Manager Administrative Assistant
Resume:
FA’AANA GUILD
Quality Manager
SUMMARY
Collaborative Quality Manager adept at providing guidance, leadership and support in the quality of products and operations. Ensuring that all activities conform to applicable state, federal and international regulations, as well as maintaining company standards and requirements. Will always make sure operations adhere to goals, objectives and mission of the company.
CONTACT
PHONE:
WEBSITE:
www.linkedin.com/in/fa-aana-guild
EMAIL:
********@*****.***
SKILLS
Policy/Procedure Development
KPI/Root Cause Analysis
Strategic Planning
Team Supervision & On-boarding/yearly Training
Safety & Regulatory Compliance
ISO 9001 & ANSI Standards
Supply Chain Management
Microsoft Office
EDUCATION
Kaplan University
July 2009 - November 2011
Associate of Applied Science in Accounting
San Diego School of Creative & Performing Arts
September 1989 – June 1997
High school Diploma
SGS SA www.sgsgroup.us.com
HACCP-Certification of Completion
Las Vegas, NV September 2016
SGS SA www.sgsgroup.us.com
ISO 9001:2015 Internal Auditor for Quality Management Systems Training
Las Vegas, NV February 2017
WORK EXPERIENCE
Sofidel America- Quality Manager
September 2013 – February 2019
Promote a safety-bound corporate culture and promote the Corporate Principles and Values
Prepare internal/external and corporate quality documentation and reports by collecting, analyzing and summarizing trends for failed processes, stability studies, recalls and corrective actions
Meet with project managers, department heads, to discuss quality control processes and areas that require improvement
Hired, trained and managed the Quality Assurance Teams for two departments (Quality Department and Operations)
Served as a point of contact for all customers (established and potential) regarding quality objectives, procedures and concerns.
Citi Group, INC- Quality Control Specialist
April 2010– January 2013
Tracked and reported quality metrics for the department in a clear and concise manner to senior management to use for performance reviews and bonus recommendations.
Review products, processes and systems on an ongoing basis to determine where improvements can be made
Maintained internal corrective action system
Pipes Paving, INC- Administrative Assistant
May 2007–July 2008
Performed basic accounting functions including cash reconciliations and wire transfers
Answered, screened and redirected an average of 30 telephone calls with professionalism and efficacy
Plan, coordinate and finalize details for travel arrangements and business development events
Cost Effective Management-San Diego, CA-Office Manager
December 2003–October 2006
Managed schedules, organized office functions and oversaw daily operations of office with 10 employees
Developed new office procedural guidelines for 10 staff members, improving efficiencies by 25%
Served as the go-to-person regarding any administrative and operational related functions.
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