polski).
Selling bank products and managing clients expectations.
Education
Additional Education
Master of Science – Economics – Major: Global and Managerial Economics
Poznań University of Economics and Business, Poland 2008 – 2013
Bachelor of Science – Economics – Major: Economics
University of Gdańsk, Faculty of Economics, Poland 2004 – 2007
Project Management Professional (PMP) PMI Estimated completion Q3 2019
Lean Six Sigma Black Belt Grey Campus, Inc. USA April 2018 – Present
Quality Management Systems Lead Auditor ISO 9001:2015 Bureau Veritas, Bahrain January 2016
ACCA F1-F3 ACCA, UK 2016
Business English Certificate – Higher University of Cambridge, UK 2008
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