Management Manager
Resume:
RESUME – TESSA JEFFREY *
COVER LETTER: TESSA JEFFREY
I am a highly effective & efficient working well with individuals, teams and top management, positive, mature and ambitious individual with high moral standards, who always acts with integrity. I also possess excellent leadership and management skills. Extensive experience has ensured that I am a professional, who can make a genuine contribution to a management team.
My communication skills, sensitivity, respect and understanding of diversity assists me to form trustworthy relationships with colleagues and to facilitate team work. I am a strong advocate for working in a highly-structured environment, following processes, policies, rules and regulations. I also believe in skills transfer and the development of colleagues, which ensures sustainability, continuous career directed development and growth. Colleagues and clients admire my level of emotional intelligence which enables me to strengthen work relationships, motivate people and manage conflict and difficult situations very well. I am available to travel nationally as well as internationally.
I offer a wealth of experience, knowledge, skills, drive and confidence. I am a South African currently working in Saudi.
I have extensive experience in the following work skill areas: (Total: 21 years)
Learning and Development Specialist: Instructor/Training & Development/Facilitator & assessor: Execute Training needs analysis, plan develop and deliver/facilitate courses: Soft skills, IT/Systems, customer relations, General business, Supply Chain Management systems, policies & processes. Manage teams. Senior Lecturer: Business & IT (Vocational) (Saudi Arabia)
CIO/Senior Project manager & Consultant: Supply Chain Management & IT Systems: Manage and Oversee implementation of large projects: IT systems, Supply Chain Management Systems and processes. Also, oversee annual IT plan, strategy, implementation of various financial, data and business management systems, execute business needs analysis, develop IT policies & procedures. Analise and plan implementation of most effective and efficient systems required for optimum business operations (Genop Healthcare Ltd). This includes ERP and business process management systems.
Professional Coach
Provide professional coaching for colleagues and clients. This aids to their career growth, productivity, effectiveness and success.
Managerial responsibilities on senior level: Managing own businesses (Consulting agency & Retail store), finances, projects & large teams on projects. I can interact highly professionally with clients and co-workers on all levels. Also, have a very strong ability to create trust and confidence with management, clients and subordinates. RESUME – TESSA JEFFREY 2
TESSA JEFFREY
Occupation INDEPENDENT CONSULTANT
Age 45
Gender Female
Contact Details
Cell phone +966-**-***-****
Email ********@*****.***
Residential Location Al Ahsa, Saudi Arabia
Visa status Iqama
Professional Profile
Expertise areas:
• Consultant: Training/Learning, development & assessments, implementation of systems and processes
• Project Management / Scrum master (Agile & Waterfall)
• Professional coaching
• Supply Chain Management
• Managerial experience
• Communication and conflict management
• Customer care and management
• Retail – operations and management
Education
2019
ALISON
Project Management Diploma
2010
UNISA
BA Communication Science degree
2005
MACCAUVLEI INSTITUTE
Occupation directed Education, Training and Development Practise Certificate 2005
MACCAUVLEI INSTITUTE
Plan and conduct assessments of learning outcomes
1997
UNISA
Police Administration Diploma
Professional Courses / Training completed successfully Problem solving and Decision making
Conflict Management
Core interactive skills
Diversity Management
Signature Services – (customer service)
Investment in Excellence
MS Project – introduction
MS Project – Intermediate
MS Project Administration
Natural Adabas: Concepts and Facilities
Natural Adabas: Fundamentals
Logik Call Centre theatre based training course
Computerized Provisioning Administration (Supply Chain Management) Course: Supply Chain Management
Computer Skills
MS Project
MS Excel
MS Word
Ms PowerPoint
FrontPage
E-mail & Web
MS Access
Logis & Logis Procurement Integration (Supply chain management system) RESUME – TESSA JEFFREY 3
Areas of Expertise and Experience - Summary
Combination of excellent and extensive experience in Consultancy, Project Management, Facilitation and General management (15 – 21 years’ experience)
• CIO & Project Management (senior level) (IT)
- Manage all operations of own small training and consulting (Project management) business.
