MIKOLAJ

KUZNIECOW

LSSBB, (PMP)

Business Process Manager

Professional Profile

I am a solutions-driven Business Process Manager with 10+ years of progressive experience. Professional focused on developing processes, streamlining procedures and finding innovative, lean and cost-effective solutions. Possessing solid project management and business analysis skills and leading cross-functional teams, building documentation and delivering process innovations that drive the attainment of business goals. I operate on broad parameters where financial market knowledge meets technology, seeking opportunities to transform company practices, optimizing systems, and leading to more efficient, digital operations.

DOB 16/06/1983

NATIONALITY: POLISH

Work Experience

Contact

TAKAUD Savings and Pensions B.S.C Manama, Bahrain

Acting Head of Operations September 2018 — Present

Daily management of team of 6 employees, ensure deliverables are in line with given KPI’s and desired SLA’s

Operations Business Process Owner and Optimization Lead

End to end process designer of the new digital operations processing model for the new built portal.

Liaison with process owners to ensure alignment of processes with company’s business priorities and targets.

Oversee the most volatile aspects of operations – cashflows, reconciliations, withdrawals.

Creation and execution of performance improvement initiatives.

Operation Controls and MI Manager June 2017 — Present

Design queries, solutions and project documentation, lead on process automation.

Create and deliver Team Performance data, design graphical dashboards.

Deliver ideas to automate dashboards and improve the data quality.

Deputy Control Unit Supervisor June 2016 – June 2017

Leader of new created unit.

Developing of process models and tools to deliver measurable and consistent data.

Developing, testing and implementation of first workflow system across the organization for operations.

Designing of new products for the organization.

Quality Auditor June 2015 – June 2016

Evaluate processes for compliance with quality standards.

Identify areas where organization is meeting requirements, as well as identify opportunities for improvement.

Processes and Procedures development and implementation.

ac9zdt@r.postjobfree.com

+973-********

linkedin.com/in/mikołaj-kuzniecow-a5858168

Languages

Written Spoken

Polish (Native)

English (C1)

German (B2)

Core Skills

Process Evaluation and Improvement

Management Information

Business Strategy

Project Management

SLA and KPI Management

System improvements

Digital Transformation

Team Management

Target Operating Model architecture

Business Analysis

MIKOLAJ KUZNIECOW, LSSBB, (PMP)

Business Process Manager

Achievements

Work Experience

Design and deployment of custom-made workflow system for digital operations.

Economist – Market Analyst – Lead Auditor First Tag Consultancy February 2014 – May 2015 Manama, Bahrain

Developing of business plans, current state analysis, feasibility studies, market focused research.

Developing ISO certification plans for company clients.

Consulting and building the core competences to catalyze business growth and diversification of revenue streams.

Design and deployment of live dashboards for most critical daily operations.

Successful closure of all legacy audit findings related to team Operations and work quality.

Market Data Analyst – Derivatives Thomson Reuters (Markets) Poland March 2011 — May 2013 Gdynia, Poland

Day-to-day oversight and management of the market data and queries for Eurex and European Energy Exchange.

Collaborating with Exchange Manager.

Delivering suggestions for improvements and automations along with UAT and feedback to the developers.

Design of automation to deliver KRI data for critical processes

Redesign of most critical processes in line with new online portal.

International Transfer Agency Associate Franklin Templeton Poland October 2009 — May 2010 Poznan, Poland

Software

Processing redemptions and purchases for individual and corporate clients.

Quality Check for both sides of processing.

Building documentation necessary for business analysts’ in order to migrate the core engine to new solution.

MS Visio

MS SharePoint

SQL

MS Power BI

MS Excel

MS Power Point

Bank Clerk Kredyt Bank S.A. (Currently part of Santander) January 2009 — May 2009 Poznan, Poland

Managing day-to-day corporate and individual transactions.

Reconciling cash movement between treasury, ATM’s and cash handlers.

Daily reconciliations between the Bank, main branch and the local branch of National Polish Bank (Narodowy Bank Polski).

Selling bank products and managing clients expectations.

Education

Additional Education

Master of Science – Economics – Major: Global and Managerial Economics

Poznań University of Economics and Business, Poland 2008 – 2013

Bachelor of Science – Economics – Major: Economics

University of Gdańsk, Faculty of Economics, Poland 2004 – 2007

Project Management Professional (PMP) PMI Estimated completion Q3 2019

Lean Six Sigma Black Belt Grey Campus, Inc. USA April 2018 – Present

Quality Management Systems Lead Auditor ISO 9001:2015 Bureau Veritas, Bahrain January 2016

ACCA F1-F3 ACCA, UK 2016

Business English Certificate – Higher University of Cambridge, UK 2008

Contact this candidate