Salesforce

Professional Summary:

Over * years of IT experience in all phases of Software Development Life Cycle (SDLC) which involves requirement gathering, requirement analysis, design, development, implementation & enhancement of projects in SalesForce.com and Java technologies.

Strong knowledge on Agile (SCRUM), Waterfall Project Execution Methodologies.

5+ years of extensive knowledge of Salesforce.com CRM and its Development Life Cycle.

Experience customizing standard objects - Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards.

Experience in Salesforce Customization, Workflow Approvals, Data Validation, Sales, Customer Service and Support Administration.

Extensive experience in creating Roles, Profiles, Page Layouts, Record Type, and Assignment Rule, Workflow Alerts and Actions, Reports, Dashboards, Outbound messaging, and Approval Workflow.

Hands on experience in Administration setup like manage Users, Security Controls and Data Management.

Experience in administration, configuration, Implementation, and Support of Salesforce CRM, and Salesforce applications based on Apex Language and leveraging Force.com Platform.

Experienced in SalesForce.com Apex classes, Apex triggers, Visual force pages, force.com API. Hands on experience in Salesforce.com CRM integration, developing and deploying custom integration solutions.

Experience in using Salesforce.com Administration and Creating Roles, Profiles and Integration of custom and commerce activities with Salesforce web services.

Skilled in understanding and implementing the new Salesforce Lightning Experience.

Involved in developing Salesforce Lightning Apps, Components, Controllers and events.

Involved on creating Lightning Pages inside Lightning Community Builder.

Extensive experience in developing and deploying custom integration solutions in Salesforce.com CRM. Proficient in creating/troubleshooting/modifying APEX code and visual force pages.

Extensive experience in designing of custom objects, custom fields, role-based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, Dashboards, and Email generation according to application requirements.

Good understanding of SAAS, PAAS and IAAS cloud computing services like Heroku, Jitterbit.

Expertise in sales cloud, service cloud and marketing cloud processes.

Prepared test plan and test case documents for Visibility application.

Expertise in Change sets, ANT migration tool for deploying the metadata components.

Used Force.com Web services API and Salesforce API are REST, SOAP, and METADATA for implementing web services in the application for access to data from different users.

Experience with customization of Salesforce Communities and platforms ExactTarget, Apttus CPQ.

Experience working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex

Used Lightning process builder for visualizing and creating automated business processes.

Involved in providing Production support post go-live.

Excellent inter-personal skills and communications.

Experience on Community Cloud to connect with customers and employees with each other.

Accustomed to working in both large and small team environments.

A quick learner to new concepts, Applications and implement them in the project successfully.

Strong problem-solving, multi-tasking, and organizational skills.

Technical Skills:

Salesforce Technologies

Apex, Apex classes/controllers and extensions, Visual Force Page, Triggers, SOQL, SOSL and Web Services Integration using SOAP & HTTPs.

Salesforce Tools & Integration

Force.com IDE (Eclipse), ANT, GitHub, Apex Data Loader, Apttus CPQ and Workbench.

Languages

Apex, Java, C, C++, SQL

Operating Systems

Windows XP/Vista/Windows 10, IOS and Unix

Documentation tools

MS Office, Microsoft Visio

Web Technologies

HTML5, CSS3, XML, JavaScript, JQuery

Database

Microsoft SQL Server, MySQL, Oracle and MS Access

Web Services

SOAP, REST

Education:

Bachelor of Technology in Computer Science and Engineering.

Certifications:

Salesforce Certified Administrator.

Salesforce Certified Platform Developer 1

Professional Experience:

Client : Priority Health July 2018 – Till Date

Location : Grand Rapids, MI

Role : Sr. Salesforce Developer/Admin

Responsibilities:

Performed the roles of Salesforce.com Developer and Administrator in the organization.

Played a vital role in LENS project in Migrating the entire data model of Facets to Salesforce Service Cloud.

Developed Apex Classes, Controller Classes, Standard Controllers, Custom Controllers, Controller Extensions, and Web Services API and Apex Triggers for various functional needs in the application.

Created a separate Visualforce pages for Members, Providers, Groups and Agents.

Worked on Apex classes for the visual force pages and test classes to cover the code coverage.

Involvement in integration of Web Services with Salesforce to fetch the data from different sources like Facets and GDS.

Accountable for debugging Web service callout errors by continuous monitoring of debug logs and DLogs.

Implemented CISCO CTI Call centers for the entire Service and Marketing Console.

Designed, developed, implemented and optimized email marketing campaigns with an emphasis on Email Studio, Journey Builder, Data Extension, Automation studio, Triggered sends, Content Builder, Contact Builder.

Accountable for creation and execution of email campaigns.

Developed dynamic email templates and content using HTML and AMP Script.

Created one to one customer centric Journey Builder interaction and integrated with Sales Cloud to track report and manage customer lifecycle.

Experienced in training End users with new Salesforce environment.

Worked on financial tips and monthly newsletters, credit usage, referral, loyalty, and VIP programs emails campaigns.

Tracked and analyzed daily, weekly and monthly Email KPI's and reported recommendations and summaries to executive team.