- Manage projects as a Senior project manager: E-Supply Chain Management, Inventory Management (Netstock) & ERP systems:
o Initiation phase
o Requirements development phase
o Prototype phase
o Testing phase
o Training phase
o Go-live and handholding/support phase
- Familiar and practised with different project management approaches e.g. Waterfall and Agile
- Manage all required resources including budgets.
- Projects:
o Moveable Asset updates – government
o Supply Chain Management – government Logistical & Financial systems o ERP systems: Workflow, MS AX, Sage X3, CRM (Customer relation management system), VRM (Vendor Rotation Management system), BI (Business intelligence), BPM (Business Process Management) o Master data management
• Consultant: Supply Chain Management, Finance & general business management
- Implement system, processes, policies and procedures for disciplines of SCM: Demand-, Logistics-, Inventory- and asset management.
- Electronic SCM system operations:
o Demand Management
o Acquisitioning
o Logistics: Distribution: Inbound, outbound and warehousing o Moveable Asset Management
o Disposal procedures
o Performance Management
- Project Management including reporting to ensure successful implementation.
- Manage progress and general project related tasks to ensure the team achieve milestones and final success of the project in total.
- Customer Relations maintenance on site with clients during implementation.
- Manage change management during the implementation phase and in the last phase.
- Conduct formal system training sessions for all staff and management of SCM from all regions.
- Conduct on-the-job training in the SCM environment after implementation and when new development occurred.
- Ensure all staff execute tasks correctly and according to policies, processes and procedures.
- Facilitate and ensure execution of duties by all role players in Supply Chain Management.
- Participate in communication with National Treasury as stake holder of the SCM system.
- Prepare financial statements for Supply Chain Management financial year end.
- Integrate Supply Chain Management with Finance relating to the budget, codes, cost allocation and cost centres.
- Manage expenditure of cost centres.
- Manage risks & various teams. This includes conflict management
-
• Training/facilitation, assessments and learning material development
- Execute and conduct Training Needs Analysis
- Design and develop learning/training material, all related resources and assessments
- Conduct/deliver training/facilitation: formal classroom- and on-the-job training
- Assess students using various methods: Observation, theory tests, assignments
- Course evaluation and follow-up with students/attendees
• Practical computer skills:
- Computer settings
- Web browsing and settings
- Word processing
- Excel spreadsheets
- Presentation – PowerPoint
- Electronic mail
- Basic databases – data import and export - Access RESUME – TESSA JEFFREY 4
- Mainframe systems
- Website development – intermediate
• Leadership skills:
- Setting the pace.
- Leading teams.
- Leading by example and encourage team members to reach their optimum potential.
- Coaching of staff
• Interpersonal skills:
- Excellent communication skills, interacting easily and effectively within all levels of an organisation
• Customer relationship management:
- Optimising customer experience
- Build trust with customers
- Add value to the client’s organisation and build lifelong client partnerships
• Owner: Retail store
Owned and managed a franchised retail store – Store setup, stock planning & count, staff, finances, marketing, promotions and general management.
Career History
1. JAN 2018 – CURRENT
NIAGARA COLLEGE KSA – AL MAJMAAH & Al AHSA, SAUDI ARABIA TRAINER/INSTRUCTOR: VOCATIONAL BUSINESS & IT
Overview
• Instructor: Vocational Business & IT at Niagara College, Al Majma’ah in Saudi Arabia, from January 2018. Responsibilities
• Preparation for training in the classroom
O Knowledge outcomes
O Skills outcomes
O Lesson plans
O Scope of work planning
O PowerPoint presentations
O Formative and summative assessments
O Individual and group activities
O Research and gathering relevant information to execute productive work activities
• Plan and conduct training as per schedule
• Adapt when required
• Manage and monitor students in general
• Enhance learning experiences
• Prepare students for CBT and Capstone Exams
• Liase with COE (College of Excellence) and SSS (Saudi Skills standards)
• Monitor and manage upload of student’s assignments on LA (Learning Assist) system
• Address general challenges within the environment
• Resolve problems
• Assist with team schedules and resource planning
• Acting Chair Vocational (Aug – Sept 2018)
Qualifications lectured:
Associate Diploma: Business
Diploma: Business
Subjects:
MS Project software: MS Access, MS Excel, MS Power Point, MS Word Web design
