Sales Manager
Resume:
CONTACT
PHONE:
WEBSITE:
ADDRESS :
Sushant Lok, phase 2 Sector 57,Gurgaon
EMAIL:
Amityadav.yadav931@g mail.com
HOBBIES
Collection of Coins
Philately
AMIT YADAV
Sales Manager
EDUCATION
UCSKM Public School, Bhiwadi (Rajasthan).
B.A (Economics): Bachelor of Arts from Delhi Manonmaniam Sundaranar in 2010.
Scrum Fundamental Certified Professional
Six Sigma Yellow Belt Professional
WORK EXPERIENCE
OYO Rooms
Sales Manager
Feb’19 – Till Now
• Drive URNs aggressively and ensure achievement of targets of the month
• Signing up travel agents across the region into the affiliate program
• Responsible to build and sustain travel agent base for distribution expansion for the region
• Maintain monthly sales tracker, plan and execute site visits as agreed with region
• Individually responsible to contribute towards meeting the assigned targets assigned targets
• Building new avenues for growth and sustaining the existing ones
• Suggest and inculcate loyalty/incentive programs & sales activities in the region in order to ensure revenue growth activities in the region in order to ensure revenue growth
• Demand forecasting and analysis, drive sales statically keeping in view of competitive analysis
• Responsible for ensuring timely collections from partners in coordination with finance
Franchise India Pvt. Ltd. (BPO)
Deputy Manager
Oct’18–Feb’19
• Space Selling, Revenue results, Business Development
• New client acquisition
• Achieve Ad Sales target.
• Meeting Agency & Clients on a very regular basis.
• Able to give integrated Media solution to clients to bring revenue to Entrepreneur platform.
• Handing Team with 2 AM’s,6 Team Leaders & 75 Agents.
KV INFO Services (Certification Process) (BPO)
Assistant Manager
July 17 – Sep’18
• Forecasting and tracking of sales opportunities.
• Achieving sales targets, understanding industry trends, product capabilities and customer requirements, establishing executive level, long term customer relationship for future cross-sell and up-sell opportunities, ensuring customer satisfaction.
• Client Management: Leading process improvement interactions with the client, creating a time bound plan of action
• Managing all the operational Metrics.
• Achieve growth and hit sales targets by successfully managing the sales team.
• Design and implement a strategic business plan that
• Expands company’s customer base and ensure its strong presence.
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives.
• Present sales reports and realistic forecasts to the management team.
• Managing all Operational Metrics :
• SLA
• Agent Errors
• Absenteeism
• Attrition
• CSAT and FCR
• Conversion
INSOFT Solutions (EXPEDIA PROCESS) (BPO)
Team Leader
May 15-June '17
• Ensure all monthly, quarterly and yearly targets are achieved by each team member.
• Ensure all the Team members are given full support on a daily basis.
• Conducting daily meetings with the team to review previous day’s performance and issues.
• Conducting weekly performance, feedback meetings with each individual and discuss future action points.
• Actively manage performance of Consultant on a regular basis to ensure all their problems are dealt with effectively and efficiently.
• Coaching and mentoring them based on calls monitored on improving their skill sets.
• Handling a team of 15 CSPs/Sr.CSPs including a quality coach and a SME.
• Providing instructions, directions, feedback and support to process executives/Auditors in order to improve quality performance and results.
• Conducting sessions on daily basis with the team on product updates.
• Arranging CFC (Campaign Fitness Check) for the process with the management.
Interglobe Technologies ( Expedia Process) (BPO)
Process Associate
Apr ’13–May '15
• Handled International Air Reservation.
• Up selling of Travel Insurance, Hotel Booking and Car Rental.
• Following up with Airlines making the holding Reservation into confirm.
• Aiming to meet the expectations of the Customers to ensure maximum guest satisfaction.
• Meet the Company’s Targets.
Leadership
Mentoring, supervising team members and motivating the team to accomplish high standards and KPI targets and create a positive working environment.
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