CONTACT

PHONE:

965-***-****

WEBSITE:

ADDRESS :

***, * *****

Sushant Lok, phase 2 Sector 57,Gurgaon

EMAIL:

Amityadav.yadav931@g mail.com

HOBBIES

Collection of Coins

Philately

AMIT YADAV

Sales Manager

EDUCATION

UCSKM Public School, Bhiwadi (Rajasthan).

B.A (Economics): Bachelor of Arts from Delhi Manonmaniam Sundaranar in 2010.

Scrum Fundamental Certified Professional

Six Sigma Yellow Belt Professional

WORK EXPERIENCE

OYO Rooms

Sales Manager

Feb’19 – Till Now

• Drive URNs aggressively and ensure achievement of targets of the month

• Signing up travel agents across the region into the affiliate program

• Responsible to build and sustain travel agent base for distribution expansion for the region

• Maintain monthly sales tracker, plan and execute site visits as agreed with region

• Individually responsible to contribute towards meeting the assigned targets assigned targets

• Building new avenues for growth and sustaining the existing ones

• Suggest and inculcate loyalty/incentive programs & sales activities in the region in order to ensure revenue growth activities in the region in order to ensure revenue growth

• Demand forecasting and analysis, drive sales statically keeping in view of competitive analysis

• Responsible for ensuring timely collections from partners in coordination with finance

Franchise India Pvt. Ltd. (BPO)

Deputy Manager

Oct’18–Feb’19

• Space Selling, Revenue results, Business Development

• New client acquisition

• Achieve Ad Sales target.

• Meeting Agency & Clients on a very regular basis.

• Able to give integrated Media solution to clients to bring revenue to Entrepreneur platform.

• Handing Team with 2 AM’s,6 Team Leaders & 75 Agents.

KV INFO Services (Certification Process) (BPO)

Assistant Manager

July 17 – Sep’18

• Forecasting and tracking of sales opportunities.

• Achieving sales targets, understanding industry trends, product capabilities and customer requirements, establishing executive level, long term customer relationship for future cross-sell and up-sell opportunities, ensuring customer satisfaction.

• Client Management: Leading process improvement interactions with the client, creating a time bound plan of action

• Managing all the operational Metrics.

• Achieve growth and hit sales targets by successfully managing the sales team.

• Design and implement a strategic business plan that

• Expands company’s customer base and ensure its strong presence.

• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives.

• Present sales reports and realistic forecasts to the management team.

• Managing all Operational Metrics :

• SLA

• Agent Errors

• Absenteeism

• Attrition

• CSAT and FCR

• Conversion

INSOFT Solutions (EXPEDIA PROCESS) (BPO)

Team Leader

May 15-June '17

• Ensure all monthly, quarterly and yearly targets are achieved by each team member.

• Ensure all the Team members are given full support on a daily basis.

• Conducting daily meetings with the team to review previous day’s performance and issues.

• Conducting weekly performance, feedback meetings with each individual and discuss future action points.

• Actively manage performance of Consultant on a regular basis to ensure all their problems are dealt with effectively and efficiently.

• Coaching and mentoring them based on calls monitored on improving their skill sets.

• Handling a team of 15 CSPs/Sr.CSPs including a quality coach and a SME.

• Providing instructions, directions, feedback and support to process executives/Auditors in order to improve quality performance and results.

• Conducting sessions on daily basis with the team on product updates.

• Arranging CFC (Campaign Fitness Check) for the process with the management.

Interglobe Technologies ( Expedia Process) (BPO)

Process Associate

Apr ’13–May '15

• Handled International Air Reservation.

• Up selling of Travel Insurance, Hotel Booking and Car Rental.

• Following up with Airlines making the holding Reservation into confirm.

• Aiming to meet the expectations of the Customers to ensure maximum guest satisfaction.

• Meet the Company’s Targets.

Leadership

Mentoring, supervising team members and motivating the team to accomplish high standards and KPI targets and create a positive working environment.

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