Project Manager

AREAS OF EXPERTISE

Project Management

Scheduling & Budgeting

Research & Analysis

Problem Solving, Organizing

Stakeholder Relations

Leading and Supervising

Microsoft Office tools, such as Word, Excel,

PowerPoint, Visio and Project

Scrum, Agile, RAID and Waterfall

Software: Clarity, SAP, Chronos, HP PPM,

Filemaker and Workfront, Q360, Jira

NADIA HOSSEINZADEH PMP

416-***-**** **********@*****.***

Driven and results-oriented Project Manager offers significant professional and academic achievements in project management and leadership, including ample success executing large-scale projects from start to finish.

Recognized and adaptable leader cultivates individualized strengths while creating a team culture of unity, efficiency, and first-rate customer service to optimize work flow, streamline operations, and organize projects and events both on time and on budget.

Media and tech-savvy problem solver leverages strong attention to detail, analytical skills, and ingenuity to coordinate resources, confer with staff and key stakeholders, and meet deliverables while enhancing public outreach and surpassing project expectations. EDUCATION & ACHIEVEMENTS

Green Belt Lean Six Sigma- In progress

PMP Certification – PMI, Toronto, ON 2017

HP PPM Training – H/ Ericsson, Toronto, ON 2015

Project Management- Project Implementation and Control – University of Toronto SCS, Toronto, ON 2015 New College Leadership Certificate – University of Toronto, Toronto, ON 2013 Project Management – Foundations – University of Toronto SCS, Toronto, ON 2013 Honors Bachelor of Arts, Political Science, Geography, Urban Studies – University of Toronto, Toronto, ON 2013 Awards

New College Student Council Leadership Award - University of Toronto Student Union Leadership Award 2013 PROJECT MANAGEMENT & LEADERSHIP EXPERIENCE

Project Manager – Connex Telecommunications, Toronto, ON March 2018 – Present Manages IT projects of various sizes by applying project management tools and methodologies.

Manages, schedules and organizes an average of 5 projects simultaneously, with budgets ranging between $300K to $1M; implements new solutions and applications, such as IVR and Chat while working with Genesys, Avaya and Verint.

Oversees a team of 10 and collaborates with different teams through all phases of the project to ensure delivered solutions bring business value.

Plays the role of a Business Analyst by overseeing requirement analysis and reviewing SOWs; recommends customer add on's and solutions that can benefit them, such as upgrades of the system, while managing change requests effectively.

Contributes to the project gating process where projects are estimated for cost, duration and business benefit; establishes initial project budget and regularly tracks actual cost to projected cost.

Tracks internal and external project risks where each risk is graded for probability and impact; implements communication plan to escalated risks as appropriate.

Coordinates testing efforts and tracks internal and external project risks; works closely with the deployment team to successfully promote hundreds of integrated modules.

Implements numerous process improvements to streamline system development life cycle and mentors others on new procedures.

Accomplishments: successfully implemented new technology to global clients within the set timeline and on budget. Production/ Project Coordinator – Mackenzie Investments, Toronto, ON May 2016 – March 2018 Supported the organization by applying project management tools and methodologies while managing multiple small to medium projects, as well as multi- project campaigns and portfolios.

Oversaw the management and execution of projects, focusing on meeting project commitments, including communications with sponsors, stakeholders, etc., leading a team of 16, following-up, managing assignments and providing prioritizations during weekly check in meetings.

Followed lifecycle of project through initiation, planning, creating scope documents and requirements, execution, monitoring, controlling and closing, within the project management methodologies. N a d i a H o s s e i n z a d e h P a g e 2

Led the planning, implementation and introduction of small to medium projects through the Project Management tool - Workfront; provides training and support to stakeholders.

Worked with 3rd party vendors during the selection process by requesting quotes and negotiating rates; collaborated with stakeholders to ensure all parties had everything required to deliver on time and on budget.

Assisted Content Marketing Manager with updates in CMS platforms; worked with various levels of stakeholders: senior level, internal stakeholders throughout the whole company and external to assure delivery throughout all areas. Accomplishments: successfully executed large launch campaigns such as launching of new products; established new processes for a smooth flow of work thought out various departments across the organization. Project Coordinator, RAID Manager, Resource Manager – Ericsson, Toronto, ON May 2014 – May 2016 Supported in managing customer projects to secure that project goals were met, customer’s expectations are fulfilled and that the customer relation is handled in the best possible way within the scope of the contract.

Established project plan baseline by defining project scope, securing the necessary resources and plans and monitoring all activities. Additionally, managed project finance by ensuring financial system monitoring.

Drove project execution by tracking project activities, monitoring, and handling changes, conflicts and escalations; handled customer and stakeholder engagement by managing customer relationship building, ensuring project progress, arranging meetings and customer events.

Oversaw Resource Management by being responsible for all activities related to on boarding and off boarding, visa, scheduling and forecasting.

Established processes, setup software, tracked all Risks, Actions, Issues, Decisions and Escalations (RAID).

Managed the day to day operational and tactical aspects of projects and continued to be key participant in team and clients meetings; reviewed high-level deliverables across projects and informed management of scope and risk mitigation activities across projects.

Worked on Procurement activities by establishing a relationship with external vendors; monitored and controlled the work, the schedule as well as all invoicing.

Accomplishments: analyzed profitability, revenue, margins, bill rates and utilization across projects for small to medium projects focusing on OSS, LTE, etc.; outstanding performance also led to being part of a large and high-visibility IPTV projects worth over

$50 M.

Events and Workshop Organizer – University of Toronto, Toronto, ON 2012 – 2013 Tasked with crafting and facilitating multiple workshops for student representatives; harnessed talents in event planning and leadership to orchestrate group activities and hands-on learning, equipping students with the necessary skills to; lead successful club organizations and events.

Provided administrative support to the Student Groups Office, multitasking to organize documents, conduct research and analysis, and answer inquiries, contributing to seamless office operations.

Evaluated event success, analyzed student feedback, and integrated continuous improvements through tailoring events and establishing equitable and culturally diverse environments. Accomplishments: spearheaded motivational strategies to increase student attendance at events and workshops, utilizing creative branding, innovative themes, and marketing tools to target varied demographics. Project Coordinator – R&L Construction, Toronto, ON Summer 2010 – 2013 Brought onboard to promote high quality service by coordinating clients and construction schedules, and working closely with clients, vendors, sub-contractors, and employees to ensure optimal operations.

Liaised between administrative, sales, estimating teams, field employees and branch management to synchronize the transfer and reporting of information and documentation, including change orders, field production tracking, billing and purchasing records, and contracts.

President Vice-President Treasurer – Polish Students’ Association at the University of Toronto, Toronto, ON 2009 – 2013 Volunteered as a member of the Executive Council of the Polish Students’ Association to govern Public Relations functions; moved through the ranks as a Treasurer and Vice-President, and was later elected as President; recognized for a strong work ethic and communication skills.

Led a team of 18 executive members and a membership base of 550 students, working diligently to develop and implement initiatives to increase group diversity and outreach; organized events, conferences and workshops. VOLUNTEER & EXTRACURRICULAR INVOLVEMENTS

Supporting Events – SPK 2009 – Present

Youth Tenant Representative – Toronto Community Housing (TCHC) 2010 – 2013 Treasurer – Amnesty International University of Toronto Chapter 2010 – 2012 N a d i a H o s s e i n z a d e h P a g e 3

Organizer – Great Orchestra of Christmas Charity in Toronto/Mississauga (WOSP) 2009, 2010 & 2012

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