Employee Relations Customer Service
Resume:
MICHEL JEAN-LOUIS
Miami, FL 33187
786-***-**** (cell)
******.*******@*****.***
EDUCATION Miami Dade College
- Associate’s Degree in Education, April, 2009
- Bachelor’s Degree in Business Management/Supervision, April, 2012
CERTIFICATIONS SAMS & Tier 1 Certified.
COMPUTER SKILLS Microsoft Office (Excel, Outlook, PowerPoint, Publisher, Word and Works); Internet Applications. (95+WPM) System Applications: Employ Florida Market Place (EFM), One Stop System Tracking (OSST), Oracle, Taleo, First Advantage AS400, P2000, Lawson, Image Now, A.E., RFO, UltiPro.
EXPERIENCE
January 2019 to May 2019 Randstad Staffing, Pompano Beach, FL
HR Recruiter-Temp
●Completed work, Education, Criminal/Driving, OIG, License/ certification verifications and potential employees, and reports responses to the appropriate recruiters.
●Prepared interviewing schedules for candidates to compete required new hire paperwork, and reviewed hiring documents.
●Recruiting through job fairs, community events, grass roots marketing, online search engines such as Monster, Career Builder, Linked In & Indeed
●Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities
●Maintaining employee records and system’s data
●Performed full-cycle recruitment activities using UltiPro from creating job postings to coordinating and holding interviews and through the onboarding process
●Ran background checks on all new hires.
●Additional tasks with Interviewing, Employee Relations, New Hire Processes, and reporting, I-9 and onboarding
August 2018 to December 2018 UPS, Homestead, FL (Seasonal)
HR Recruiter-Temp
●Recruiting through job fairs, community events and grass roots marketing
●Building relationships with schools and community based organizations
●Management & organization of Recruiting Events
●Additional tasks with Interviewing, Employee Relations, New Hire Processes, and reporting, I-9 and onboarding, using taleo.
●Communication of UPS Policies and Procedures
●Maintaining employee records and system’s data
●Performed full-cycle recruitment activities from creating job postings to coordinating and holding interviews and through the onboarding process
●Ran background checks on all new hires.
●Held new hire orientations
●Ensured all new hire paperwork was completed in a timely and accurate manner.
March 2017 to June 2018 Starboard Cruises/Carnival Cruise line, Doral, FL
HR Coordinator/ Generalist Admin-Temp
●Work closely with HR Shipboard on Projects: employee engagement presentations, millennial data analysis, restructuring IDP tools, editing employee handbook, streamlining organizational structure for mega-ships.
●Efficiently and effectively recruited qualified candidates with full-cycle and high-volume.
●Continuously restructure interview script template for HR Generalists.
●Request Predictive Index reports and submit to HR database (Navision).
●Send out birthday and anniversary notifications for all Royal Caribbean, Carnival and Celebrity employees onboard.
●Maintain Talent Management Dashboard: employee promotions, demotions, terminations and training program.
●In charge of updating cruise line systems (E1-JD Edwards) including, Medicals, Passports, Visa’s, Seaman’s book, New Hire Check List, Acknowledgment Receipt confirmations, for all new and returning hires.
●E-filing for Royal Caribbean, Carnival, Holland and Asia Cruise ships.
●In charge of sending out Ocean Pay employee cards to all RM’s and ASM’s on board the cruise line
July 2016 to Miami Children’s Health System/Nicklaus Children’s Hospital (K-Force)
December 2016 Talent Management/HR Coordinator-temp
●Administered and posted using taleo pre-employment testing, Health screening testing.
●Assisted in the interviewing process and conducted preliminary interviews through taleo.
●Taleo based complied new employee files for completion, and scheduled new hires for orientation, Completed I-9’s for new and existing employees.
●Completed work, Education, Criminal/Driving, OIG, License/CPR certification verifications and potential employees, and reports responses to the appropriate recruiters.
●Prepared interviewing schedules for candidates to compete required new hire paperwork, and reviewed hiring documents.
●Escalated complex issues or questions to the appropriate party. Processed conflict interest forms with the compliance department.
February 2013 to Alorica Inc, Miami, FL
December 2015 HR Staffing Recruiter)
Using Taleo, sourced, qualify, and present a solid, diverse slate of candidates for every open position to which you are assigned.
Ensured 100% compliance with all applicable laws and company policies with regard to all talent acquisition responsibilities.
Reviewed opportunities for leveraging resumes with other recruiters (cross references) using taleo.
Demonstrated the ability to articulate both positive and negative feedback to ALL candidates in a professional manner.
●Demonstrate the ability to calmly address candidate challenges.
Efficiently and effectively interviewed qualified candidates to fill open positions.
Taleo based ensured all new employee onboarding processes are in line with Alorica policies.
Ability to travel for recruitment meetings, college visits, and career fairs and maintained a flexible work schedule.
Customer Service/Sales Agent
Delivered prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.
Explained products or services and prices, and answer questions from customers.
Obtained customer information such as name, address, and payment method, and enter orders into computers.
Recorded names, addresses, purchases, and reactions of prospects contacted.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolved customers' service or billing complaints by performing activities such as, refunding money, or adjusting bills.
LANGUAGES English, French/Creole
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