Marketing
RESUME – TESSA JEFFREY 5
Conflict management
Travel management
Event management
Finance
Business documents, resources and records: Manage and maintain Knowledge Management systems
Occupational Health and safety
Organise self and work priorities
Insurance for business
Customers: Relationships, Services, Expanding base, products & services Team work
Communicate professional: E-mails, various business documents Business continuity
Qualifications lectured:
Associate Diploma: Technical IT Support
Subjects:
Review technologies
Hardware components
Installation of operating systems
Helpdesk client support
Configure settings network environment
Deploy software to network computers
Change requests processes
Technical documentation
Instruction one-on-one
Identify and resolve hardware & software problems
Follow maintenance procedures
Self-management and career progression
1. DEC 2005 – DEC 2017
CIO/Senior Project Manager,
Independent Facilitator,
Assessor & Consultant for various clients, Acctech Systems and Genop Healthcare Ltd
Owner: Franchised retail store
Overview
• During 2005 I started working as an independent facilitator and consultant for various clients. The expertise I have, excellent customer relations and highest level of integrity and work ethics makes me a chosen and popular choice when clients require the services of a consultant/facilitator. CIO & SENIOR IT PROJECT MANAGER
- Manage IT team and IT projects at GENOP Healthcare Ltd o B2B commerce - online ordering system integrated with product SQL database o Inventory advisor / warehouse management system
o Business analysis and requirements for system reports – SEI system o CRM system
o Master Data Management
o Stock consignment mobile application
- Attend Executive management meetings as representative of IT division.
- Distribute and manage all IT project related communication to the rest of the company when applicable.
- Co-ordinate and facilitate business analysis sessions with various business unit managers.
- Co-ordinate and attend IT systems demonstration session held by various providers. SENIOR PROJECT MANAGER
- Manage projects as a senior project manager: Supply Chain Management & ERP systems: o Initiation phase
o Requirements development phase
o Prototype phase
RESUME – TESSA JEFFREY 6
o Testing phase
o Training phase
o Go-live and handholding/support phase
- Familiar and practised with different project management approaches e.g. Waterfall and Agile
- Manage all required resources including budgets.
- Projects:
o ERP systems: Workflow, MS AX, Sage X3, CRM (Customer relation management system), VRM (Vendor Rotation Management system), BI (Business intelligence), BPM (Business Process Management) o Moveable Asset updates – government
o Supply Chain Management – government Logistical & Financial systems INDEPENDANT CONSULTANT
Responsibilities
• Personnel and contractor management for medium and large consultant projects
• Project Management of several large projects – Supply Chain Management: Implementation of system and processes. o Demand Management
o Acquisitioning and contract Management
o Asset Management
o Inventory Management
o Disposal Management
System enhancements, Logistical forecasting and planning
• Finance management
• Remuneration administration and management.
• Project planning, execution and management – from project start to completion.
• Customer interaction and relationship establishment, management and maintenance
• General office administration
• General business management
• Training and assessments
Major Projects
• Update, maintenance and rectification of moveable Asset register within Supply Chain Management for various clients, managing large teams. This includes Asset verification processes and electronic system updates for audit purposes.
• Ensure system is compliant with audit requirements
• Manage the internal audit team for purposes of Supply Chain Management division.
• Provide answers to official Audit reports
• Prepare and complete financial statements successfully, nine (9) provincial offices within the organisation for a large client in record time.
• Execute and complete moveable asset valuation project successfully
• Provide on-the-job training to employees with the focus on reconciliation processes and completion of financial statements.
• Project progress, reporting and planning on executive level. INDPENDANT FACILITATOR & ASSESSOR
Responsibilities
• Plan and prepare training schedules
• Manage all training session related administration: Communication with client, attend to files, stationary, venue, equipment, travel and accommodation arrangements, confirmations and bookings
• Build and also maintain existing client relations
• Conduct facilitation of training sessions
• Prepare learners for assessment
• Assess Portfolio of evidence documents submitted by learners and submit results and comments.
