Customer Service Assistant

EMMANUEL FLORES

**** *. ******* *** *******, IL *0613 773-***-**** **********@*****.***

EDUCATION

Loyola University Chicago May 2016

Bachelor of Science in Criminal Justice and Criminology

DeVry Institute of Technology June 2013

Associate Degree in Network System Administration

EXPERIENCE

Chicago’s Pizza, Chicago, IL June 2013 – November 2018

Phone Clerk Lead/ Customer Service Specialist

Receive inbound volume phone calls 25 - 40 per day responding to customer concerns

Mediate fraud disputes between alleged customer and the bank

Managing phone clerk staff to remain focused and driven to ensure greatest customer satisfaction.

Find efficient marketing strategies to maximize establishment’s customer experience

Optimize customer satisfaction by resolving customer complaints in a professional, timely manner

Monterrey Security, Chicago, IL September 2016 – June 2017

Security Operation Management

Provided security check of individuals checking their bags for weapons in compliance with security policies

Directed people around the venue ensuring that patrons know where assigned seats and restrooms are located

Inspected vehicles entering venue in a timely and consistent manner

Verified credentials for anyone entering a building

Enforced policies and regulations that are followed by everyone entering venue

LEADERSHIP & VOLUNTEER ENGAGEMENT

Urban Initiatives Bateman Elementary School, Chicago, IL February-May 2016

Assistant Coach

Enforced the balance of nutritional meals and physical activity

Built student relationship with children to reach out to them when they were troubled or struggling with a drill or injury

Led team bonding exercises instilling positive constructive criticism amongst the team based on game performances and ensured everyone helped one another improve to get better

Created the team motto (Together everyone achieves more, we never walk alone when we have each other’s back in the ups and downs)

Chicago Park District, Chicago, IL May-August 2010

Camp Counselor

Aided in supervising 20 children and ensured their safety while engaging in various activities

Organized weekly activity planner allowing children to have structured activities during their time at camp

Led dance choreography for the group summer camp dance party

Settled disagreements between children by having them talk the problem out and develop stronger communication skills

SKILLS

Fluent in Spanish

Proficient in MS Word, Excel, and PowerPoint & Windows & macOS Operating Systems

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