Service Customer

Gwen Freeman #*- *** Wall Street

Winnipeg, MB, R*G 2T6

204-***-**** *********@*****.***

Summary: A passionate and positive attitude with an eye for detail, excellent customer service abilities, and desire to learn and grow.

Skills: Proficient in Word, Outlook and ability to learn job specific software with ease, organized, excellent time management, balancing competing priorities, customers service focused, relationship building and management.

Work History:

Don’s Photo - Winnipeg, MB 2016-2019

Title: Sales Associate, Customer Service, Technical Advisor and Educator Full-time

Working with a large, multi-faceted team

Work weekends and alternate hours

Handling large transactions

Handling and confirming cash amounts for floats and purchases

Train new employees

Having extreme attention to detail to ensure all orders, requests, and purchases are completed with the best results possible

Build strong customer relationships with clients from different backgrounds and cultures

Attending work sanctioned events like photo walks and talks

Assist co-workers with any issues or help that may be needed

In-person, email and phone correspondence with customers and other departments within the company in a professional and courteous manner

Ensure organized and accurate records and descriptions of all purchases, actions, photo-processing orders, payments collected and work done are kept and filed

Have a robust understanding of technical aspects of numerous cameras and camera related products, as we as internal company software

Independently troubleshoot any issues that may arise

University of Manitoba - Winnipeg, MB 2014-2016

Title: Teaching Assistant Part-Time

Assisting the advisor with any tasks that help create an encouraging and positive teaching environment

Grading students papers and projects in a empathetic and constructive manner

Building and teaching lessons to large groups of students

Being punctual and having excellent time management skills

Being organized and efficient with all aspects of the responsibilities and priorities involved with the job

Being able to work independently, and working with others in group settings

Being a mentor to young university in an empathetic and caring way

Gwen Freeman #7- 791 Wall Street

Winnipeg, MB, R3G 2T6

204-***-**** *********@*****.***

Corner Bakery Café – Chicago, IL, USA 2007-2009

Title: Barista, Customer Service, Catering, Cashier Full-Time

Providing personalized customer service to clientele ensuring the orders were correct

Handling all forms of payment for products and service

Handling and ensuring cash counts were exact

Memorizing many beverage items and making them to order

Ensuring all customers and co-workers had a positive experience

Working well independently and with a diverse team

Making sure the business stayed clean at all times

Excellent time management and task prioritizing skills

Assisting catering department

Handling displays and signage for store presentation

Education:

University of Manitoba - Winnipeg, MB

Master of Fine Arts – Photography and Studio Arts

Graduated 2016

School of Art Institute of Chicago (SAIC) – Chicago, IL, USA

Bachelor of Fine Arts – Photography and Studio Arts

Graduated 2009

Randolph Community College (RCC) – Asheboro, NC, USA

Associates Degree – Photographic Technology, Art and Design; Advertising and Graphic Design

Graduated 2006

Honors:

2018 - MAWA Over The Top Exhibition Silent Auction Fundraiser

2016 - University of Manitoba – Graduated with Honors – Winnipeg, MB

2010 - SAIC Student Leadership Award, Graduated with Honors and Dean’s List – Chicago, IL

2004-2006 – Triad Chapter ADDY Silver Award for Photography (Judges requested a print of winning piece) – Greensboro, NC

References Available Upon Request

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