FALUK LUSANGANWA

United Arab Emirates • +971********* • ac9yyt@r.postjobfree.com

Executive Profile

A committed and a dynamic hospitality service professional, holding strategic positions in customer service with a proven track record of 4 years in operational excellence, administration and customer services. Fluent in producing efficient customer service, performing a full range of varied complex, highly responsible, business support and high-end customer services. Recognized for successfully managing multiple tasks to completion, handling customer interruptions, and remaining focused to ensure detailed accuracy and optimal productivity. Seeking a position in customer service and administrative expertise to catalyze organizational excellence.

Key Areas of Expertise:

Goal oriented with strong leadership, organizational and communication capabilities.

Expert in managing multiple customer service initiatives.

Proficient in MS office packages particularly in Outlook, Word, PowerPoint and Excel.

Skills Summary

Executive Office Management

Meeting Planning & Leadership

Efficient Administrative Skills

Performance Management

Scheduling & Time Management

Operations Excellence

Resource Utilization

Problem Solving Skills/Translation

Organizational Planning

Streamlining Processes

Team Management

Correspondence

MS Office (Outlook, Word, PowerPoint and

Sales and Customer service

Excel), Data Entry

Current work December 2017 till present

CUSTOMER SERVICE AGENT IN FUTURE LINK GREEN PARKING DUBAI UITED ARAB EMIRATES

DECENBER 2017 - till date

Accomplishments:

Managed several essential functions across the organization including taking care of customers’ needs, complains and providing answers to enquiries.

Key Responsibilities:

welcoming customers and greeting customers in to the parking Areas

Receive payment by cash, check, credit cards, vouchers or automatic debits.

Issue receipts, refunds, credits or change due to customers.

Count money in cash drawers at the beginning of the shifts to ensure that amounts are correct and that there is adequate change

Maintain clean and orderly check out areas.

Resolve customers complain

Answer customer’s questions and provide information on procedures and policies.

Calculate total payments received during a time period and reconcile this with total sale

FALUK LUSANGANWA

Dubai United Arab Emirates • +971********* • ac9yyt@r.postjobfree.com

AIRTEL UGANDA 2016 - 2017

SALES AGENT/CUSTOMER SERVICE AGENT

Key Responsibilities:

Sell télécommunication products and services to both individuals and companies

Build market position by locating, developing, defining, negotiating and closing business relationships.

Keep abreast f current technological trends.

Identify. Contact and build relationships with prospective customers through a combination of telephone and in person cold calls, networking and referrals to obtain appointments.

Go out on advertissement schemes to promote the companies products through launching of marketing events.

Capture and review any competitive intelligence gathered and proactively communicate this information to marketing.

Manage the marketing calendars and updates them regularly

Ordering give away items and dealing witz suppliers and quotations.

Using the customer relationship management (CRM) to maximise online marketing opportunities.

Education & Credentials

CERTIFICATE IN VISIONARY LEADERSHIP AND ENTREPRENEUR AT EDUCATE INTERNATIONAL UGANDA 2015- 2016

HIGH SCHOOL GRADUATE

Personal Information

Nationality: Ugandan

Date of Birth: 13rd December 1996

Marital Status: Single

Languages Known: English

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