Implemented change control from development sandboxes to production and across the development lifecycle.

Played key role in gradual transition of company's application from Salesforce Classic to Lightning Experience.

Experience in creating Lightning Components and used Salesforce Lightning Design System (SLDS) to convert existing Visualforce pages to lightning components.

Worked with SOQL & SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.

Developed Lightning components and used Lightning App builder to use those components in Lightning pages.

Involved in creating a user interface in Lightning using Aura components, for a user to enter details and submit into Salesforce.

Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.

Hands-on experience on Salesforce Lightning Inspector to debug the lightning components during the development process.

Worked with Salesforce.com Marketing Cloud which develops analytical software for the online marketing.

Responsible for data migration tasks such as Data mapping, Data loading using Apex Data Loader and involved in data transformation and data cleansing activities

Worked on SOAP-based web service call outs made to external legacy systems and generated Visualforce pages and created inline Visualforce pages to display data on different page-layouts using lightning experience

Implemented Test Methods for the Apex Code and followed best practices to avoid governor limits and achieve better code coverage.

Environment: Saleforce.com platform, Agile, Sales Cloud, Service Cloud, Bit Bucket, Apttus, Lightning components, Apex, Visual Force, Data Loader, Jitterbit, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Data Loader and Eclipse IDE Plug-in, Open CTI, SOAP and REST API.

Client : Guidewire Software Inc Dec 2016 – June 2018

Location : Foster city, CA

Role : Salesforce Developer/Admin

Responsibilities:

Managed user accounts and security like including new user account creation, profile and role management, sharing rules, and security controls.

By using Apex classes, triggers, and Visual Force pages analyzed complex business requirements and designed solutions.

Configured Salesforce.com to meet business requirements like including fields, page layouts, workflows, approvals and validation rules.

Developed and configured various Custom Reports and Report Folders for different user profiles based on the needs in the organization.

Used Data Loader to insert, update, and import or export of bulk data from Salesforce.com objects and to read, extract and load data from comma separated values (CSV) files.

Involved in using lightning, process builder and workflows.

Created Lightning components, Apps, Pages.

Defined the system interfaces (XSD, WSDL, etc.) for SOA components.

Performed Apttus CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.

Dynamically assigned approvers within approval workflow processes and configured rules for smart approvals.

Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.

Provided solutions to problems clients face.

Partner with business stakeholders driving the requirements to be sure they have a complete understanding of the improvements and changes.

Migrated consistently to Lightning from Classic in order the sales reps find Just-In-Time information about customers and prospects and close the deals faster.

Worked on customization of visual force to have lightning experience for desktop and mobile applications.

Developed templates, report and dashboards to support business process.

Experienced using Salesforce Lightning UI. Created Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.

Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.

Retrieved some data and its functionality from Third-Party API’s and displayed within the lightning component.

Build reusable components, and customized Salesforce1 mobile app using Lightning component framework.

Triggered interface events by user interactions, which includes Lightning Component framework and also involved in building Lightning Components using the aura framework.

Created Aura based Components, Attributes, Controllers which can be compatible to access through Lightning App builder.

Replaced current page layouts and Visualforce pages with custom SKUID pages.

Configured and maintained WSDL document to describe Web services components.

Designed and deployed Apex Classes, Controller Classes and Apex Triggers using the Eclipse IDE.

Implemented Web Services to send or retrieve data from different applications using SOAP and Restful.

Used SOQL & SOSL with considering Governor Limits for data manipulation.

Experience working in following Salesforce.com areas, Sales Cloud, Service Cloud, Community Cloud, Salesforce Integration and Data.com.

Integrated the web services using Rest and Soap by generating the necessary stubs from the WSDL files for extracting the data.

Worked closely with Sales Operation team in the process of building Reports and Dashboards.

Wrote Test Classes to meet the Unit Testing before migrating from Sandbox to Production environment.

Environment: Saleforce.com Platform, Standard and Custom Objects, Validation Rules, Workflow & Approvals, Record types, Reports, Apex Language, Visual Force (Pages, Components & Controllers), Web Services, Pages, Data Loader, Service cloud, HTML, JavaScript, Custom Tabs, Access and Security Controls, Code Migration, Eclipse, Force.com IDE.

Client : Nexeo solutions Oct 2015 – Nov 2016

Location : Woodlands, TX

Role : Salesforce Developer

Responsibilities:

Worked as an enthusiastic team member, performing the roles of Salesforce.com Developer as well as Administrator in the organization. And maintained Reports and Dashboards to provide fast access to key business metrics.

Involved in Salesforce.com Application Setup activities and customized the apps to match the functional need of the organization.

Migrated code and data from different environments and managed various salesfroce.com applications.

Used and developed Apex Triggers, Apex Classes, batch apex, Test Methods and other queries.

Managed multiple user setups, profiles and roles, record types, customization of objects, fields, page layouts and validations based on client requirement.

Used agile methodology and got good experience in daily Scrums and sprint meetings.

Set up Marketing Campaigns, Campaign Hierarchies, and Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules.

