Manager Training
Resume:
Bahrain St., Salmiya, area *, Blg. **, *st floor, flat # 2, Kuwait
Mobile # 965 - 99383709
E-mail ***********@*****.***
**********@*****.***
Tamer Salem
Curriculum Vitae
Objective To enjoy a positive and healthy working culture in a multi-national growing organization where people can make difference every day. Summary of
Qualifications
I’m HR professional with more than 23 years of Experience at Multinational organizations within various Industries that includes Engineering& Construction, Retail, Food & Beverages Information Technologies, Automotive, Finance,Marketing, Advertisement Logistics,Freight, Shipping, Manufacturing, Travel as A Management professional includes Head Of Human Resources, Corporate HR Manager, Learning & Performance Manager for a Multinational Infrastructure Organization, Training & Development Manager for a diverse group of companies, HR Manager for Information Technology, Corporate Training Manager for A Leading Company in Food & Beverages Industry with a proven track record and demonstrated ability and effectiveness in the following Areas:
Human Resources Generalist
Recruitment,Manpower Planning & Bench planning
Interviewing & Selection of Employees Locally and overseas
Development of HR & Training policies & procedures
Organization Development & Corporate Structure
Compensation & Benefits Expert, Create Salary Structures and Bench Marking through Salary Surveys.
Conduct Job Analysis & Create Job Families
Create Job Descriptions & Job Profiles
Establish Performance Management Systems
Design Performance Appraisals to measure Core Competencies
Conduct Performance Appraisals Review Training for Managers
Talent Management Professional
Training Need Analysis & Annual Training Calendars
Succession Planning & Career Management
Create Individual Development plans to support potential talents 2 2
Designing & Facilitate Corporate Behavioral & Educational Training Curriculums from Non Managerial up to Senior Manager level
Employee Retention Expert with proven solutions
Presentation Skills and Provides Analytical Reports to the Top Management.
Run Assessment centers & Psychometric testing for evaluation
Participate in building strategies, setting goals & future plans for various organizations
Employment survey and voice of the team analysis
Coaching and Mentoring people by providing directions for improved performance including senior managers
Team Building, Recognition specialist, help in enhancing working environment & create positive and healthy culture
Design & Manage Graduate Development programs & Summer Training Programs in various Industries
Manage Kuwaitization process through structured development
Act as an internal consultant by providing HR business solutions
Exit Interviews For Executives & Senior Managers Professional
Experience
[December 2013 till Present] Kharafi National - Kuwait Corporate Human Resources Manager
To guide and manage the provision of Human Resources services to meet company's main objectives. To coordinate the implementation of services, policies, and programs through Human Resources staff and serve on the management team; and assist and advise company managers about Human Resources issues.
To inform Management of development and activities in area of responsibility.
To liaise with management on policies and procedures issues and provide advice to Team Leaders of HR.
To support HRD in implementation of policies, procedures and directives.
To insure alignment of HR policies and activities with company's business objectives in terms of HR strategy and planning.
To develop HR plans to cover all the activities that will be required on as per the company future plans and strategies.
To manage the entire Recruitment process that includes, Sourcing, Interviewing and Selection of all employees.
To manage the Employment process and relationship with the employee in accordance to Labour Law Rules and Regulations.
To develop & review Benefit and Compensation structures for areas of responsibility.
To report, manage & coach individuals including Managers.
To maintain excellent working relationships with internal clients and external business partners.
To set up effective guidelines for selection and preferred candidates' offers.
To provide effective supervision of assigned HR & other personnel.
To provide best-practice advice on matters relating to areas of HR 3 3
Unit specialisation.
To prepare budget forecasts based on the anticipated commercial / business requirements of the Company.
To manage relationship between the company and External parties that includes Embassies, Agencies and Ministries and any other HR Related.
To manage and Coordinate all HR related activities internally with Operations, Administration &Payroll.
To Act as the communication link between employees and the company to convey all new instructions, systems or new policies and procedures and monitor, support the implementation process.
[January 2010 to November 2013] Kharafi National - Kuwait Corporate Human Resources /Learning & Performance Manager To develop, maintain, coordinate and deliver competency based learning and performance management systems in order to enhance company's people- performance & Talent Management to cover the following :
Responsible for providing a complete personal and leadership development offering to all Segments and Functions represented on the assigned site(s).
Training Needs Analysis to identify the organizational, team and individual learning needs
Development of an appropriate roadmap of learning to meet the identified needs, working with Operation leaders
Design Training Curriculums for all available positions to meet the T.N.A results and competency framework.
Supporting the sites' Talent Management processes in identifying talent, building a robust leadership pipeline, and facilitating cross-business development.
Design Individual developments plans for all potential candidates who have been identified in the performance evaluation process.
Run assessment centres for individuals who are either on the recruitment process or internal candidates who are potential for further development
Drive a consistent L&D Annual Calendar that include all relevant activities by using wide tools and processes, and ensure best practices are introduced to sites
Facilitating development workshops, including IDPs, mentoring, learn to Lead, Catalyst Leadership Skills, sessions, and other group facilitation.
