Manager Office
Resume:
ERIC JAMES MOSES
**** ** ** ***; Bladensburg, MD 20710
E-mail: ************@*****.***
Highly motivated professional seeking a full-time position that will utilize my outstanding communication skills and years of experience of in facility management and administration
EXPERIENCE
Field Support Representative MS Operations Onsite June 2018 - Present
RICOH
Various Locations, District of Columbia
•Assists new Managed Services (MS) site implementation.
•Assists Site Manager or Supervisor in offering suggestions for improvement. May include new suggestions or suggestions to existing processes or procedures.
•Assists in the training of new and existing employees.
•Maintains accurate, complete, and up to date Site Procedure Guides, Forms and Logs, and other Site Branding as directed by Site Manager or Supervisor.
•Collects data for the completion of the Monthly Management Report as directed by the Site Manager or Site Supervisor.
Orders paper, toner and other supplies as directed by Site Manager or Supervisor.
In the absence of onsite personnel, may perform any of, but is not limited to the following duties:
•Processes all incoming and outgoing mail.
•Performs other mailroom functions, such as mail fulfillment, which includes sorting, filing, packaging, and processing shipments for delivery to multiple locations.
•Filing and labeling of documents and other materials for storage and retrieval.
•Shipping and Receiving, including the movement of boxes and or equipment.
•Provides Courier Service for the pickup and delivery of mail and copy jobs, on campus and offsite.
•Assists in the Copy Center and performs all functions required for the delivery and completion of all copy requests. May include the usage of binding, folders, laminators, etc.
•Performs basic troubleshooting on all equipment used within the RICOH Center.
•Assists in the coordinating of work assignments to meet specific deadlines and service deliverables.
•Manage all aspects of the RICOH Center in the absence of the Site Manager or Supervisor.
•Directs or leads the Daily Huddle in the absence of the Site Manager or Supervisor. For one person sites, attend the Daily huddle via conference call.
•Performs Front Desk Receptionist duties.
•Performs other duties as required.
Special Education Instructional Assistant
Charles County Public School October 2009 - Present
Waldorf, MD
•Works with assigned students to help accomplish different goals
•Demonstrates appropriate teaching techniques, provides appropriate resources to assist teachers and students
•Assists in the development of student’s abilities to perform household chores (i.e. setting tables, vacuum… etc)
•Participates as a member the Aid Special Education Improvement Teams to plan for consistent long-term staff development
•Works with staff to insure the integration of curriculum across all the subject areas, as needed
•Assesses school organization structures and functions with regard to how students are group for instruction
•Works with Team to assess and determine instructional and extra-curricular goals and objectives
•Works with Team to monitor the instructional program for quality and balance
•Collaborates with Team on selection of appropriate instructional materials
•Facilitates the coordination/use of the gymnasium for use outside of normal student hours; responsible for the cleanliness and overall upkeep of the facility while in use
•Ensures the proper maintenance of classroom equipment; escalates through maintenance request the proper repair of equipment when required
Capitol Hill Supportive Services Program April 2008 - October 2009
Washington, DC
Job Coach
•Responsible for interacting with local businesses to identify job placement and career advancement opportunities for individuals with developmental disabilities (clients)
•Conducted site visits to ensure that employees personnel are being treated fairly, provided with reasonable accommodations to include specialized equipment (if necessary), and ensure job performance standards were being met
•Assisted candidates with basic job skills (i.e. basic writing skills, interviewing skills, customer service skills etc…)
•Responsible for the overall management of the office environment to include responding to internal and external customer inquiries
•Responsible for the ensuring daily office housekeeping, inspection of facilities and escalating request to building maintenance for resolution
•Created and implemented ways to assist employees advance within their respective jobs
•Maintained daily logs to monitor employee site locations to ensure schedules were monitored and communicated with employees and clients
•Produced monthly reports for each employee tracking employee performance strengths, weaknesses, and advise on potential additional assistance or training courses were necessary to facilitate advancement opportunities
EG & G Technical Services August 2006 - March 2008
Arlington, VA
Lead Administration Clerk
•Served as the Assistant Manager of Office Services
•Managed a staff of four employees
•Monitored and maintained appropriate inventory of staff’s supplies and procured supplies with local area vendors when required
•Routinely acted as courier supply clerk when required to fill shortages and to ensure information and supplies were delivered to multiple locations
•Scheduled Conference Rooms for meetings and tracked and managed conference equipment was in place and operable
•Assisted with the coordination of office moves which consisted of pre-coordination with the technology team and facilities services team, assembly/ movement of office furniture, and debris removal
•Prepares scope of work proposal and service orders for the maintenance and repairs including routine delivery and placement of furniture and equipment
•Maintained office signage to properly identify company professionals and their roles; changed when required
•Provided support in the reproduction unit and distribution of mail and package delivery when necessary
•Routinely backed up the office receptionist to ensure consistent customer service support and office coverage
•Served as the unit supervisor when the Manager was not available and maintained operations and coordination with building management
Fairmont Heights H.S. Aug. 2004-Aug. 2006
Capital Heights, MD
Security Assistant
•Enforced physical security and law enforcement regulations at a Prince George’s County Public School
•Checked badges of incoming students, check-incoming vehicles for proper identification, escorted students, and personnel
•Conducted routine inspections of facilities, monitor CCTV cameras, and Security Management System (SMS)
•Provided general information and assisted visitors in locating classrooms, main office, and/or library, etc.
•Patrolled assigned sectors; documented and corrected potential security violations
•Conducted physical security checks of buildings to provide protection to personnel, visitors, and students
Winston & Strawn August 1999- August 2004
Washington, DC
Conference Services Coordinator
•Managed and supervised five employees
•Assigned employee tasks
•Served staff needs related to office services
•Coordinated and ordered catering services
•Coordinated conference room for meetings, food, and various event
•Responsible for the general upkeep of conference room and equipment maintenance
•Set up and breakdown conference rooms as needed
•Ordered and maintained conference services supplies (i.e. Water Coolers, Filters, and Refrigerators)
•Responsible for hiring, maintaining vendor contact and relations
•Processed vendor invoices in timely manner
•Assisted the immediate Supervisor as lead Coordinator over the Conference Services department
•Documented and requested maintenance requests and repairs of conference rooms or offices when required
EDUCATION
Fairmont Heights H.S. 1984 - 1988
Capital Heights, MD
High School Diploma
Montgomery College 1990 - 1992
Takoma Park, MD
Major: Business Management
SKILLS
Critical thinking and analytical skills
Ability to prioritize
Organization and planning
Attention to detail
Excellent written and oral communication skills
ACTIVITIES
In my spare time, I served as Director of Basketball Operations for an Amateur Athletic Union (AAU); DC Premier sponsored by Under Amour
Technical, Computer & Other Skills
Microsoft Office: Excel, PowerPoint and Word
References
Available upon request
Contact this candidate