• Manage any unforeseen events/problems relating to training sessions
• Facilitate and assess the following courses for clients: o Supply Chain Management:
Demand Management, Intro,
Forecasting and Acquisitioning Management,
Logistics Management,
Asset and Disposal Management,
Demonstrate knowledge and insight into the Bid committee system o Finance: Budgeting in an accounting framework
o Finance for Non-Financial Managers
o PFMA
o Project Management
RESUME – TESSA JEFFREY 7
o Risk Management
o LEARNERSHIP: Generic Management Training Programme o Record Management
o Customer awareness
o Customer care
o Supply Chain Performance (short course)
o Executive Assistant development module 1 – 3 (short course) o Customer care (short course)
o Effective reading and writing skills
o Report writing
o Professional writing skills
o Conflict Management
o General Administration
o Meeting and minute taking skills
o Office administration
• Facilitate and assess the following learnership for client: O General Management
OWNER: FRANCHISED RETAIL STORE
During the years that I delivered services as professional consultant, I also owned and managed a franchised retail store in my home town. With a good staff structure, I was enabled to attend to my job as well as owning the franchise store. 2. 1997 – 2005
Accenture – Supply Chain Management Project – System Implementation (Government) Overview
• Appointed as a consultant to be part of the LOGIS (Logistical system) project. The task of the project members was to develop the electronic system according to the client’s (National Treasury) policies, prescription and processes.
• As senior consultant I formed part of the following teams during my employment period: o Implementation team
o Client Support team
o Call centre team
o Testing team
o System Change control team
o Training team
Consultant
1. Senior Facilitator and course design and development consultant (LOGIS)
(2002-05-01 - 2005-12-31)
Responsibilities
- Attend CDR (Critical Design Review) meetings.
- Prepare documentation to indicate changes to training material
- Present prepared document in a formal meeting for approval.
- Design, develop and update learning material
- Test the updated material
- Maintain file structures
- Prepare and develop training material and other documentation for training sessions
- Conduct formal training for system users required
- Conduct on-the-job training
- Administer Assessments and certification
- General office administration
2. Senior Implementation Project Manager: Implementation of Supply Chain system, policies and procedures & facilitator (LOGIS)
(2000-05-01 - 2002-04-30)
Responsibilities
- Build good relations with the new user group and Head of Division. Win their trust
- Conduct workshops and presentations to prepare the users for the implementation process RESUME – TESSA JEFFREY 8
- Initiate, plan, execute, control and close/complete the Supply Chain system & policies implementation project
This includes (amongst other tasks):
• Confirmation of all items (inventory & assets) acquired for the financial year (Detailed description, quantities on hand, assets in locations, conditions of assets, expiry dates where applicable, items in process of disposal).
• Data preparation: Transaction history, average usages, min & max levels, classifications, categories, etc.
• Item record capturing/importing.
• Report preparation.
• Assign Supply chain roles and responsibilities to staff members.
• Activates functionality accordingly.
• Train all Supply chain team members on new system.
- Manage all resources and complete the system implementation process
- Document and prepare the preparation and implementation plans
- Discuss and explain due dates of tasks with the cross functional team
- Ensure that team members achieve due dates
- Problem solving - general
- Co-ordinate and delegate all the tasks that must be completed for this process
- Assist the users to use the computer for capturing purposes (Informal training)
- Prepare all documentation needed for this process
- Send weekly progress reports to the project. This report will contain information on progress and issues at that site.
- Conduct the following training for the users where necessary: o Presentation skills
o Customer service
o Communication skills
o Conflict management
- Visit the site daily for support and guidance
- Provide on-the-job computer training for new users. 3. System change control investigation team (LOGIS)
(1999-11-01 - 2000-04-30)
Responsibilities
- Design and maintain the issue log report which contains details about user problems
- Investigate errors and incorrect data on the system
- Determine critical problem areas of data problems
- Solve problems for users where possible
- Prepare the Release note document, which provide information to the technical personnel. They use this information to correct data on the production database
- Attend weekly meetings where the release document is discussed and approved
- Give written explanations to users where they do not have enough information in certain areas.
