Customer Service Manager

KANIKA SHARMA

With over eight years of experience in client services, office administration and business management, I am a detailed oriented professional with experience working in fast paced education and immigration services industry. I am a focused individual with expertise in risk identification and mitigation .

Work Profile:

Business Development Manager Mar 2017 - Present

CWC Immigration Solutions Inc.

Providing information about various programs; explaining the laws, decisions, procedures and processes specific to Canadian immigration programs and services.

Responsible to professionally handle all customer enquiries while identifying requests, changes, and issues

Conducting research with clients and employers to gather information, validate facts and discrepancies, and process applications in accordance with procedures and guidelines.

Participating, during team meetings, in exchanges of constructive ideas in a purpose of continuous improvement.

Accountable to ensure effective customer service is maintained by scheduling resources in an appropriate manner to respond to customers.

Coordinate resolutions for customer concerns and issues while promptly managing escalation as needed.

Restaurant Manager Dec 2011 - Dec 2016

Dencan Northland Corporations, DBA Denny's

Coordinate daily Front of the House and Back of the House restaurant operations while delivering superior service and maximize customer satisfaction

Organize and supervise shifts while appraising staff performance and provide feedback to improve productivity

Respond efficiently and accurately to customer complaints and submitting Daily reports, payroll and inventories.

Regularly review product quality and research new vendors

Customer Service Coordinator Marketing August 2010 - Dec 2011

BCIT Student Association

Implement customer sales merchandising policies and assist in building interior store displays.

Responsible for taking daily deposits to bank and handle credit invoicing of the store.

Maintain adequate supplies of retail products, ensuring shelves are full and stocked.

Providing marketing supplies including banners, posters wherever needed through the campus.

Academic Profile:

Business Management Studies Associate Degree 2009 - 2011

BCIT, British Columbia

Bachelors in Psychology Honours 2007 - 2009

KNC, Delhi University

REFERENCES AVAILABLE UPON REQUEST

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