Sales associate

MUKTADIRA TAHRIMA MIM

Address: * **** *****, ******** **. R2K1C6

Phone: 204-***-****. Email: *********.*******@*****.***

PROFILE

Bachelor of Business Administration graduate with one year work experience in the financial services field from Dutch Bangla Bank Limited.

Applied effective customer service and conversational skills in serving banking customers, discussing products and services and answering questions they might have.

Strong interpersonal, administrative and organizational skills applied in maintaining customer files, supporting staff and handling documents for approval of new accounts.

Effective selling skills; convinced customers to buy financial products by persuasion and by discussing product benefits and features that meets customers’ needs.

Proficient in using Microsoft Office Word, Excel and PowerPoint to prepare reports, edit documents and presentations and email to staff. Used personal ID verification software for compliance and identification of customers.

SKILL SUMMARY

SELLING AND CUSTOMER SERVICE SKILL

Answered client enquiries and resolved problems with customer’s accounts such as account opening documentation, balances and transfers.

Courteously discussed with customers by persuading them to try different types of bank accounts and proved information on how to get started.

Prepared more than 50 new account files for customers and promptly verified their national identity using software tools to remove delays in offering banking services.

Convinced customers to try new banking solutions by providing information about opening an account and highlighting the benefits customers will get.

ADMINISTRATIVE AND TIME MANAGEMENT SKILLS

Prepared all account opening files for the customer and created back-up copies for reference by other staff and branch manager.

Responded to requests from staff and customers on time using telephone and email to provide answers to branch and central office requests.

Scanned documents, saved and shared confidential information in folders for sharing with authorised staff using email. Scanned large value cheques for clearance.

Dispatched letters to different locations for customers; collected and date-stamped incoming mails for distribution to staff at the branch office for timely delivery.

WORK EXPERIENCE

Administrative Officer January 2018 – January 2019

Dutch Bangla Bank Limited Dhaka, Bangladesh

EDUCATION AND TRAINING

Bachelor of Business Administration September 2013 – July 2018

United International University Dhaka, Bangladesh

Volunteer

1st International Career Summit-2014 organized by UIU Career Counseling Center.

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