Customer Service Mental Health
Resume:
SAMINA WASEEM
Contact NO: 437-***-****
Email: *******************@*****.***,***********@*****.***
Professional Summary
Want to .
Skills
●Excellent organizational skills
●Excellent team player and community builder
●Experience with diverse population
●Familiarity with Criminal Justice System
●Group facilitation, presentation and organizational skills
●Effective public speak
● Fluent in languages
●Computer savvy
Work History
Lady Probation Officer 15-09-2010 to present Reclamation Probation Home Department, Lahore
●Offered therapeutic services and crisis intervention to emotionally disturbed people
●Maintained regular contact with probationer, including visiting probationer’s homes
●Assessed probationer for abuse and neglect and complied documentation for court reports
●Helped each probationer understand his/her illness and the contributing personal, social and economic factors
●Collaborated with court, law enforcement and community providers
●Counseled individuals and the families regarding mental health, substance abuse physical abuse and rehabilitation issues
●Abided by the laws of confidentiality
●Advocated for the placement of probationers into community-based treatment settings
Social Mobilizer 03-04-2009 to 08-08-2010 Punjab Irrigation& Drainage Authority (PIDA) Bahwalnagar
●Superheated and conducted community outreach efforts
●Facilitated Permanency Team Meetings (PTM)and family arrangements
●Collaborated with other service providers
●Instructed clerical support staff in procedures for phases of research projects
●Interviewed clients, reviewed records, and conferred with other professionals
●Performed descriptive and multivariate statistical analysis of data
Customer Sales Officer 02-09-2008to02-02-2008United Bank Limited (UBL) Davis Road Branch Lahore
●Developed reputation as an efficient service provider with high level of accuracy
●Investigated and resolved customer inquiries and complaints in a timely and empathic manner
●Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
●Managed wide variety of customer service and administrative tasks to resolve customer issues quickly
Junior Professional 01-10-2007 to 30-07-2008 Development Action for Mobilization and Emancipation (DAMEN) Lahore
●Gathered and analyzed cultural,educational, social and demographic data about the community to guide local program development
●Developed innovative programs and activities based on analysis of community needs and interest
●Publicized community services to maintain positive public relations with community members
●Communicate with individuals of all ethnic and cultural background on daily basis
●Worked closely with organizations, individual business and government agencies to foster a welcoming climate for business.
Enumerator 02-04-2007to03-05-2007 United States Agency For International Development (USAID) Mansehra
●Tailored lesson plans for students with emotional and cognitive disabilities
●Assisted the classroom teacher in supervising snack time and indoor and outdoor play
●Led reading and arts and crafts lessons
●Prepared instruction material, including making copies, constructing bulletin boards and setting up work areas
●Reported on students’ progress, behavior and social skills to parents
Enumerator 10-02-2007to10-03-2007 United States Agency for International Development (USAID) Mansehra
●Interviewed and evaluated students, including safety and risk assessments
●Offered therapeutic services and crisis intervention to emotionally disturbed children
●Trained specialized foster parents as part of an overall service for children with severe behavior and emotional needs
●Fostered oral language development and critical skills during literacy discussion
Education
M.Phil Rural Development: Allama Iqbal Open University Islamabad (Continued)
Master of Arts: Social Sciences Session 2004 to 2006, University of the Punjab Lahore
Bachelor of Arts: 2002 to 2004, Govt. Degree College Chiniot
Certifications
●Training Need Assessment Training Material Guidance And Training Plan conducted by the institute of JICA(Irrigation and Power Department)at Lahore from 01-06-2010 to 04-06-2010
●Case Study, Role Play and Evaluation conducted by the institute of JICA(Irrigation and Power Department) at Lahore from 19-07-2010 to 22-07-2010
●Legal Framework for the Protection of the Rights of the Children Conflict With Law organized by Society for the Protection of the Rights of the Child(SPARC) from 21-06-2011 to 23-06-2011
●Sustainability of Child Protection System organized by Punjab Judicial Academy, Lahore on 20thNov,2014
Reference on requirement
Contact this candidate