Technician Technical Support
Resume:
Andriy Godorozhya
Montréal, Québec
H4J 2B8
******.**********@*****.***
LinkedIn : https://www.linkedin.com/in/andriygodorozhya SUMMARY
Skilled and dedicated specialist with more than 10 years of professional experience in Systems, Network troubleshooting, client and software support, team spirit, dynamism and highly motivated, excellent problem-solving skills and attention to details, reliable and responsible, very good capacity of adaptation and learning,
SKILLS
Experience in customer service and technical support with the ability to capture and respond quickly to the needs of customers, great interpersonal and negotiation skills and love working in teams, working under pressure.
Technical skills
Operating systems: Windows Server OS, Client Windows OS, Linux OS Knowledge of Network protocols: DNS, FTP, TFTP, RTP, SMB, SSH, VPN, STP, SNMP Remote Access Technologies: MS RDP, IPMI, iLO, iDRAC, VPN, IP KVMs Server Hardware platform: Supermicro, Lenovo, HP, Dell, Cisco servers, Data Storage Systems (EMS, IBM)
Storage related Adaptec and LSI/Avago hardware RAID controllers, Software RAID Configuration: SAS, SATA backplanes, NAS configuration Networking: Cisco, Arista, Cumulus switches, VLAN
Languages: English, French
PROFESSIONAL EXPERIENCE
Datacenter Operation Technician,
Root Datacenter October 2016 – present
• Installation, troubleshooting EMC, DELL, HPE, Stadia servers, collaborating with DELL and HPE support
• working with RDP, iLO, iDRAC, BIOS configuration, analyzing server health logs
• Installation (from kick start server), configuration and troubleshooting Linus and Windows based OSs, doing firmware updates
• Power, network cabling management
• PDUs management
• Remote server troubleshooting via iLO, iDRAC through VPN, RDP
• Managing inventory database (DCIM, Netbox, Barcloud), shipping and receiving of supplies and equipment
• collaborating, and giving tasks to Network Administration, Windows Administration and Linux Administration teams
• Managing projects, doing different type of maintenances, related to hardware, software, firmware and network
• Managing, giving tasks and working with IT technicians contractors
• Installation network equipment (Cisco, Cumulus) fiber, copper switches
• fixing and troubleshooting network issues related to: SFP (fiber, coper), QSFP connectors, fiber cables
(MTP, QSFP, LC/LC, SM, multimode), switches
• Working with various ticketing and DCIM systems: Service now, JIRA, Orion, Peoplesoft, BMS, Zabbix, Vesda, Ubersmith, ticketing system etc
• Working on call, out of business hours
• Preparation of the cabinet for the client: PDU, ATS installation, run fiber cables etc.
• Performing different type of “smart hands request for customers” related to: network, cabling, interconnections, hardware, software (installation, configuration, troubleshooting)
• Troubleshooting, installation and configuration of: equipment (servers, switches, routers), networking cables (copper, fiber) and SFP, QSFP, MPO connectors
• Monitoring facility alerts for: UPSs, cooling system, generators, RPPs etc.
• Installation power whips, testing of power breakers
• Assisting to facility technician to do check: of cooling units (Kyoto), generators, RPPs, UPSs IT Field Technician, Part time, occasional,
JDSystems Inc., USA 2016 May – present
• Perform service, maintenance, installation, troubleshooting of: OS, servers, network equipment
(switches, routers), networking cables (copper, fiber) at the colocation data centers
• Perform swapping failed ram, HDDs, SSDs, RAID controllers, processor, power supplies, mother boards, nic cards etc., testing failed hardware
Datacenter Operation Technician, part time,
Continent 8 Technologies October 2016 – October 2018
• Provide technical support for customers by phone, and via trouble ticketing system, collaborating with SysOps and NetOps departments
• Update data base, inventory
• Troubleshooting, installation and configuration of: equipment (servers, switches, routers), networking cables (copper, fiber) and SFP connectors.
• Giving the operation instructions for remote hands IT technicians
• Perform tape rotation backup
• Operation systems installation and troubleshooting of Red Hat, CentOS, Windows Server 2008, 2012 etc.
• Network troubleshooting problems with fiber cables and SFP connectors
• Hardware and software RAID troubleshooting
• Shifts rotation 24/7, on call
• Set IPMI (iLo, iDRAC), managing and troubleshooting server remotely
• Experience with Cherwell ticketing software
• Shipping and receiving of supplies and equipment Datacenter Operation Technician III Jan 2015 – September 2016 SoftLayer, an IBM company
• Provide technical support for customers
• Resolve hardware issues and complete customer requests via trouble ticketing system.
• Install Cisco, Juniper, Arista equipment, ATS, PDU, build, configure, and provision servers
• Cable installation and troubleshooting: Single and Multi-mode fiber cables, SFP/QFSP, Cat 6, power cables
• Rack, cabling, and deploy network equipment such as switches, firewalls, routers, etc.
• Troubleshoot and resolve problems with basic network and operating system installations, configurations and servers hardware
• Operation systems provisioning of Red Hat, CentOS, Windows Server 2008, 2012 etc., and troubleshooting using shell admin and win admin rdp, IPMI console
• Responsible for first response and proper escalation of datacenter events that relate to power, network and cooling system
• Coordinates with the Site Manager and Network Engineers to run projects,
• Lead, coach and develop team members
• Test and troubleshoot hard fail hardware components (HDDs, SSDs, processors, motherboards, RAM, RAID controllers, power supplies, NIC cards), RMA them
• Performing different type of maintenances (hardware upgrade, firmware update, etc.) on client servers IT Support Technician June 2007 – Sep 2013
Computer shop “Knijun”, Ukraine
• Provide technical support and training for customers
• Computer’s hardware, software installation and troubleshooting
• Network equipment installation configuration, and troubleshooting
• Windows based OS, Linux based OS, Microsoft products, Windows Server etc. installation and support, data recovery and backup
• Service, maintenance and repairing of matrix, Ink and Laser printing devices IT Technician Oct 2006 – May 2007
Telecommunication company “Ukrtelecom”, Ukraine
• Provide technical support for customers
• Service, maintenance and repairing of digital phone station and phone cable land lines EDUCATION
Linux operating system course (certificate) Jan 2019 – April 2019 John Abbott college, Montreal
Information Technology Support Specialist(AEC) Sep 2014 – Dec 2014 Champlain College Saint-Lambert, St. Lambert, QC
Master’s degree in equipment of radio communication Sep 2005 – June 2006 National Academy of communication O.S. Popov, Ukraine Bachelor’s degree in radio communication equipment Sep 2001 – June 2005 National Academy of communication O.S. Popov, Ukraine REFERENCES
Available upon request
Contact this candidate