Manager Sales

David Boyce

Lake Mary, FL ***** 407-***-**** *********@*****.***

District/Operations Manager

High-performing, versatile, self-directed professional with seasoned experienced and leadership acumen in retail operations management, B2C sales, marketing, inventory controls, and customer service seeks to bring drive, energy and performance to a growing organization. Solid background in developing strategic plans focused on management/employee training, CRM and approach to reach customers and drive an experience that elevates sales revenues. Proven leader recognized for the ability to build and maintain long-term, employee, vendor and senior management relationships.

AREAS OF EXPERTISE

B2C Sales & Service

CRM/VOC (Voice-of-Customer)

Territory Mgmt. & Margin Growth

Best Practices/SOPs & KPI Metrics

Retail Mgmt./Operations & Profit/Loss

Inventory Controls/Shrink/Loss Mitigation

Merchandising & Vendors

Recruiting & Training/Coaching

Marketing/Campaigns/Promotions

PROFESSIONAL EXPERIENCE

RFInstallations Orlando, Fl 02/2019 to present

Field Manager (02/2019-present)

Facilitate bewteen labor, store and customer to provide home improvement services. Monitor work through electronic system to control expense and timely completion. Use VOC/site visit to determine quality of work.

Sourced 2 new contractor partners in new market to stabilize and work towards future growth of services

Developed a training plan for all store employees to assist in understanding setting the expectations for the customer.

Improved VOC score for 3.95 to 4.45 in first month in the market

SAS Retail Services Deltona,Fl 08/2018 to 02/2019

Retail Reset Merchandiser (08/2018-02/2019)

Deliver exceptional customer focus merchandising solutions using real time technology to increase speed to shelf, execution quality, and proof of performance.

Increased sales on specific items that had been trending negative by focusing on in stock and additional displays raising the sales from -10% to over 25% on 15 different products within 3 months.

Actively sold additional displays to 4 stores totaling an additonal 13,000 in sales.

Increase on shelf availibilty form 88% to 96% within 2 months.

FAMILY DOLLAR, Orlando, FL 1/2003 to 05/2018

District Manager (10/2009 – 05/2018)

Actively lead initiatives to grow store sales and improve the customer experience with CRM, marketing, service, inventory controls, shrink reduction, succession planning, training programs, KPI and metrics.

Spearheaded successful marketing, advertising and service/CRM strategy that produced 2.5% to 6% growth annually for 5 years and led to 3rd quarter 2017 “Great Race” sales-winner stemming from 7.5% increase in revenues.

Developed and implemented plan that reduced Store Manager turnover below 14% for 5 years from revised compensation structure, benefits and employee recognition and morale boosting initiatives.

Trained, coached and promoted 15 Assistant Store Managers to Store Manager to meet succession planning goals.

Slashed payroll expense from 11.4% to 8.4% while reducing shrink from a high of 3.54% to 2.57% .

EDUCATION & CERTIFICATIONS

Bachelor of Business Administration Accounting & Finance America Intercontinental University Atlanta, GA

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