Six Sigma Certified
Resume:
Jessica Bonilla
ac9z56@r.postjobfree.com
Manager
Consultant • Operations Manager • Store Manager • Sales Agent Planning • Communication • Motivating • Delegation • Problem-Solving 2017 Outstanding Team Player Award. World class Customer Service Award • Top performer in customer satisfaction to quota q1. • Top performer for employee retention in Q2.• 115% of quota to sales in 2016 • Ranked second place on over-all sales within my class of 50 new hires in 2007 • Sales Excellence Award for reaching 119% of goal in 2012 • Sales Excellence Award for reaching 112% of goal in 2013
WORK EXPERIENCE
FTI Consulting, Austin, TX Jan 2018 - present
Corporate Consultant
Responsible for formulating recommendations and solutions with attention to a client’s wishes, capabilities and limitations.
• Achieved 1.2 million dollars in sales growth…
• Accelerated department sales by 127% …
• Added 25 new job roles …
• Awarded $10,000 in stocks by achieving annual sales goals…
• Changed daily processes to increase efficiency by 15%…
• Contributed to company culture which increased productivity by 18%… Walmart, Austin, TX June 2014 - Jan 2018
Operations Manager
Overlooked areas of operations including inventory, merchandising, and financial acumen and client account. Also maintained outstanding retail execution and customer service in the store, working with area managers to determine business solutions for customers and employees alike .
• Decreased employee turnover by 250% in Q2 2018…
• Delivered $250,000 in monetary bonuses to employees through store incentives in 2017…
• Eliminated $112,000 in food waste practices …
• Expanded fresh foods sales by 110%…
• Exceeded YoY sales by 114% in 2018…
• Increased in store customer satisfaction by 75% … The Buckle, Las Cruces, NM 2010 - 2014
Responsible for in store sales and providing a consistency excellent level of customer service. Maintained the highest degree of confidentiality and professionalism in financially protected exchanges.
Store Manager
• Generated 4.7 million dollars in annual sales…
• Expanded company operations by 25%…
• Improved sales processes to increase bottom line by 10%…
• Decrease employee turnover by 140%…
• Maximized payroll to increase customer satisfaction by 25%…
• Optimized inventory management processes to decrease shrink by over 50% …
• Reduced employee injuries by 275%…
Insurance Agent 2008 - 2010
• Produced $150,000 in annual sales…
• Reduced client turnover by 25%
• Increased company book of business by 250%…
EDUCATION
New Mexico State University 2015
Criminal Justice
• Winner of $25,000 in scholarships
Skills, Terms, and Processes
Data Analysis, Data Entry, Leader ship, Critical Thinking, Excel, Microsoft, Finance, Training and Development, Budgetary inventory controls, time management, Regulatory affairs / compliance, Project Management, Profit and Loss, finance and accounting, facilities management, coaching employee coaching, Self Starter, Strategic, Task oriented, listening skills, conflict resolution, goal-oriented, and team building
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