Customer Service Representative

NIDHI VINAYAK

Email Id: ***.*****.*******@*****.*** ; Telephone: +1-437-***-****

PROFESSIONAL SUMMARY

• Over six years of experience in legal research and inspecting legal documents

• Proficient in using research tools and employing them while giving presentations

• Ability to identify facts in issues and legal questions that may arise in the course of arguments, or as may be relevant while deciding a case law

• Conversant with various legal research systems like Judges’ Library in the Court and other research software’s like Lexis Nexis, and other software’s like Google Calendar.

• Extensive experience in searching case laws, articles, papers and other relevant material required in the discharge of judicial or administrative work and thereby, making requisite reports or notes

Concentrix, Toronto April 2019

Customer Service Representative

• Communicating with clients and customers about their experiences with a product or service

• Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

• Listening to customer or client complaints or concerns and working to resolve their issues

• Serve as the first point of contact for customers seeking assistance over the phone or email

• Determine the best solution based on the details provided by the customer

• Record events and problems and their resolutions in the coordinator log

• Follow-up and update customer status and information Designation: Law Researcher (24 July 2014 to 28 February 2019) At Punjab and Haryana High Court, Chandigarh

• Provide confirmation to the information relevant to court cases and legal issues as directed by the Justice

• Assist Justice in writing judgments by finding law on the issue and also keeping track of the latest precedence prevalent in the country, and also assist in the performance of the judicial and administrative functions

• Areas of expertise that I have been dealing with are land acquisition, educational, industrial disputes, rent laws, service matters, civil revisions, matrimonial disputes, immigration laws, property issues, workmen compensation, life and liberty

• Read the case files, and prepare the case, that is, the case summary and notes and chronology of events of such a comprehensive nature, that it may give to the Judge a complete view of the matter, including the legal questions involved, and the latest or relevant case-laws having bearing on the case in issue

• Maintain record of judgments delivered by the Judge along with the point of law decided in that particular case, and to maintain it in such a manner, as to be very conveniently retrievable, as and when needed by the Judge in the course of legal proceedings

Designation: Legal Assistant (June 2013 to July 2014) At the Law Office of Lawyer Ramesh Chaudhary

• Draft correspondence and legal documents, such as contracts and mortgages

• Formulate affidavits and other formal statements that may be used as evidence in court

• Assist lawyers during trials by handling exhibits, making notes, or reviewing trial transcripts

• Gather and arrange evidence and other legal documents for attorney review and case preparation

Designation: Junior Lawyer (June 2012 to May 2013) At the Law Office of Lawyer Ramesh Chaudhary

• File exhibits, briefs, appeals and other legal documents with the court or opposing counsel.

• Call clients, witnesses to schedule interviews, meetings, and depositions. EDUCATION BACKGROUND

• School of Legal Studies, Guru Nanak Dev University, India (2005 to 2010) Bachelor of Law (B.A.LL.B) – Hons.; assessed as equivalent to Dual Bachelor’s Degree (four years) in Canada by the World Education Services

• Department of Law, Guru Nanak Dev University, India (2011 to 2013) Master in Law (LL.M) – Hons. (Specialization in Public International Law) assessed as equivalent to Master’s Degree in Canada by the World Education Services CORE EFFICIENCIES

• Proficient in MS Office (Excel, Word and Outlook)

• An analytical thinker with reasoning and interpersonal skills; pay attention to details

• Excellent oral and written communication skills; fluent in English

• Well organized and can work in tight deadlines and multiple tasks efficiently

• A team player with leadership skills and proactive thinking; committed OTHER DETAILS

• Out of 5 core subjects assessed by the NCA, I passed Professional Responsibility, Administrative Law, Canadian Constitutional Law and Foundation Law and left with the Criminal Law

• Worked over thesis report on “International Regulations for the Protection of Marine Biodiversity” in my Masters in Law

• LinkedIn Account : https://www.linkedin.com/in/nidhi-vinayak-890aa4138

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