Service Customer

Richard R. Steingas Jr.

************@*****.*** **83 Albany Avenue, St. Paul, MN 630-***-****

SKYPE: 630-***-****

Self-Starter, with nearly 35 years experience in dynamic, fast paced business environments. Demonstrated leadership skills in business. Experienced in ERP/MRP inventory techniques. 15 years in Production and Inventory Control and purchasing, nearly 20 years in Inside sales, customer service, Estimating and Managing Service Technicians in critical fast paced situations. Open to relocation.

SOFTWARE EXPERIENCE:

Microsoft Word Excel Access

Power point Oracle Business Solomon Business

Unisys Business Kronos Ship Track Symix

FOM Lognet MRC

Caterpillar Workbench Basic SAP Skills JobBoss

EDUCATION

2010 – MBA Masters of Business Administration, GPA – 3.79

Colorado Technical University On-Line – Colorado Springs, Colorado

1982- B.S. Industrial Technology- Dean’s List 1981 and 1982

Southern Illinois University- Carbondale, IL

EXPERIENCE:

[April 2019- May 2019]

Accounting Associate

Ranstad Staffing

(Scrip Companies)

Bolingbrook, IL

Worked to prepare for Company wide audit, gathering information on sales tax exemptions for goods sold through numerous sub companies within the organization.

Correspond with customers through email and phone regarding their ability to provide proof of exemption status

Create spreadsheets showing companies within certain states exemption status with regard to sales for healthcare supply items.

[February 2019]

Inventory Analyst

Acro Service Corporation

(BP Naperville LLC)

Naperville, IL

Execute day-to-day operations to ensure delivery exceeds customer expectations.

Monitor inventory transactions and reports and reconciles inventory accounts in general ledger.

Review and ensure statutory reports are prepared in a timely manner.

Conduct monthly cost reconciliation of exchanges, 3rd party terminals, truck, pipelines, in transit bulk locations, and all related fees.

[January 2018- October 2018]

Materials Specialist

Caterpillar Hydraulics

Joliet, IL

Order production supply items for assembly benches in hydraulics manufacturing facility

Maintain inventory on a case by case basis for manufacturing items

Request the movement of finished product and in process material through the manufacturing process from inventory to completion.

Enter material transactions for hydraulic product manufacturing from gear motors to valving

[August 2017 – September 2017]

Purchasing/Process Analyst

MAGNUM STEEL WORKS

Mt. Vernon, Illinois

Process customer orders for replacement parts for refurbishment of coal mining equipment

Determine by reading the blue print, the type and quantity of steel material requested. Either inventoried or noninventory, either round stock, plate or bar form.

Using print reading skills, route the material through the machine shop to the correct operations for the parts to be made. The operations include, milling drilling, burnout, plasma cutting and any other operations that are required.

Non-inventoried material request quotes from the suppliers

Negotiate pricing and delivery with suppliers with regard to material delivery under the best pricing and delivery possible

Advise management on status and any problems that arise

[February 2016-June 2017]

Logistical Parts Analyst

Innovative Systems Group

(Caterpillar Hydraulics Group)

(Caterpillar Cab Assembly Operations (CAO))

Joliet, Illinois

Collaborate with suppliers relating to price, availability, and delivery of parts on a timely basis.

Using MRP/SAP System, order parts for required schedules that are input by planners and schedulers based on demand from customers and dealers.

Within a team environment solve problems relating to shipment of material and parts to various Caterpillar facilities.

Work with FOM, UPS and LTL partners to deliver parts on a timely basis to Caterpillar projects.

Provide answers to parts issues relating to line down situations in active assembly projects.

Participate in weekly SSP (Supplier Shipping Performance) meeting to resolve and elaborate on any issues that have caused delivery problems.

Request quotes for component parts for caterpillar cab assemblies, provide any blue prints required

Base on the daily MRP/SAP report, determine parts that will be short and request parts delivery of short items

Expedite any late parts schedule for delivery for suppliers assigned to me. Could be at least 50 suppliers and hundreds of parts.

Prioritize any parts issues depend on the urgency of delivery. Assembly could be line down situations, or foreman requested parts or scheduled parts in an assembly line.

Report on supplier performance and find root cause to any delivery issues.

Print out Inventory reports using SAP that show inventory shortages for active assembly projects

Using Lognet and Excel reconcile shortages through inventory availability and supplier capabilities to deliver parts at required quantities and requested delivery dates per SAP demand requests and urgent requests from active assembly lines on the manufacturing floor.

[May 2015- February 2016]

Odd Jobs in Retail, Sales and Uber Driver

[June 2011-May 2015]

Customer Service Representative/Parts Representative

LITTELL LLC

Schaumburg, IL

Speak to customers regarding parts and service via phone fax and email.

Create quotes for parts and service.

Solve service and parts questions and issues,

Follow-up on quotes and process parts and service orders.

Use Microsoft Office programs for spread sheets and presentations.

Prepare shipping documents for domestic and international shipments.

Communicate with trucking, freight forwarding and air shipment companies as to the status of shipments, arrival times and cost.

Provide any blue prints required to solve issues with application to customers and/or quoting to customers as well as suppliers

[April 2009- June 2011]

Laid-off, Earned my MBA during this time

[February 2002- April 2009]

Service Coordinator

Metropolitan Industries

Romeoville, IL

Speak to customers by phone, fax and email about service problems and issues.

Manage, Coordinate and Dispatch 5 service technicians and programmers on various service calls.

Purchase service replacement parts.

Obtain RMA’s for material or parts to be repaired by outside sources.

Receive service reports from service technicians and bill customers for work performed.

Participate in yearly inventory.

Prepare quotes for service work.

[June 2001-February 2002]

Account Manager

Checkpoint – Meto

Bedford Park, IL

Manage customer orders and Projects.

Issue detailed proposals for company product.

Write up specific customer orders.

Track orders through print shop and communicate the status of such orders to customer via phone fax and emails.

[February 2001 – June 2001]

Laid – Off

[August 1984- February 2001]

Estimating and Applications Specialist Production Control Scheduler/Planner/Time-Keeper/Traffic Manager

Littell International

Addison, IL

Manage and prepare detailed proposals and pricing estimates based on customer requirements for custom and inventoried company product

Send blue prints of custom machinery out for customer approval, monitor status.

Write up orders using customer purchase orders as well as engineered BOM’s and Blue Prints.

Maintain communication with customers and salesmen via phone, fax and email

Participate in weekly meeting with Management, engineering and Manufacturing to discuss any design and manufacturing issues relating to active quotes for company product during the pre-quote stage.

Establish Delivery dates for custom or inventoried company product based on available inventory and forecasted availability of custom components and design completion.

Coordinate the design process of a product with manufacturing capacity to establish a customer acceptable delivery process, using MRP and ERP methods and practices.

Dispatch and expedite production orders through engineering, purchasing and the machine shop, advise all departments as to the status of customer orders for new equipment.

Prepare shipping documents for domestic and international shipments.

Communicate with trucking, freight forwarding and air shipment companies as to the status od shipments, arrival times and cost.

Maintain communication with all levels of personal within the company, the status of orders and concerns with any problems that arise.

Participate in yearly inventory.

References Available upon request

Contact this candidate