Customer Service Manager
Resume:
Connie Roberts
Moreno Valley, CA 92553
Email: ***************@*****.***
Objective: I wish to secure a professional position in a social service setting that will allow me to utilize my professional experiences, leadership abilities, excellent inter-personal skill, and team building capabilities.
Education: University of Southern California Los Angeles, CA
BA/Social Service/Speech Communications 1989
Experience: Tenco Construction Co. Riverside, CA.
Manager – Telemarketing, Call Center March 2018-July 2019
Troubleshoot, sales, customer resolution, set appts., monitor staff phone calls for quality assurance.
Personnel Concepts-Randstad Staffing Ontario, CA
Sales/Customer Service Sept. 2014-July 2017
Customer resolution Troubleshoot, resolve, sale, provide excellent customer service, pricing, telemarketing, document preparation. Able to handle high volume of incoming and outgoing calls.
Alorica Inc. Tulsa, OK
Call Center Agent/Telesales Agent Nov. 2012 - June 2014
Customer Service and customer complaint resolution. Troubleshoot, resolve, sale, provide insurance options for customers with Verizon, Boost Mobile, T-Mobile, and Sprint customers.
Subway Tulsa, OK
Sandwich Artist July 2012 - Nov. 2012
Ensure sandwich is made in a timely fashion, while work area meets all Health Code and Regulations. .
Great Adventures Tulsa, OK
Assistant Director Jan. 2007 - July 2012
Provide safe and secure environment for children 6 weeks to 13 years of age, after school care for school agers and daycare for infants, and toddlers. Run day-to-day operations of facility. Meet with Department of Human Services and other licensing agencies to ensure all requirements are maintain.
LePetite Academy Broken Arrow, OK
Pre-K Teacher Dec. 2005 - Dec. 2006
I was responsible for teaching a Pre-K class of 20 children basic skills.
Goodwill Industries of OK Tulsa, OK
Job Coach Sept. 2005 - Dec. 2005
Assigned and supervised workers with disabilities as they complete tasks given to them. Maintain and complete reports needed for funding of programs.
Association Catholic Charities Marrero, LA
Residential Manager Feb. 2005 - Aug. 2005
Treatment facility for youths ages 5-18 yrs.
Job ended as a result of Hurricane Katrina. Family relocated to Oklahoma. Responsible for day-to-day operations of Residential Intense Unit; budgeting, items needed for girls, weekly meal menu, activities on and off unit. Supervise 12-15 staff and oversee the care for 12 intense teenage girls between the age of 12-18 years old. Meet with social workers, P.O.'s, complete monthly reports, monitor medications, and make sure safety of unit was always maintained.
Youth Improvement Program Los Angeles, CA
In Home Outreach Counselor April 2002 - May 2003
Home visits.
Responsible to go out in the community to children homes to provide information about service to assist families with programs and options in order to keep children in home setting. Attend and provided feedback to courts when needed on children and family behalf.
References: Available upon request
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