Customer Service Life Insurance

VINCENT T. PUIG

*** ************* ***** **, *******, AB T2Z 5A6

Mobile # : 587-***-****

*********@*****.***

SUMMARY OF QUALIFICATIONS:

Sixteen (16) years in a service oriented company with solid hands on experience on customer service, documentation, personnel management, training and management support.

Four (4) years Canadian experience with a food manufacturing company primarily assigned in the production department.

Customer Service

Coordinate with various member consumers of the energy serviced area to address their needs and ensure quality service is regularly delivered.

Promptly attend and deal with the member consumer clients’ inquiries and concerns.

Act as a professional frontliner for the company, discuss the various services offered by the company to its clients.

Personnel Management

Monitor the schedules and assignments of the linemen and other technical personnel per area of responsibility.

Conduct orientation for the newly hired personnel to ensure that company policies, procedures, expectations and other concerns are properly discussed.

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Training Support

Provides regular training and orientation to the key persons of each area of coverage to properly prepare them to handle the queries of the member consumers in their area.

CANADA WORK EXPERIENCE:

TROPHY FOODS, INC.

SE, Calgary, Alberta

Production Worker - July 2012 up to present

EDUCATION

University Graduate- Bachelor of Science in Commerce Major in Business Administration

University of Santo Tomas - Manila Philippines

Administrative Professional Certificate Seminars Attended: First Aid Level III

Bow Valley College – Calgary, Albert Life Insurance Background: (IRP, RRSP, RESP)

Health and Safety

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