Software Quality Assurance

MOHAMMED ELBAGER

IT Lead with Telecommunication Exposure

Quebec, Canada

Tel No: 438-***-**** - CA,

E-mail address: ***********@*******.*** – ************@*****.***

CAREER SUMMARY

With over 8 years’ experience with full understanding of the software development and software testing life cycles, TDD, BDD.

Experience in quality assurance, software testing and quality of service in telecom and finance.

ITIL Certified, ITIL PPO, ITIL OSA.

BCS business analyst certified.

Incidents, Problems and Requests Management

Ability to manage software and hardware vendors and having experience of preparing UAT.

Perform automation tests, regression tests and release and deployment as well as excellent communication and time management skills.

Well knowledge in HUAWEI OCS, UPCC LMT, PGW, PCRF Operations and Maintenance.

Strong knowledge

KEY SKILLS

Having Exposure of:

Excellent qualities such as teamwork, administrative, leadership, negotiation, analysis, and communication.

Lead the service delivery team to implement and maintain services e.g. voice offers, internet packages, BBS, Leased line

Team Leadership.

Managing IT Related Projects

Time management skills.

Communication Skills with Senior Management, and IT systems users.

Coordinate activities with other IT sections.

Ability to create and maintain IT Policies and Procedures.

SQA Testing & Methodologies.

Test Plans, Cases & Process

Scripting & Documentation.

Regression & Negative Testing

Performance, Load & Stress Testing.

Testing Automation.

Defect & Bug Tracking.

Test Strategies & Coverages.

QA & QC Standards.

Agile team member.

Behavior Driven Development

Requirement analysis

Good deal with different Testing Tools (Katalon, JMeter, Selenium, MTM, Badboy)

CAREER HISTORY

Specialist – Software and Service Delivery (Sudatel Telecom Group - Sudan)

January 2014 March 2019

Responsibilities:

Determining, negotiating and agreeing in-house quality procedures, standard and specifications.

Ensure tests and procedures are properly understood, carried out and evaluated.

Develop testing modifications to prepare for implementation.

Monitor IT products, services performance, and make appropriate recommendations.

Managing all kinds of requests such Request for change, Request for services.

Test system modification to prepare for implementation.

Document software defects, using a bug tracking system, and report defects to software developers.

Coordinate testing team to work with Sudatel subsidiaries in (Mauritania, Ghana, Conakry)

Monitor bug resolution efforts and track successes.

Create and maintain database of known test defects.

Participate in product design reviews to provide input on functional requirements, product designs, schedules and potential problems.

Update automated test script to ensure accuracy.

Investigate customer problems referred by technical support.

Install, maintain and use software-testing programs.

Monitor program performance to ensure efficient and problem-free operations.

Install and configure recreations of software production environments to all testing of software performance.

Provide feedback and recommendations to developers on software usability and functionality.

Validates quality processes by establishing product specifications and quality attributes.

Work with developer’s team through Team Foundation Service(TFS) to raise and verify software bugs and reports

Coordinate user or third party testing.

Service Delivery Analyst (Sudatel Telecom Group - Sudan)

January 2012 January 2014

Responsibilities:

Design test plans, scenarios, scripts and procedures.

Prepare and execute testing plans on desktop, mobile, telecom offers and web based solutions.

Extracting test conditions

Set test priorities based on customer requirements.

Evaluate complex system’s compliance with Business and system requirements

Develop testing programs that address areas such as database impacts, software scenarios, regression testing, negative testing, error or bug retests and usability.

Identify, analyze and document problems with program function, output, online screen and content.

Plan test schedules or strategies in accordance with project scope or delivery dates.

Document test procedures to ensure applicability and compliance with standards.

Review software documentation to ensure technical accuracy, compliance, or completeness, or to mitigate risks.

Develop or specify standards, methods, or procedures to determine product quality or release readiness.

Identify program deviance from standards, and suggest modifications to ensure compliance.