- Assist temporarily in the LOGIK Call Centre as the Application Maintenance specialist:
Answer questions with regards to procedures and functional areas
Investigate data problems to get more information before the programmers do changes
Contact user to get more information on problem they experience
I am also responsible to do knowledge transfer sessions to other personnel 4. Testing team consultant (LOGIS)
(1999-02-01 - 1999-10-31)
Responsibilities
- Test different programs before it is released to the production database of the users
- Do preparations of test data
- Transfer programs electronically from the development database to the testing data base
- File the before and after images after the test was completed successful
- Act as team leader when necessary
- Organize and prepare for the user test phase
- Prepare status report for management meetings
- Assist users during test phases
5. Client Support and call centre specialist for electronic LOGIS (Supply Chain Management System) and processes
(1997-11-01 - 1999-01-31)
Responsibilities
- Liase between the project teams and users of the Logistical Information System
- Build and keep excellent relations with the users, clients and personnel on the project
- Responsible for up to nine Departments simultaneously that have users working on the system
- Assist users with any problems with regards to the system and procedures RESUME – TESSA JEFFREY 9
- Investigate systems data problems and issues
- Second line support in call centre as specialist
- Arrange and lead progress meetings with users, prepare reports and submit
- Provide on-the-job computer training for the users
- Organize user workshops
- Conduct presentations on these workshops
- Compile, type and file progress reports
- Solve problems for the users with regards to the system
- General office administration
3. 1992 - 1997
South African Police Service
INSPECTOR
Overview
• After matric, I became a member of the South African Police Service in 1992 for a period of five years. I also obtained my National Police Administration Diploma during that time and achieved the rank of Inspector, working in the Finance division, Head Quarters.
Responsibilities
• Worked in the following sub divisions:
• Taxation
• Discharge
• Budgets
Achievements
• During my employment I was promoted from the rank of student to constable, sergeant and lastly inspector. Just before I resigned I was considered for rank of captain.
Key Strengths
• Excellent in:
o Project Management – on mid and senior level.
o Consulting and specialist:
Supply Chain Management
Learning and Development.
o Managerial, project management and administrative skills.
• Talented public speaker and facilitator, great with communication on all levels.
• Results and action orientated individual.
• Respond quickly to changing situations and work well under pressure whilst maintaining team effectiveness to ensure the achievement of deadlines and targets.
• Resilient individual able to cope with ambiguity, contradiction, stress and uncertainty.
• Strong customer focus, Experience in recognition of customer needs and how to deliver an effective customer experience.
• Enthusiastic individual with an optimistic attitude.
• Extensive experience in the training, IT and Supply Chain Management environment RESUME – TESSA JEFFREY 10
References
My role: CIO/Snr Project Manager: IT team management and Systems implementation NAME AND SURNAME
POSITION
CONTACT NRS (Office & Mobile)
E-MAIL ADDRESS
Mr Bruce Canham
CFO: Genop Healthcare (Pty) Ltd
+27-11-545-**** / +27-82-690-****
******@*****.**.**
My role: Snr Project Manager: IT systems implementation (various) NAME AND SURNAME
POSITION
CONTACT NRS (Office & Mobile)
E-MAIL ADDRESS
Mr Morné Swanepoel
CCO: Acctech Systems
+27-12-640-**** / 2600 / +27-82-556-****
*****.*********@*******.***
My role: Trainer/facilitator/Instructor, Assessor, consultant NAME AND SURNAME
POSITION
CONTACT NRS (Office & Mobile)
E-MAIL ADDRESS
Mrs Amanda Richards
Manager: Pro-Active College (Pty) Ltd, Product development: Supply chain Management
+27-012-***-**** / +27-084-***-****
*******@*********.**.**
NAME AND SURNAME
POSITION
CONTACT NRS (Office & Mobile)
E-MAIL ADDRESS
Mrs Retha Claassen
Accreditation Manager Pro-Active Public Services College) (Pty) Ltd
+27-012-***-**** / +27-082-***-****
*****@*********.**.**
NAME AND SURNAME
POSITION
CONTACT NRS (Office & Mobile)
E-MAIL ADDRESS
Dr Marie Ryan
Instructor: Business Vocational, Niagara College Al Ahsa, Saudi Arabia
**********@*****.***
My role: Private Consultant: CIO, Project Manager, Systems implementation, - maintenance, training, Asset rectification, financial statements NAME AND SURNAME
POSITION
CONTACT NRS (Office & Mobile)
E-MAIL ADDRESS
Mr Lesole Matsotso
Deputy Director: Supply Chain Management,
Department of Public Works, Head Office
+27-012-***-**** / +27-082-***-****
******.********@***.***.**
Contact this candidate