Coordinating effectively with the recruitment team suggesting the most effective ways to whether attract talent within the market.
Coordinating with Compensation & Benefits on suggesting effective ways to link performance with financial measures.
Improve retention through reward management system
To develop resources and deliver training to internal customers in order to enhance company skills and knowledge.
Develop and implement improved policies and procedures within the area of specialisation, resulting in improved efficiency and productivity adding value to company.
To monitor performance management systems and competency frameworks and update / upgrade them on a continuous basis.
To design and develop learning and assessment strategies, systems and resources in line with company business requirements.
Manage Training with external providers of mandatory training and 4 4
evaluate their systems and resources and courses in line with company business requirements to ensure fit for purpose and value for money.
Designed training programs and professional development courses to facilitate meeting organizational goals and individual professional needs.
Determined potential of training program for future needs of organization.
Estimated costs of training operations and subsequently managed them in accordance with the budget to ensure maximum return on investments.
To monitor the company’s performance review/ appraisal system and provide Training and on-going coaching for Managers on the process.
Actively manage the succession planning process within the organization to ensure development of second line.
Act as an internal consultant for all internal projects and departments in relevance to any HR consultation that they may need.
Lead & Develop the graduate structured program for fresh graduates who joins the company.
Lead & Develop the graduate structured program for summer Trainees.
Researched new and latest techniques for possible inclusion into existing training process.
Identify and implement a suitable database that ensures accurate record and report functionality for all Learning & Performance Activities.
Managed Company's Learning Center - ensuring updates, enhancements, and other improvements to the systems were kept current and promote the Learning Culture across the organization.
[April 2007 to December 2009] Al Ghanim Industries group - Kuwait Corporate Human Resources Manager / Talent Management Acting as an internal Human Resources and Talent Management consultant for the whole organization with its various business lines including Retail, Automotive, Engineering, Travel and Tourism, FMCG,Credit, Insurance, Manufacturing,Transport,Credit,FMCG,IT,finance,Marketing,freight
,logistics to cover the following job tasks :
Identify Talent pool within the organization through various Measurements And analytical tools.
Establish career path for potential individuals identified within the Talent Process.
Create Individual Development plans for potential employees identified in The Talent process to establish career opportunities within the organization.
Manage & follow up all individual development plans through identified Mentors within the organization
Develop & design Training manuals, materials & programs for all Business Lines and levels.
Monitor the application of learning on the field and provide Coaching and Reports to the Operation Leaders.
Facilitate various training programs for both managerial & non managerial
Perform training evaluations working along with General Managers and Operations managers to link learning with performance objectives and Evaluations.
Track training benefits & challenges to assess the company’s investment 5 5
On training and to provide recommendations to improve performance.
Supporting managers in the management of people, through coaching, Interpretation and application of HR policies and programs.
Developing succession planning along with the individual Training and Development required.
Create Performance Management system through setting performance Standards and design supporting tools for the system.
Conduct Performance Appraisals and assessment centers to identify Development requirements for Managers & potential employees.
Conduct Coaching & Feedback sessions for potential candidates to communicate performance appraisals & Review results and identify required development for performance improvements.
Link the classroom training along with e-learning selected modules to Support the ongoing development for all employees
Analyze Applicable Data, Identify Trends, And Recommend Solutions To Improve Employee Satisfaction, Performance, And Retention.
Create yearly training calendar and coordinate all training required either internally or externally.
Monitor and manage training center costs to be aligned with the company Budgets.
Introduced Reward and Recognition Culture to enforce the desirable Behaviors.
[March 2006 to March 2007 ] Al Fairs Information Technology - Kuwait Human Resources Manager
In charge of handling all aspects of Human Resources function for the company including, Recruitment and Manpower planning, Training & people Development, Compensations & Benefits, Performance Management, Administration & Personal.
Developing, maintaining and implementing of HR programs which related to Organizational Development, Recruitment, Compensation, Succession Planning and People Development.
Supporting managers in the management of people, through coaching, Interpretation and application of HR policies and programs.
Developing people strategies and plans and deliver the Human Resource Initiatives.
Handle Recruiting: Sourcing, Job Descriptions, Interviewing, Reference Checks, Offers, And New Hire Orientation.
Providing training and oversee the professional development of Human Resources team members.
Planning, organizing and managing appropriate Human Resources team Members through the completion of their duties and responsibilities in Accordance with corporate policies, procedures and programs.
Conduct assessment and annual performance reviews.
Analyze Applicable Data, Identify Trends, And Recommend Solutions To Improve Employee Satisfaction, Performance, And Retention.
Prepare & execute offers of Employment for all Divisions as required.
Advice and assist appropriate Human Resources team members and Divisional Management with the interpretation and administration of 6 6
Corporate/Divisional policies, procedures, programs.
Report any failures/deficiencies on the part of the company to utilize Corporate/Divisional policies and procedures or programs.
