Customer Service Sales

CHUKWUEBUKA

ODUMODU

** ******** ********, ** *******, (T3K 4Y9)

Tel: 403-***-****

Linkedin: chukwuebukaodumodu

Email: *****.*******@*****.***

PROFILE

Highly motivated Law professional with a Masters degree in Public Administration and ten years of Legal and commercial experience. The passion for work and results solution comes from the attitude, tenacity, ability to grasp new concepts and flexibility towards change.

Objective

To contribute to an innovative and reputable company with preference in a legal, administrative, business development or operations management role.

SKILLS

Ability to work successfully in multicultural, multiethnic teams and groups

Computer literate

Excellent analytical skills.

Articulate and detailed- oriented team player

Technical skills.

Ability to multi-task and negotiate

Excellent communication abilities

CERTIFICATIONS

Standard First Aid with CPR C & AED Canada

MPA (Master of Public Administration)

BL (Barrister at Law)

LLB (Bachelor Of Law)

Nigerian Institute of Safety Professionals (NISP)

Professional Negotiator & Mediator

NBA (Nigerian Bar Association)

EMPLOYMENT HISTORY

Company Legal Officer

INTEGRATED PRODUCE CITY LIMITED Lagos, Nigeria

June 2016 – Present

Attending the meetin gs of the company and advising on compliance with the applicable rules and regulations.

Maintaining company registers and other statutory records.

Preparing and attending minutes of meeting. Executing instructions decided in the meeting.

Filing returns, such as special resolutions, annual list, return of allotments.

Defining and developing the strategies which underpin the company's objectives.

Conduct research and come up with ideas, Developed Company policies,

Building relationships with partner organisations and communities, Implementing and coordinating a range of activities and initiatives which are designed to have a positive impact on the environment and local communities.

Restructuring companies share holding with the Corporate Affairs Commission.

Company Legal Officer

LINZO CONTRACTING LIMITED

PORT HACOURT, NIGERIA

January 2015 – June 2016

Attended meetings of the company and advised on compliance with the applicable rules and regulations.

Maintained company registers and other statutory records.

Gathered reports, documents and correspondence.

Prepared minutes of meeting.

Executed instructions decided in the meeting.

Filled returns, such as special resolutions, annual list, return of allotments.

Legal Counsel

DECLAN KEMDIRIM CHAMBERS Lagos, Nigeria

January 2012 – January 2014

Gave professional advice to clients and representing them in Court.

Involved in out of court settlements.

Conducted legal analysis and research relevant to current caseload.

Drafted legal opinions for the review of criminal and civil litigation.

Facilitated monthly legal staff meetings with senior lawyers, legal assistants to maintain firm operations.

Lead team efforts with case reviews, looking for possible obstacles and inconsistencies in information.

Negotiated plea deals and settlements in favor of clients

Business Development Manager

SPA LAVENDER Lagos, Nigeria

January 2010 – January 2012

Analyzed current and past financial data, such as sales reports, and provided strategies to cut costs and increase revenue.

Performed market research to identify new opportunities and engaged with executives to establish strategies for pursuing those new opportunities.

Created and improved proposals for our existing and new clients.

Prepared the company budget and continually tracked expenses, as well as make sure we're on track to hit revenue targets.

Cultivated and maintained strong client and vendor relationships.

Managed complex contract negotiations and closed new business deals with existing and potential customers.

Managed customers-clients expectations and satisfaction with solution implementation process.

Customer Care Representative

MTN NIGERIA Lagos, Nigeria

January 2008 – January 2010

Interacted with Customers by Providing Answers to questions that Involves Company's Products and Services.

Managed Company Interaction with Customers in order to Find, Attract and Win New Customers. Retained Existing Customers, Enticed Former Customers back and Reduced Costs Of Marketing and Customer Service.

Interacting and communicating with customers through various channels.

Activating hand held Devices and Data Services

Updating and Realising Customers Details for investigations and Embassy Appointments

Responding promptly to customer inquiries

Acknowledging and resolving customer complaints.

Keeping records of customer interactions, transactions, comments and complaints.

Providing feedback on the efficiency of the customer service process.

Managing a team of junior customer service representatives.

Ensuring customer satisfaction and provide professional customer support.

Communicating and coordinating with colleagues as necessary.

Drafted the Connect store Operations agreement.

Safety Officer

NIGERIAN NATIONAL PETROLEUM

CORPORATION Lagos, Nigeria

January 2007 - January 2008

Fulfilled administrative duties, including: completing and filing paperwork, directed a multi- line phone and set appointments.

Inspected Security Outfits and compiled Security Reports.

Updated reports on daily routine inspections.

Investigated and interrogated suspects and reported findings to the Head, Security Department.

Carried out Safety drills/evacuation exercise.

Checked alarms and security devices to ensure proper operations.

Carried out Safety Awareness programs/lectures.

Took inventory and checked the status of Security and Safety gadgets.

Installed Safety signs, Contacted emergency personnel in event of fire, safety and crime occurrences.

Coordinated with other security personnel to ensure optimal safety.

Documented all threats and created reports.

Logged all visitor and guest activity.

Legal Assistant/ Attache

CHARLES OGBO & ASSOCIATES Enugu, Nigeria

January 2005 – November 2018

Legal Practice/ Court Attachment

Administrator/Supervisor

ALPHA ODUMODU & COMPANY ENUGU, NIGERIA

January 2004 – January 2005

Ensured smooth operation of the day-to-day business of the company.

Acknowledged customer issues and resolved their problems quickly and efficiently.

Supervised field workers.

Valued properties and other Facilities.

Drafted sales agreements and Purchase of properties.

Acquired properties for clients through negotiation/ procurement.

Acted as a mediator in any dispute between landlords and tenants.

Prepared compensation packages from Government to landlords.

Assisted clients in understanding their available options and helped them to select the right service plans for their needs.

Conducted market research to learn of current trends and to perform sales activities accordingly.

Evaluated customers needs and provided service options to meet their requirements.

Informed customers about current promotions and sales, encouraged them to take advantage.

EDUCATION

Master of Public Administration

UNIVERSITY OF LAGOS Lagos, Nigeria

January 2014

Barrister -at- law

NIGERIAN LAW SCHOOL Lagos, Nigeria

January 2007

Bachelor of law

ENUGU STATE UNIVERSITY OF SCIENCE & TECHNOLOGY ENUGU, NIGERIA

January 2004

HOBBIES

Reading, Travelling, Research, Sports, Learning and Listening

COMMUNITY SERVICE

Mentored high school children in Amawbia, Anambra State, Nigeria to improve performance in Sports.

REFERENCES

Available on request

Contact this candidate