Engineer Cisco

QUAN SHI, M.Eng.

Senior Network Engineer

** ********** **** ****: (416) 562 – 8238

Richmond Hill L4B 1S5, Canada Email: ********@*******.***

EDUCATION AND QUALIFICATIONS:

CCIE (Cisco Certified Internetwork Expert) #12739 (Routing and Switching)

Cisco Unity Connection Design Specialist

Cisco IP Contact Center Express Specialist

Cisco IP Telephony Design Specialist

Master of Engineering, Computer Networks Graduate Program (2002), Ryerson University, Canada

TECHNICAL SKILLS:

Solid knowledge and enhanced hands-on experience (14+ years) in Cisco Unified Communication and Contact Center Solutions:

oCisco CallManager 3.x, 4.x and Cisco Unified Communications Manager 5.x, 6.x, 7.x, 8.x, 9.x, 10.x and 11.x (CUCM and CUCMBE)

oCisco Unified Contact Center Express (UCCX) 3.x, 4.x, 7.x, 8.x, 9.x, 10.x and 11.x

oCisco Unified Contact Center Enterprise (UCCE) 7.5, 8.x

oCisco Voice Portal (CVP) 8.x

oCisco CallManager Express 3.x, 4.x, 7.x and 8.x (CME / CUCME)

oCisco Emergency Responder (CER)

oCisco UC over UCS platform (B-Series; C-Series; D-Series) Solutions

oMGCP, H.323 and SIP voice Gateway (including SRST/SRSV), Gatekeeper and CUBE (Cisco Unified Border Element)

oCisco Unified Messaging and Integrated Messaging systems such as Cisco Unity 4.x, 5.x and 7.x ; Cisco Unity Connection 1.x, 2.x, 7.x, 8.x, 9.x, 10.x and 11.x (CUC); Cisco Unity Express (CUE)

oCisco Unified Presence / Cisco IM&P 7.x, 8.x, 9.x, 10.x and 11.x

oCisco Unified Department/Business/Enterprise Attendant Console (CUXAC)

oCisco (Advanced) Quality Management (QM/AQM) Recording Solutions

Hands-on experience in network infrastructure and LAN/WAN design and implementation

Professional working experience in Cisco Routing and Switching, Data Center, Security and Wireless solutions

State-of-the-art solid understanding of Cisco QoS technique such as Fancy Queuing (Priority Queue, Custom Queue, CBWFQ, LLQ), Policing (CAR) and Shaping (GTS, FRTS), Link Efficiency Mechanisms (MLPPP, FRF.12, Header and Payload Compression), Congestion Avoidance (Weighted RED), MQC, DSCP, RSVP and NBAR

Senior experienced in network security solution with Palo Alto and Cisco ASA

PROFESSIONAL EXPERIENCES:

Senior Technical Lead Engineer – Telus Inc. Mar. 2017 ~ Present

Projects Highlights and Achievements:

To design and implement Cisco Unified Communications solutions for CIBC Retails (1100+ branches and 20,000+ end points)

To design and implement Cisco Unified Communications solutions for CIBC IPC integration

To design and implement Cisco Unified Communications solutions for CIBC Wood Gundy

To design and implement data center and LAN/WAN architecture for Telus & CIBC network integration

To design and implement Cisco UC migration from on-premises to Telus HCS cloud-based solution for Canadian Blood Services (CBS)

Senior Network Consultant – Compugen Inc. Mar. 2006 ~ Feb. 2017

Routine Responsibility:

Cisco Unified Contact Center and Communications pre-sales consulting (RFP, SOW, BOM, presentation and etc.)

Cisco IP Communications solution design and implementation

Cisco Unified Contact Center Enterprise (UCCE) and Express (UCCX) and Cisco Voice Portal (CVP) detailed design, implementation and scripting

Cisco IP network security, QoS, Wireless and Multicasting design and implementation

Projects Highlights and Achievements:

To design and implement Cisco Unified Contact Center Enterprise 8.x and Cisco Voice Portal 8.x for The Brick Warehouse

To design and implement PSTN migration from PRI circuits to SIP Trunking with Cisco Unified Border Element (advanced high availability) for CVP and UCCE environment

To design and implement Cisco Unified Contact Center Express 9.x for Midwest Teleservices International

To design, implement and support Cisco Unified Contact Center Express 8.x system for Compugen

To design and implement an upgrade of Cisco IP Communications system from CCM4.1(3) to CUCM 8.5; from Unity 3.1 to Unity Connection 8.0; from CCX4.0 to UCCX8.0 for Chatham-Kent Hospital Alliance

To design and implement an upgrade of Cisco Unified Messaging system from Unity 4.0(5) to Unity Connection 8.5 (High Availability)

To design and implement Cisco IP Telephony system (CUCMBE7.1; CUPS7.1; CUMA7.0; CUDAC2.1, Cisco 2821 SRST), IP data network, and network security system (ASA5510 Active-Passive redundancy mode) for Epstein Cole LLP (100+ phones)

To design and implement Cisco IP Telephony system (CUCM6.1 and CUC2.1 integrated with Nortel Meridian 81C PBX) and IP multicasting system (Anycast) for Thunder Bay St. Joseph’s Care Group (500+ phones and 3 sites)

To design and implement Cisco IP Telephony system (CUCM5.1; Unity 5.0 failover mode supporting dual PBX systems; integrated with Nortel PBX; CUCME B-ACD) for Queensway Carleton Hospital (1000+ phones)

To design and implement E911 solutions using Cisco Emergency Responder for Vale Inco Toronto head office

To design and implement VoIP integration between Vale Brazil and Vale Inco Canada using Cisco gateway-gatekeeper solutions

Level Three VoIP Support

IBM, Canada Dec. 2004 ~ Mar. 2006

Routine Responsibility:

Provide level three time-critical VoIP support and trouble-shooting for IBM internal IP telephony system (Cisco CallManager 4.1(3) and IBM IMC voice messaging system) in North America.

Provide level three support for Cisco IP Contact Center Enterprise 5.x

Provide GNMC (Global Network Management Center) support for DOW and Monet

Projects Highlights and Achievements:

To deploy IP telephony solutions (Cisco AVVID) to new IBM sites in North America

REFERENCES

Available upon request

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