Maintain to have the following Approvals prior to implementation at the Corporate and Divisional level (divisional wage structure and divisional job Descriptions for all applicable positions.
[ January.2002 to March 2006] Kout Food Group Kuwait city - Kuwait Human Resources / Corporate Training & Development Manager In charge of the multi brand training and development function for QSR,Casual And Fine dining restraints plus Retail business outlets,IKEA, Pizza Hut,Burj Al Hamam, Applebee’s’, Kababji, Gelatini,Boost Juice,G Café and the corporate Office to ensure continuous improvements on service and hospitality aspects Of the operations & people development.
Multi-brand Training & Development for Applebee’s, Kababji, Burj Al Hamam, Gelatini, G Café, Boost Juice & New concepts.
Assess Training & Development needs for all the brands & develop Plans for all the brands.
Develop and implement staff training and management development Programs that provide employees with opportunities for professional and personal growth.
Create & design Operation & Training manuals & new workshops for new concepts & non franchise brands to ensure consistency of Operation excellence.
Prepare and consolidate quarterly operations manpower planning based on performance, new unit openings & communicate manpower plans to recruitment manager for talent sourcing and timely placement.
Develop policies and procedures that support and manage the organizations purpose and vision.
Formulate strategies and develop plans to solve learning problems related to operational standards.
Develop and execute staff job evaluations and implementation of performance appraisal systems, internal promotion.
Manage training centers related to the training systems and execution
& Establish a training library.
Measurement of the training role success is continuous improvements on the service and hospitality aspects of the brands gauged by specific KPI brand reports.
Introduced Reward & Recognition Culture to enforce desirable behaviors.
7 7
[January 1998 to December.2001] Al-Homaizi Group - Kuwait Human Resources / Training & Development Manager
Manage and facilitate continuous learning through internal and external professional training and development programs designed to improve employee job performance in areas such as leadership, team, management and professional development.
Create Bench Planning for the Organization through Individual Development.
Developed and promoted a HRD philosophy that enhances morale, promotes productivity, improves
Communication fosters a culture of professionalism, excellence & employee satisfaction.
Designed and developed curricula for a wide range of courses and programs, conduct, facilitate Orchestrate training courses and programs.
Designed and implemented career development
Implemented all International Franchisers training requirements self sufficient systems
[ August.1995 to December 1997] Al-Homaizi Group Kuwait city – Kuwait Human Resources/ Field Trainer
Act in a support role with the Training\HR Manager, District Managers and Unit managers in ensuring that Training initiatives are executed on the field
Proactively communicates and cooperates w/ operations, supplying the support component with respect to training and HR.
Drive the “How We Work Together" culture throughout Pizza Hut by partnering with Operations, Unit Team Members, RSC and Human Resources on Training initiatives.
Develop and execute HR programs to build people capability around selecting and retaining the best talent
Partner with other HR leaders (People Development, Training etc.) to ensure appropriate focus on field initiatives.
Work with employees and supervisors to provide base HR around orientation, training, conflict resolution, career moves, performance coaching etc.
Provide support for Manager/Crew training and Grand Opening assistance for new Location.
Maintains accuracy of database for statistical information related to training and HR.
Assist in the Corporate Training.
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Education &
Certifications
Holding a Bachelor degree in Commerce from Ain-Shams University Cairo 1996.
Certified Facilitator for All Deloitte Development International Programs ( DDI )
Certified in Total Quality Management (TQM) from Dubai 2004.
Certified in Yum Human Resources College Egypt 2005.
Certified in Apple Bees International HR Tool Kit Qatar 2006.
Certified as an expert Training Manager from Pizza Hut International March 2000.
Certified in Yum Operation Excellence College Oman 2006.
Certified as Operations specialist (Quality Control Manager) from Yum International brands in Dubai 2003
Currently starting the process on getting certified in Professional Human Resources Management (SPHR) by the end of 2019. Additional
Courses
Performance consulting skills from Deloitte International.
High Impact Coaching
Mini MBA
Certified Train the Trainer (One to one)
Certified Train the Trainer (Group Training )
Expert Train the Trainer from Yum International Restaurants.
Basic Management Training Program ( BMT )
Leadership workshop
Team Building workshop
How we work Together
Change Management workshop
Effective Presentation workshop
Effective Communication workshop
Coaching & Mentoring workshop
Problem Solving workshop
The Role of the Manager in Staff Development
Emotional Intelligence Seminar
Effective Recruitment Seminar
Competency Based Interview Seminar
Assertiveness workshop
Negotiation workshop
Planning & Organizing
Motivation & Recognition workshop
Effective Presentation workshop
Decision Making workshop
Delegation workshop
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Time Management workshop
Innovation Training workshop
Customer Service Retail business
Casual Dining guest Mania
Business Correspondence
Commitment to Business
Food Hygiene and Safety
Time Management Seminar
Restaurant Excellence College
Professional Customer Service
Supervisory skills workshop
Sales and LSM Building workshop
Personal
Details
Languages : Arabic, English fluently
Visa : Transferable
Driving license : Available
References :Available upon request
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