Created Workflow rules and defined appropriate actions like time triggered tasks, email alerts, filed updates to implement business logic.

Wrote SOQL & SOSL with in Governor Limits for data manipulation using Force.com Explorer.

Customized Chatter objects and tabs to view progress and discussion on business process.

Developed dynamic salesforce.com visual force pages using HTML5, CSS, JavaScript, Ajax toolkit and SOQL.

Used different sandboxes for testing and then migrated the code to the deployment instance once testing is done.

Worked on Sales cloud and Service cloud.

Enforced Profile based permissions on fields and objects and Shifting of roles is done among different technical and project as required.

Worked with Force.com SOAP, Bulk, and REST APIs.

Maintained, exporting and importing clean data via appropriate data loading tools like Data Loader and Import Wizard.

Attended client meetings and keep them updated regularly regarding project.

Constantly participated in code reviews which built a strong foundation to efficiently handle bugs fixes.

Environment: Apex, Force.com platform, Web Services API, batch apex, apex classes, Visual Force Pages, Controllers, CSS3, Encryption Fields, Workflow & Approvals, SDFC Service Cloud, triggers, Security Controls, Page Layouts, HTML5, Java Script, Reports, Dashboards, Eclipse IDE Plug-in, jQuery, Ajax, Windows XP, Oracle 10g, Sql server 2008.

Client : Farmers Insurance Company Oct 2014 – Sep 2015

Location : Portland, OR

Role : Salesforce Developer/Admin

Responsibilities:

Configured SFDC as per business Requirements.

Worked on Salesforce standard objects such as Accounts, Contacts, Leads, Opportunities, and Campaigns.

Enhancement of existing system with adding additional functionalities by Developing custom objects, custom fields, changing Page Layouts, Apex Classes, Visual force pages, Triggers, Workflow rules, Validation rules etc.

Designed Visual Force pages using controller extensions, custom controllers and standard controllers.

Making the timely data management using the Data Loader tool and thus making the insert, delete and update operation on the data.

Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Automated various manual processes by field updates, email alerts using Workflow rules.

Designed standard features like Auto-response, assignment, escalation rules on Lead and Case object.

Created Reports and Dashboards for different objects and different profiles based on the user requirements.

Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.

Wrote Test Classes and Test methods to ensure Maximum Code Coverage.

Participated in the training sessions provided by the Salesforce team.

Implemented Salesforce Chatter for internal users to share the deal information and status updated on various activities.

Started using Lightening Experience for new modern user interface.

Wrote SOQL/SOSL queries.

Environment: Salesforce.com Enterprise Edition, Pages, Data Loader, Reports, Custom Objects, Custom Tabs, Lightening, Security Controls, Data Management, Profiles, Page Layout, Validation Rules, Visual force.

Client : Xerox State Health Care Jan 2014 – Sep 2014

Location : Sacramento, CA

Role : Salesforce Administrator

Responsibilities:

Responsible for Admin activities like customizing custom fields, Page Layouts, Record Types, Workflows.

Creation of Page layout for custom object as well as standard objects for respected Profiles.

Configure and set up relationship between various objects using look up and master detail relationship.

Experienced in writing Apex classes, batch apex, scheduled apex, triggers and workflows.

Creation of Visual Force page and Apex classes.

Approval Process, Validation Rules, Report Types.

Responsible for loading data into salesforce.com using Apex Data Loader, Import Wizard.

Responsible for migrating data from one Sandbox environment to another Sandbox environment using Force.com IDE tool and Change Sets.

Developed Visualforce pages to change the entire look and feel, tabs and views of the Salesforce.com.

Packaged and Deployed customizations from Sandbox to other environments using Force.com IDE.

Worked with SOQL&SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.

Responsible for writing Test Scripts for various scenarios.

Worked on Apex Triggers and Apex Classes for custom logic.

Environment: SFDC, Apex, Data Loader (data migration/ETL tool), Force.com, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, API.

Client : Soft Value Solutions July 2013– Dec 2013

Location : India

Role : Java Developer.

Responsibilities:

Involved in various phases of Software Development Life Cycle (SDLC) of the application like requirement gathering, Design, Analysis, Code development, implementation development, enhancement, maintenance and support java J2EE applications, implementations, performance improvement, and review of all deliverables.

Involved in design and development of web interface using JSP, Servlets, JavaScript and JDBC for administering and managing data.

Used UML to design Use Case, Class, and Activity and Sequence diagrams for functional design documents.

Used Swing for sophisticated GUI components.

Used Java Caps 6.0 as the complete environment to develop, deploy, manage and monitor composite SOA based applications.

Prepared UI mockups based on client requirements using HTML and JavaScript and converted them into web modules using JSP, Servlets, HTML and JavaScript, CSS and AJAX.

Used JDBC for communicating with the database.

Created various XML schemas (XSD).

Building unit test cases using JUnit.

Performed unit testing and product testing.

Environment: Java, J2EE, jQuery, JSP, Servlets, Java Beans, JavaScript, Oracle 8i, HTML, Tomcat, DHTML, XML, Windows XP.

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