ANUSHREE PILLAI

Mobile: +91-900******* Email: ac9yvx@r.postjobfree.com

PROFILE SUMMARY

** ***** ** ********** ** Solution Designing, Pricing, Presales and Post sales support.

Analytical, detail oriented and self motivated.

Dependable and versatile with challenging situations. EXPERIENCE

Company: AT&T Global Network Services India Ltd. Sr. Associate Technical Consulting, (9/2010 till date)

Provide technical sales support for successful customer integration and implementation of company products as part of solution designing process.

Provides technical support in sales presentations, product demonstrations, and installation and maintenance of company products.

Consults with customers in selling and supporting company products and systems.

Supports unit sales plan through pre sales and/or post sales technical consulting activities.

Understand the financial impacts of various design alternatives and demonstrates business acumen to ensure customer needs are met by collaborating with sales on RFP/RFQ development.

Address Technical Feasibility, Technical Viability, Reliability/Redundancy, Performance, Security of the solution.

Preparing Technical Order Form, Cage layouts and Pricing Documents for hosting space in AT&T IDC as part.

Coordinates and engage appropriate teams including Product, Service Delivery, Service Assurance and any other team where review and approvals are required.

Supporting Project Implementation Managers on projects test and turn up.

Assisting in post sales support by providing additional services to the design/solution, rectify or modify the solution and update all documentations.

Maintain updated product and process reference documentations for Enterprise customers.

Mentoring new joiners and participate in knowledge transfer process.

Part of AT&T Six Sigma Lean Project team to improve internal process.

Worked MS Visio, Network topologies and terminologies like BGP, VLAN, VRRP, HSRP etc. Company: IPSR IT Solutions, India Assistant Manager Internet Marketing Services, (7/ 2009 – 7/ 2010)

Creating proposals for customers, Off field lead generation, assignment and follow up of clients.

Responsible for Internet Content Management of client web portals.

Monitored brand awareness and competitors.

Built a detailed SEO system and handle company’s internal CMS.

Strategy Building and conducting analysis that helps the management in decision making.

Content Development, Off Page, On Page Optimization of the clients and company web portals.

Knowledge of Google Ad sense, Ad words, Web mater tools, Google Analytics. ACADEMIC CREDENTIALS

MBA (Master’s in Business Administration) in HR & Marketing from Mahatma Gandhi University, Kerala, India with 64% in 2009.

B.A. (Bachelor of Arts) in Communicative English from Mahatma Gandhi University, Kerala, India with 70% in 2007.

Class 12 from Central Board of Secondary Education in Computer Science, Kerala, India with 65% in 2003.

Class 10 from Central Board of Secondary Education, Kerala, India with 65% in 2001. AWARDS & CERTIFICATIONS

ITIL v.3 certified

Awarded “Star Performer”.

Completed courses on Robotics Process Automation (RPA) using Automation Anywhere (AA) software, Network Security Proficiency program, Network & Platform Proficiency program and on Voice & Collaboration Proficiency program, Big Data and API.