Publishing support documentation to assist staff with requests for information & provide staff training if required

Active Directory knowledge. Creating user accounts, reset passwords, create groups, etc.

Using Microsoft Test Manager (MTM) tool for create and maintain test plans and execution.

Billing System Supervisor (Sudatel Telecom Group - Sudan)

October 2010 January 2012

Responsibilities:

Follow up monthly bill generation for Fixed and Mobile.

Coordinate with other departments and sectors for the implementation of requests, offers, polices and tariff.

Solving customer complains.

Develop and implement systems related to billing unit.

Create prepaid SIM cards and replacement cards in all network elements and billing system.

Recharge Sudatel group Staff numbers monthly.

Perform test ranges management

Prepare and configure scratch and E-voucher.

Perform field visit to customer care centers and call centers.

Software Developer (Update Technology - Sudan)

October 2008 until October 2010

Responsibilities

Analyze and design different software solution such:

oHospital Information Systems (HIS).

oHospital Administration Systems (HAS).

oAccounting Systems.

oArchiving Systems.

oPoint of Sales Systems (POS).

oRestaurant Systems.

oPharmacy Systems.

Validate and check systems integration.

Prepare documentation and user manuals for all related systems.

Perform training and presentations to customers.

ACADEMIC

M.Sc. (Computer Science) December 2015 ELGAZERA UNIVERSITY, Sudan

B.Sc. (Computer Science) in March 2007 OMDURMAN ISLAMIC UNIVERSITY, Sudan

Technical Diploma (Computer Engineering) December 2009 AL-NEELAIN UNIVERSITY, Sudan

TRAINING &

CERTI ICATIONS

HUAWEI OCS5.5 Systems OOTB Features

Training Institute: Huawei training center China August 2018

HUAWEI USAU6600 & URP6600 Operation and maintenance

Training Institute: Huawei training center China June 2018

HUAWEI OCS5.5 Operation and maintenance training & OCS5.5 System offering configuration training ILT

Training Institute: Huawei training center China June 2018

Leadership Capacity Development Training

Training Institute: Sudacad training center Sudan in March 2016.

International Software Testing Qualifications Board ISTQB (Certified)

Issued in: November 2015 exam Center (Egypt) ITShare training center.

Software Testing with Visual Studio 2013 (Certified)

Issued in: November 2015 exam Center (Egypt) ITShare training center.

Software Testing with Visual Studio 2013 Training

Training Institute: ITShare Egypt in November 2015.

Delivering Continuous Value with Visual Studio Application Lifecycle Management Training

Training Institute: ITShare Egypt in November 2015.

Administrating Microsoft Visual Studio Team Foundation Server 2013 Training

Training Institute: ITShare Egypt in November 2015.

Foundation Certificate in Business Analysis (Certified)

Issued in: May 2015 exam Center (Egypt) Egybyte training Center.

ITIL Planning Protection and Optimization PPO (Certified)

Issued in: January 2015 exam Center (Egypt) Egybyte training Center.

ITIL Operational Support and Analysis OSA (Certified)

Issued in: January 2015 exam Center (Egypt) Egybyte training Center.

Team Building Training

Training Institute: Sudacad training center Sudan in June 2015.

ITIL Foundation (Certified)

Issued in: December 2013 exam Center (Egypt) Egybyte training Center.

Advanced SQL & PL/SQL ORACLE 11g R2 Training

Training Institute: Sudacad training center Sudan in December 2014.

Introduction to ORACLE 11g Training

Training Institute: Sudacad training center Sudan in November 2014.

Red Hat Linux Essentials Training

Training Institute: Sudacad training center Sudan in September 2013.

.NET C#, WINFORMS, ASP.NET Training

Training Institute: APPTECH India September 2011.

PMP Training

Training Institute: Sudacad training center Sudan in December 2012.

PERSONAL INFORMATION

Birth date: September 14, 1983

Birthplace: Medani, Sudan

Nationality: Sudan

Languages: English, Arabic

Marital Status: Married

Number of Dependents: 2

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