Sales Customer Service

FARAH DHARAMSI

**** ****** ****** ***** ********* BC V7J-3E1 H:778-***-**** *********@*****.***

SUMMARY

Performance driven professional with stellar record of accomplishmentIn connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem solver.Motivated business partner with over five years of sales service and marketing experience. Recognized for assessing operational needs and developing solutions to save costs, improve revenues, and drive customer satisfaction. Resourceful and well-organized with excellent leadership and team building record.

Skills

●Policy and procedure implementation

●Staffing

●Financial Administration

●Business Development

●Revenue growth

●Operations Oversight

●Marketing Expertise

●Communications

●Inventory Management

●Restocking and display setup

●Cleaning equipment operations

● product organization

● Account reconciliation

● private and confidentiality

● Merchandising

● customer service

● Payment Processing

● promotional sale event

● hiring and retention strategies

● safety and compliance

● sales and marketing

● team leadership

Results-oriented

Experience

August 2016 to current Sales Associate

BC Liquor distribution branch- Burnaby, BC

●Kept apprised of emerging Trends and provided informative customer service to assist in product selection.

●Retained product, service and company policy knowledge to serve as a resource for both co-workers and customers.

●Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

●Processed orders through system and coordinated product deliveries.

●Assisted customers by finding needed wines and spirit items and checking inventory for items at other locations.

●Prepared cash deposits up to $15,000 with zero discrepancies.

●Stocked shelves and supplies and organize displays to focus customer attention on specific items.

●Observe customer behaviors to identify security threats and escalate concerns to supervisors.

●Use computer based software register system to ring up customer purchases, process payments and issue receipts.

April 2008 to August 2016 Co-Owner

BC LTD. ( DBA: valiter cleaners)- West Vancouver, BC

●Assessed, optimized an elevated operations to Target current and expected demands.

●Created and implemented marketing and advertising strategies for strategic growth and to support companies Revenue goals.

●Monitored market conditions to set accurate pricing structures and take advantage of emerging trends.

●Cultivated and maintained strong industry relationships and customer Partnerships to capitalize on opportunities and maximize business success.

●Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.

●Revitalized business plans and realigned company objectives to increase overall profits.

●Sustained over $260,000 in annual sales 5 plus years.

Education and Training

Canadian Securities course- online course.

Computer Skills

●Extensive knowledge of Microsoft Office Products including Microsoft Excel and Microsoft Word.

●Inventory spreadsheets and ledgers.

●Social media and email communication.

●Advanced knowledge of banking and government system.

Excellent references available as requested

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